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September 2024 by hassan satti
Very nice team.and friendly exactly the service manager
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September 2024 by Eric Vance
Had to take the car twice to find out what the problem is.
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September 2024 by Phil Rozzi
My experience was fantastic! The team of personnel that Laria provides is amazing. Super knowledgeable, and very helpful. They can answer most any question that you could possibly have.
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September 2024 by Liza
I have purchased 2 vehicles from Laria, 5 years apart. They have been absolutely wonderful to work with both times and I strongly recommend them to anyone in the market.
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September 2024 by Daniel Paul
Scheduling was fast and easy. Relying on previous reviews, I requested Eric as the initial point of contact for my service. Upon arrival, he ensured that he’d keep me apprised of the progress along the way, which he did, allowing me to authorize or decline the next step. By the same afternoon, the elusive check engine light problem was properly diagnosed and repaired. The cost was fair and nothing was unexpected, nor was I enticed into things I did not want or need. After years of unsettling experiences elsewhere, finally a sense of old fashioned honesty, no nonsense and trust that will bring me back for future service and sales.
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September 2024 by Rich Sadowski
Extremely happy with service tech and service mngr.
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September 2024 by Moe Diddly
Great sales team, never disappointed!
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September 2024 by Robo Gilmer
I recently had a very disappointing experience with Laria Chevy’s service department. I brought my Nissan in for a wheel alignment two months ago and installed two new tires the next day. Unfortunately, less than two months later, my tires were already bald and showing severe toe-in wear.
When I called to schedule a warranty alignment, the representative on the phone was pleasant and set up an appointment for me. However, upon arriving to drop off my car, I was rudely greeted by a service representative who questioned why I had made the appointment. He then informed me that my tires were bald and had been bald during my previous visit.
I explained that the tire damage was due to the misalignment from Laria’s service. Although he agreed to check the alignment and found it to be off, he dismissed my concerns by stating that no alignment is perfect and suggested that I should get new tires.
Despite following up with their service team, I received no assistance. Their response was unhelpful and defensive. All I wanted was for them to correct their mistake.
Based on my experience, I strongly advise against using Laria Chevy’s service department. If they don’t get it right the first time, they will blame you.
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September 2024 by James Drake
Got in for my first service / oil change on new Silverado Trail Boss. Woman who receives and checks you in was very pleasant! I did not get her name. Vehicle was serviced in an hour like they said and even got a much needed car wash to remove road salt. I asked about cost of future oil changes, 8 quarts Full Synthetic Oil...can you send me some promotional discount coupone so i can come back for my next oil change. I am almost retired and will be looking for any savings on vehicle maintenance especially since i have a local auto service company in Medina who has done a fine job with my vehicles in the past. It will take some incentive from Laria to get me to switch and have you do my service work. Just a suggestion.
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September 2024 by Bill Doraty
Service Department always goes above and beyond
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August 2024 by Fred W
Adam is an awesome person to deal with with all your new and used car needs
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August 2024 by Rob Stewart
Bought a low mileage 22 Chevrolet from Laria last week. The whole process was super easy, no pressure ever. All around positive experience. Thank you Scott and Zane!
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August 2024 by Tom Keating
I arrived
Early. Eric greeted me and got the process started. The work was finished in an hour. Eric explained what they did to fix the washer pump.
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August 2024 by Sean Hreha
Always happy with the service i get will be back for the next one
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August 2024 by Kendall Ordnance
When I got in my car to leave whoever sat in the seat last was either playing a joke or did not know how to put the seat back as it was. The seat cushion was so high up and the steering wheel was pushed all the way down so you hit your legs getting into the car. What is up with that???
