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November 2023 by E Evans
Most awesome place to save money and have it work smarter not harder!!!
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September 2023 by Jen Scheidler
I started my account at the Barks Rd location in Marion, OH exactly 5 years and 4 months ago because I worked in Marion county. Since then, I transferred to Morrow county. Pillar Credit Union opened a branch in Mt. Gilead, which is convenient for my residence and job location.
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September 2023 by Brianna Croyle
Have been here for 8 years and have absolutely loved it! Never a dull moment in here! Love when a place feels like a family to you and Pillar will certainly make you part of their family!
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September 2023 by Bryanna Hunter
Best credit union around! Everyone that works there are so pleasant and helpful. I know my money is safe with PCU!
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September 2023 by Zachary Bollinger
Great customer service and rates that beat most other financial institutions!
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September 2023 by Stephen Adams
Kind people that care about every member. I joined in January 2023
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December 2022 by Boitoy4rican
I have been with them for over 5 years they are very friendly and helpful ...I have never had a issue and they remember me by nane
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June 2022 by Heather Rowedda
MARION BRANCH: You’re not going to get the customer service or credit union experience you would expect. When trying to figure out an issue with our account, the rep quickly got aggravated for no reason. Anytime you’re dealing with someone else’s money, they are going to want to ask a lot of questions in an effort to obtain understanding. Questions and the sharing of information should not invoke an emotional response from someone who is suppose to be a professional in customer service and experience. Also, saying thank you or saying goodbye when ending a conversation is far more professional than hanging up on a customer as they are speaking. Not your neighborhood or hometown credit union.UPDATE: called the Mt Gilead branch, completely different experience. She took the time to review the account, was kind, patient and provided a resolution. She also provided a solution to prevent the issue from happening again. All over the phone. The other rep refused to continue to help unless we drove at least a half hour to a branch in person.
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April 2022 by Uknown Unknown
My stepfather tried to add me and my wife as a beneficiary. We took the paperwork that was for him to leave us as his beneficiary to the Marion branch. Once I called to see what was going on I was told that I'm not a beneficiary. TOO BAD I COULDN'T LEAVE 0 STARS.
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November 2021 by Rebecca Shockey
I always receive excellent service at this location. The staff is very friendly and helpful with everything I’ve needed.
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October 2021 by Juliet Chinenye
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October 2021 by Sam Henderson
I live in Mansfield and have to drive to Marion everytime there is an issue with shared banking. That seems to be every month and its beyond inconvenient. Then i try to call to correct it and not once have I gotten a single teller to answer my call.
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October 2021 by Sarah Kincade
Crystal Leslie at the Marion branch is so helpful, professional and a most efficient loan processor. So thankful for her and the easy process.
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September 2021 by Ryan Smith
They used to have 2 locations but now it's only this location. That's really inconvenient for me! Pillar needs to open their other location back up but I've since seen they turned in into something other than a bank. Their ATM's don't have an option to deposit cash into the machine like Chase does. This feature would at least make it easier for me so I don't have to drive clear on the other side of town to make simple deposits. This location is also very very slow to get customers through the drive-thru. Why can't you get ATM's like Chase has that accepts cash to deposit into your account? You're making it difficult for me to stay a customer! The side of town your Bank is located isn't even a good spot. It's out of the way for just about everybody I know that does business with you.
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July 2021 by margaret warwick
Very nice and friendly staff. It was very busy. Took the girl a little time to get to me. When she got un busy she was very friendly and answered all of my questions and took quickly took care of my business.
