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December 2024 by angie wurst
Recently received an e-mail with a promotion. When I went to redeem this “free” offer I was told to pay $11 saying it was not free rather $10? I showed the GM my email and was told to come back after she emails corporate to have them put it in the system. Rudely was told she isn’t calling them they respond quickly and I can come back. Not sure how it became my inconvenience however this is bait and switch and that my friend is illegal!
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November 2024 by Caitlin Evilsizer
Always been my go to tanning salon!
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November 2024 by Jennifer Bambaloff
So expensive 😫 nice beds ohio suck you have to wait 24 hours to go tanning again in wa state you don't have to. I miss wa state
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June 2024 by Gayle Lemler
Unfortunately I am leaving the Lima area. Although? I feel the service at Palm Beach Tan has been above average!! The girls have always been professional and cheerful! They go out of their way make our tanning experience top notch!
Best wishes to the staff!
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June 2024 by Jeff Stelzer
All of the staff is very helpful and courteous
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April 2024 by Tina Crish
Personable staff?
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September 2023 by Michelle Marie Whitaker
Wonderful Place great atmosphere and great staff!
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September 2023 by calliedayne7
I loved tanning here. However, I called asking to cancel my membership and the employee stated I would have to come into the business to cancel the membership. I went into the business and cancelled (a day after I called) and the employee stated that I would have until the end of the month (August) to tan since I have already paid for that month. I confirmed that I would not be charged for September and the employee agreed. I was then charged on September 1st and when I called they said I cancelled a day too late. I was not informed of this date from the employee when I called and was told from the employee at the store I would not be charged. I asked for a refund and they stated they couldn’t. I went online to do a refund request and one of their customer support specialists, Kelsey F. Said the changes must be done in writing (which I wasn’t informed of this option either). It’s been a week and I haven’t heard back from the specialist even after a call with a voicemail left.Service: Sunbed tanning
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July 2023 by Vickie none ya
I love the staff. and the monthly prices are. cheap. too. the beds are clean. I have been. a customer. for years no place better to go.
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May 2023 by Jill Goedde
I have been a customer here since they opened in lima. They are definitely not customer service oriented. I would definitely not recommend going here. They were more concerned about an $18 "late" fee (which was not late, my debit card expired and instead of palm beach notifying me because of course this is not my top priority when my card expired, they kept allowing the rejection fees to pile up.) I did pay the first fee but they were unwilling to wave the other fee. More concerned about $18 than keeping a customer obviously. I paid the fee and canceled my membership and will never return.
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March 2023 by Susan Stockler
Their website has too much going on. I love tanning, never been to this place. Can give another review later.
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January 2023 by Cherekee Schneider
This is by far the worst place I have ever tanned and I have been tanning for 10+ years the staff is the worst they tell you on price an charge you another I've been literally told 3 different times I was not aloud to use the restroom because it was closed an it was not even 9:00 the only name I can remember is Whitney she was very rude stopped me on my way to the restroom saying I basically needed to turn around because it was closed an it was like 8:30 not to mention when I got the package I was told 50 dollars an that it included the stand up because that's what i prefer an I said it more then once all to find out when I got to the front to pay after taking a tour that 50 turned into 90 well I just said ok I'll pay it this one time o it gets worse then after tanning twice I try to use the stand up my third time an they tell me it's not included in my package when I tell you mad was a understatement I would highly advise you to not get a package at least . They are truly some of the rudest girls make you feel very out of place .an that I have congested heart failure so I take water pills everyday an it makes me use the restroom more then a average person an then to feel like I'm a bother because I need to use the restroom somewhere that I just paid 90 dollars for 12 min a day an don't even go no where close to everyday God don't like ugly
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December 2022 by Linda Nees
Very clean and very nice employees.
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November 2022 by Kimberly Heffner
I love PBT’s Versa Spray tan, but first, I can’t see paying for a $70 membership for an Ergoline bed when I can go to Planet Fitness and use the same bed for a full gym membership plus for under $30…. I feel that every time I go into PBT, the staff is different….. I loved the previous staff especially the part time girls, they were fun, upbeat and very helpful and knowledgeable…. I went there a couple of days ago and the girls that were there were helpful but the district manager that was there, was very condescending….. I had talked to Sierra the previous manager about freezing my membership due to me just starting a new job and I wouldn’t get paid for a month because of the company’s pay structure, she advised that due to it being passed the date of cancellation or freezing that they could possibly refund my October payment and she had called to let me know that it was approved, so when I went in a couple of days ago, to check on it, the DM advised that since Sierra was no longer there, she couldn’t authorize the refund, I told her that it had already been approved, and she seemed put off by helping me and calling corporate, she had a horrible attitude…. I ended up just canceling my membership, I was going to switch it from tanning to sunless tan, but with her attitude, it didn’t sit well with me, I’m in management and I could never treat people as poorly as she treated me, especially being a paying customer…. I will definitely go somewhere else to get my spray tanService: Spray tanning
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August 2022 by Henry Daigle
Staff is friendly and the price per month isn't bad.
