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March 2024 by Marea Guillermo
I really appreciate the manager and the technicians. If an issue came up, they came to me show me and showed me the options in order to get it fixed and left it up to me. They did not push me one way or another of what to do. As a woman taking your vehicle anywhere, when there is a bunch of male staff there usually falls in the category of them. Trying to say, this is what wrong with your vehicle or that is wrong with your vehicle. That is not the case here the manager is a female and she does not Allow that kind of shenanigans and I appreciate that.
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March 2024 by John Eaglespirit
This company sold me tire Hazzard replacement but failed to stand behind their agreement. What a waste of time and money. They also quoted me a repair price then doubled the price after the first quote. Shady business practice.
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December 2023 by Dan Olson
Knowledgeable mechanic and offered great choices for a new set of tires. They found a great tread pattern for my driving in adverse winter conditions. Have already recommended this service center to others. I’ll with out doubt go there again!
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December 2023 by Dennis Blansit
Your website says you are open on Sunday. I drove up on 11/12/23 from Utica to find a hand lettered sign saying you are closed on Sundays. CHANGE your website!!!!
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December 2023 by Cheryl Ivy
Would go back if necessary. Very friendly patient staff.
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November 2023 by Zo Sellers
I called to get an estimate on new brakes for our vehicle. While Tire Choice’s price was comparable to the other estimates we received, I chose Tire Choice based solely on my phone conversation with Courtney. What awesome customer service! She was knowledgeable, professional, courteous and so friendly…a breath of fresh air! We will definitely be repeat customers!
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October 2023 by Jeff Nickel
Avoid this store at all costs.1) They add additional costs and items to your bill that you may not need or want (e.g. roadside assistance, etc.). They don't explain this to you when they hand you the bill. READ THE BILL LINE BY LINE TO CATCH THIS. They will not tell you what's in it. I went online and priced out tires; they did not have these extra charges on the internet estimate. They hope you pay the bill and don't review it. This action and practice is extremely shady.2) I was extremely courteous and politely asked for a charge to be taken off the bill that wasn't explained to me or I needed, and the unprofessional manager was extremely rude and started yelling at me. She seemed drunk or high. I felt threatened by her yelling, the type of language used, and body language, and I should have called the police. I don't see how you can stay in business with employees acting this way, especially belittling, yelling, and trying to intimidate customers. Unbelievable!3) It took an hour and a half to change the front tires and check the alignment (Not to do an alignment). Extremely slow service.Again, avoid this store at all costs. Do not do business with these unprofessional people. It was the worst customer experience I have had in a long time.Update (10/27/2023): I am still battling this store for charges and services I did not agree with my credit card. STAY AWAY they are PURE EVIL! THEY CARE ABOUT STUFFING THEIR POCKETS WITH YOUR MONEY! Hey owner, your POS store manger is a huge liability.
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October 2023 by Kristine Oechsle
Love, Love, Love this place! Super friendly and doesn't "add on repairs" that need done. They are quick too!
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October 2023 by Roger Higginbotham
Needed both vehicles in quickly - they were able to accommodate, complete excellent work, and provide affordable prices.This is where we get all of our automotive maintenance and repairs completed. Honest and trustworthy people, quality work. This should be your choice for your vehicles' needs.12-6-19 - Continues to be the best place in town. Jim and Wes are knowledgeable and honest. Quality work by quality people.10-21-23 - first time there in a while. They are under new management. Had an oil change and consult on new tires. Knowledgeable and professional.
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September 2023 by Kristine O.
I have been here at least 3 times and the service was nothing short of exemplary. 2 times for an oil change and once for tires. We won't go anywhere else. Customer service is amazing and the mechanics are knowledgeable. They try to find quality parts that won't break your bank. My go to place.
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August 2023 by Zebulon Martin
My mom took her car here for an oil change and had them complete an estimate for replacing my brakes. While taking the tires off the mechanic striped some of the lug nuts, which they did make my mom aware of and SUPPOSEDLY replaced the damaged lug nuts.However, while in town I offered to complete the brake replacement only to find out there are now three different sizes of lug nuts on my mom's car. The driver side back tire lug nuts were so striped out I was unable to remove the tire. Additionally, I found several of the lugs nuts that had not properly been torqued.So, of course I took the car back to address the issue with Tire Choice and was met by the woman working the counter who remembered working with my mom. She was unwilling to listen to me about the issue and never offered to make things right. When I asked her to try and get the tire off she became rude and told me I was never welcome back.Beyond the rudeness of the lady I spoke with, the lack of concern for their customer's safety is mind blowing! What would my mom done had she been out on some back road with no cell service and blew a tire? What if a tire had come off while driving?Instead of showing concern or compassion this woman decided being argumentative and dismissive of the issue was the proper action to take.Easy to say I have zero issues not spending my money or time at this business!
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August 2023 by Robert Sells
My car was taken into the bay promptly, no wait. Service tech was very thorough, informative, answered all my questions.
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August 2023 by Becca W
I have a great experience each time I visit. Know their stuff! Very helpful and reasonable.
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August 2023 by Matt Leach
Excellent customer service! Courtney is doing an amazing job as store manager!
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July 2023 by Scott T.
They did a good job and charged what they say they are going to charge. The work was done in the time allocated.
