August 2021 by Jennifer V.
I didn't catch the name of the third young lady that was working today. The other two were Gwyneth and Topanga(yeah they have pretty cool names). Not only were they extremely knowledgeable about products, software and Verizon services, they were unafraid to ask each other questions to better serve me. Best service I've ever had when upgrading my phone and making sure I have the best deals on my account! Thank you ladies! So good to have you!
June 2021 by Jo Miller
Only one person both last night and today. We left both times because was too long to wait.
June 2021 by Becky Davis
I stopped in for the 1st time today and was pleasantly surprised at the quick, professional service I received. Tara was able to help me get my phone back in working order. I had chatted online with several different Verizon agents, spoken to others on the phone, and had a ticket in with the tech department for 4 days with no resolution. Tara was busy when I got there with other customers, but she acknowledged me and I could see just was working quickly to help each customer. When she got to me, she listened to my problem, then worked quickly, yet patiently to resolve the problem. I was very impressed with her great customer service and knowledge. I will definitely be returning for any future phone issues or needs.
June 2021 by Olivia Bolton
Tara is by far the coolest representative at this place. The most nicest calmest attitude. Overall customer service ethic is phenomenal. You go here, ask for Tara!
June 2021 by Jacon Williams
I came in to get a new phone and I worked with Camry, she was great to work with she was so nice and super helpful she had me out of there in less than 30 minutes with everything I need until I upgrade again, definitely recommend her for all of your Verizon needs!
May 2021 by Kelly Spencer
I called the Mt Vernon office and with a VERY LIMITED staff the phone call ended up going to the Johnstown store, what a BLESSING!!!!! He even met me here at the Mt Vernon store. He has gone above and beyond to help me!!!! My account was a mess, locked,long story BUT Courtney had the patience of a saint!!!! He knows what he is doing, very professional. I would recommend him to everyone. I hope you're around for awhile. Thanks again, for all your help.
May 2021 by Erica Banbury
I never write reviews but I was helped by Camry and she was so kind, patient and helped me get on a plan that fit me and my needs perfectly. That girl is awesome! Thanks Verizon
May 2021 by Mike Hartman
Tara was awesome, friendly and good sense of humor. went in for 1 small thing and left with 2 s21's for the wife and myself. wife is happy, I'm broke but happy
April 2021 by Jennifer G.
Truly the worst customer service. They didn't even get out of the chair to start. I then asked for the product i was looking for when she said they didn't have any in store. So I'm confused, how can you advertise product you don't carry in your store? I'd give you less than 1 if i could.
April 2021 by Kelly Miller
Courtney did an amazing job getting us switched over to a business account! Very kind, very knowledgeable! He definitely knew what he was doing and did it amazingly fast for what we needed! He was also showing off his multitasking skills while still keeping everything on track and in order without skipping a beat! Verizon picked a great employee when they hired Courtney! Thank you!
April 2021 by Teresa Hunt
I went into the go wireless store on 3-18-21 with the intentions of doing a upgrade to the iphone 12 promax. I told the girl that i wanted the phone only nothing else and what was the taxes on the phone to upgrade. She told me 350.00. I stated WHAT are you sure she said yes. I left the store and went to a verizon retailer and they were out of stock so went right back to go wireless. Went back in ask the same girl again what the taxes were on the phone she state again 350.00. In the process i asked how much it would be to upgrade my phone and again i was told 350.00. Im like oh ok well we need a upgrade and since the phones are new i felt that was the truth. All this time im feeling that im being bullied into these phones and im still questioning the 350 dollar charge. It was not till today when i call customer support (verizon) to upgrade my daughters phone that i found that i WAS bullied and lied to and all go wireless was doing to us was up selling their products. When in fact it is only 82.00 to upgrade to the 12 pro max. So i call the store today and talk to the manager Courtney and explain to him what happen and how i feel he pretty much told me i was stuck with the accessories that there was nothing i could do and when i told him i went to walmart to buy a apple type c block for the charging cord he told me i didnt have to do that. I said well you all scared me into thinking i would ruin my phone if i charged it with anything other then the cord that came with it. He again acted like i was dumb and stated that is not what he told me. SOOOOOOOOO Be ware that when you state you want PHONE ONLY that is all you get because they will talk you into other things and 350.00 per phone later youll walk out unhappy and not sure what happen.
March 2021 by mauricio odio
Great customer service. Jen, the ASM who worked with me was very knowledgeable, attentive to my requests/needs and efficient. She took care of fully setting up my new phone and even connected it to my car, while outside in freezing temps. I was in and out in less than 30 minutes! I’ve been dealing with this store for the past 6 years and really like them.
March 2021 by Mary Shaw
Courtney was extremely helpful and courteous. Great experience!
December 2020 by Karen Lee
Love this little store for all our cell phone needs. Anthony was working by himself today with a store full of customers but handled each customer with patience and compassion. Will definitely go back and recommend to all my friends.
November 2020 by Linda Taylor
AWESOME Amanda!My 4 year old Motorola Droid Force was experiencing blackouts. Amanda, with her infinite patience, helped me set up a brand new phone. I will miss not being able to say the Force is with me though, it was always fun to say! Star Wars fans will understand....