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October 2023 by David Straten
Cynthia the store manager and every employee that assisted me were amazing. I had an older bear that my girlfriends mom had given her that had stopped working. The staff went above and beyond to help get her moms voice back on the bear and even cleaned, combed and restuffed the bear without me even asking. A truly heartfelt experience. I would recommend this store to anyone.Thank you all
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August 2023 by kate hayfield
Mathew was an absolute gem to have working when we brought 5 kids and a baby in to pick out their Build-A-Bear characters. He spoke to each child like they mattered and was so kind. He enthusiastically held their attention while having all of them go through the heart dedication. What a great experience!
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July 2023 by Weird Pxl
Ordered a build a bear through the mail and it came from this workshop. Nothing is wrong with the bear itself but the FedEx driver who delivered it sucked. They didn't deliver it the day it was supposed to come for some reason (I'm assuming because it was barely raining they didn't even get out of their truck) but the following day it was dropped off on my porch with no other issues. They didn't even knock btw I had a note out there asking for them to knock and they just didn't. Maybe just use USPS?
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July 2023 by Jessica Cramer
The store was very clean and the staff was extremely friendly. My daughter had a great experience at this location.
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June 2023 by faith fox
The manager Cynthea is AMAZING!!! She was able to help me get some Build a Bears I have been looking for, and was so kinda and sweet. Could not recommend the staff here enough. Thank you so much!
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June 2023 by Sophe Sonn
Took my niece because it was her birthday and both our first time ever at build-a-bear ...I just wanted to say that the employee who greeted us was an amazing soul. He explained everything from beginning to end and got my niece super excited about her hello kitty plushie. All in all, our first time definitely was a great memory, so thank you!!!
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June 2023 by Berit Mann
My son has his birthday party here and it was so cute. They did a wonderful job. He turned six, there were kids aged 3-8. It was easy for the parents, very smooth, the bears were obviously adorable. I felt it was pretty affordable compared to alternatives. It's clearly not the cheapest option, but it's by no means the most expensive and it's very inclusive. Loved it!
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April 2023 by Tabitha Geiger
My girlfriend and her daughter and I went today for her daughter's 18th birthday. Matt helped us, and he was a delight!I've personally never been there before, and somehow managed to feel like a kid again. He was super helpful, funny, took a group photo, and it was overall an excellent experience!
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April 2023 by Jessica Choina
By far had the best experience today. Matt is amazing! Thank you to him for helping us. I hope he had as much fun as the 3 of us ladies did. We will be back!
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April 2023 by Elizabeth Gibbons
Friendly staff! Kind to their customers even if they aren't a kid! A very pleasant experience
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March 2023 by Elizabeth Carter
Customer service was excellent. I gave 4 stars because prices were higher than expected and had to children no to their more desired items.
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March 2023 by Shawn Kiefer
Wasn't aware that they were still only allowing so many in the store. The line seemed to move at a nice pace.
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November 2022 by M. Richardson
Just absolutely LOVED our experience! Went for both boys’ birthdays and had the best time. Both staff members were welcoming and helpful. Matt made everything so special and really appreciated all of the interaction!!! Thank you!!
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October 2022 by Jenna Gallagher
Everything about this store is the greatest! I love to take my son here every year for Christmas!
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October 2022 by Briana Hathaway Brooks
We loved it. We had an amazing time. We had 6 ppl with us getting bears and they got us in and out quickly on a sunday. PUMPKIN EVERYTHING!!! ?
