-
February 2024 by Misswndy1
They do a great job working on my vehicle, they listen to me, and do their best to take care of any issues that I may have.
-
February 2024 by Gail Traver
The advise I was given to replace my spark plugs was timely. Almost at 200,000 miles
-
February 2024 by Noah Leist
Couple good mechanics, but man they screw you over on every other aspect. You make a appointment, they pull your car in then pull it out to work on someone else's because they said they're in a hurry. Like I want to sit here longer. Almost 3 hours for a alignment and to replace a boot they ripped. Don't even get me started on cost. 180 to replace a serpentine belt, must be smoking crack. Sales rep guys be selling you stuff you don't need
-
February 2024 by Michael Hobbs
Not all employees put in the effort needed to get the work done. Had alignment and instead of completing was told needed inner tie rod replaced. Stopped and picked up new inner and outer tie rod to replace and got under car and they were good. All that was needed was for the tech to wire wheel the tie rod and oil to work but back and forth to loosen to adjust. Tech didn’t know what to do and easier to just tell customer to replace rod.
-
February 2024 by Randy Earles
I went in for a front end alignment 3 hours later my tires are still tied out.. I have never been so mad about getting ripped off... I will never take a vehicle back to them..
-
February 2024 by kathleen bair
I was very pleased with the Firestone team. They worked together efficiently and was very helpful with the whole experience. I'd give them them a 5 ?.
-
February 2024 by Emily Jones
Nate and Austin were more than helpful and courteous I felt really safe with them they helped me even though I only could pay a percentage,Five star rating I highly recommend! thanks Firestone I'll definitely be back with all my vehicles needs.
-
January 2024 by dylan lewis
Places is a scam do not go to it. I'm being quoted over $2300 worth of work on brakes, and the only brakes that need done are the back the front brakes were just changed. Brand new and they're trying to get me to buy new front brakes saying they are wore out Whatever happened to honest repair shops my recommendation don't go to any firestone location
-
January 2024 by Shaun Barton
Professionals all around. High quality repair work at a reasonable price. They have my business going forward.
-
January 2024 by Pamela Rowley
Scott took great care to explain everything going on with my car and giving me options.
-
January 2024 by Craig Ramsay
The guys are always right on top of things.Professional, good care of my car.
-
January 2024 by Richard Nichols
Made an appointment ahead of Time was given two choices 11 or two, Drop the car off at 10:30 come back at two assuming by that time it would be done. They had not touched it or moved. It only thing we got is sorry we can’t do anything about it if this was the first time this happened I don’t think we would’ve been so upset, and ended up having to bring the car back another day. If it was not for the lifetime alignment, I would not have given them a penny, and I will not go back to the Mount Vernon location.
-
January 2024 by froublooka fronkensten
Made appointment for oil change and full car inspection. I waited in shop for almost two hours. Whats the point of making a appointment? Guy knew that my wait was crazy and gave me a huge discount ?
-
January 2024 by Jamie Richardson
We recently brought our Ford Explorer to Firestone for a challenging repair -- when things didn't go exactly as planned - Nate and his team stepped up to the plate and over-delivered on doing all it takes to get us back on the road. Had a positive view of trust worthiness before this event - but Nate's expert handling of a tough situation has made me a true advocate for Firestone Mount Vernon - and I might add - a customer for life!! Thanks again to Nate and his team for going the extra mile to keep us on the road. Truly appreciated.
-
December 2023 by Kay Focht
Had an appointment at 11 for a tune up. I was told it was a 2.5 hour job. Somewhere along the way a wire broke and they went to Mansfield to get a replacement. 6 hrs later I’m still waiting on my car to be done. Very unprofessional and irritating
