Mermaid Pools & Hot Tubs has a long-standing reputation for helping homeowners create beautiful and functional backyards since 1965. The company designs and builds custom in-ground pools, and sells high-quality above-ground pools and hot tubs from top manufacturers. With over 40,000 installations completed, Mermaid proudly services everything they sell. Customers can visit their retail locations in East and West Ottawa to find a wide range of pool and spa supplies, water care products, and accessories. Customers consistently praise the company's expert service, quality craftsmanship, and dedication to customer satisfaction. Many reviews highlight the exceptional assistance provided by staff members, especially Adrian, who is known for being courteous, patient, and knowledgeable. Customers appreciate his prompt responses, clear communication, and willingness to answer numerous questions without pressure. The professional installation process is also highly regarded, with most projects completed on time and to a high standard, although some postponements due to weather are noted. Overall, Mermaid Pools & Hot Tubs is trusted for its reliable service, quality products, and commitment to helping families enjoy their backyard retreats all year round. Whether seeking a peaceful spa or a backyard for family fun, customers feel confident in choosing Mermaid for their pool and hot tub needs.
Great service from Adrian at Mermaid pools when purchasing our new hot tub. Answered all our questions plus more! Super friendly and great service. Go see him!
November 2025
The pool was installed on time and in a very professional way. Just a few items had to be postponed to the spring due to weather.
October 2025
Adrian was amazing. Im one that spends time thinking things over with about 1001 questions. Adrian was so patient..no pressure and answered my questions to my satisfaction. Looking forward to a winter of spa-ing!
