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August 2025 by Christina Ellis
Porter at New Albany is amazing! I've trusted her with my hair for years, and I always get compliments. She's fun and so friendly!
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August 2025 by M Mohd
Friendly staff and very good service
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July 2025 by maggie dale
The best part of services here was Talking
With Charlie at the front desk who was professional and helpful- my haircut two weeks out to today looks as though I had the ends chewed off - my stylist was indifferent and the experience pretty lackluster and excessively expensive - worth a second try/not sure at all
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June 2025 by Alexa Diley
I saw Athena for a dermaplane and it was amazing!!
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May 2025 by Chris P.
My husband got me a large gift card because he thought Penzone would do a great job. I had a detailed discussion with Austin about what I wanted done, before starting the process. My hair was cut in a bob, but was shorter than requested and was uneven, not stacked enough even after I looked at it and asked for more layering. It looks bad. I just gave up and left. Not happy at all! Very very disappointed since I have 2 events in the next 10 days.
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May 2025 by Carole Cross
I recently had a haircut and style at the Gahanna location, and my stylist was Summer. She gave me exactly what I wanted - and I am very thankful.
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May 2025 by Angel Hoffman
Clementine was very skilled and lovely to talk with during the appointment. Thank you!
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May 2025 by Rebecca Rose
My experience here was lovely. Summer listened and asked questions and my hair turned out perfect. Everyone was friendly.
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May 2025 by Carolyn Willis
I had a cut, color and pedicure and while the stylist were nice, the whole experience was not worth the price. I wanted to see if the stylist had any new ideas for my hair but I ended up with just a trim. I have had much better pedicures for similar prices. Overall, left with feeling that I paid for a name thinking it would be better but it really wasn't.
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April 2025 by Emily Bean
Beautiful salon and spa with a bar, large waiting area, and outdoor patio. My only complaint was the need to do cash tips. It was complicated and cumbersome to get the cash out and put it in individual envelopes.
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March 2025 by Amelia D
I come to this location for the best manicures and conversations from Londyn and the best eyebrow waxing and conversations from Athena 💖. Awesome service, every.single.time 💖💖💖
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February 2025 by Abigail Brumme
Lydia was so kind & fun and did an amazing job doing my makeup for my wedding! My makeup lasted all day and Lydia’s work made me feel beautiful!
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February 2025 by Dana
This location has butchered my hair 2x after my normal stylist left then the next one I trusted also left. I have since drifted to find a place but ended up back at Penzone because I don't want to drive 40 mins away and spend hours away to get my hair done. After the second butchering, I decided to complain bc it was going to be super expensive to have it fixed by another place. I discovered during the fix appointment that the demi color was made a permanent color bc the stylist that butchered my hair also used a higher strength of developer. Thankfully Colleen could do a semi over to fix the color TEMPORARILY (I will now have to keep paying bc the wrong color was turned into a permanent). She also fixed the horrendous cut that was only supposed to be a thinning out the bulk around my jawline. I'm going back to see Colleen but I'm not sure what the deal is with the stylist here. Director and senior directors are the only ones that have done my hair, btw.
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December 2024 by Tennessee Trailworx
Great services offered here! A very nice high-end salon. Great bar, coffee, champagne, etc.
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December 2024 by lisa thomas
Misleading Service! I just had a $500 - 90 minute JetPeel Regeneration treatment done at Penzones in Gahanna.The Penzone web page states it's a 90 minute service. The technician was very kind, very informative. We did speak for 10 minutes about my skin care. The JetPeel service only lasted an hour. When asked why the service wasn't longer management told me its about the steps in the service not the time. They stated that the rest of the time was built-in for room cleanup. Do yourself a favor and book the $350 service, not the $500 service. I will not be booking the service again.
