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February 2021 by Keliko Hunter
The Shoe Doctor is always in! Resoles, rebuilds, repairs, stretching, conditioning, heel replacement, high quality insoles, replacement insoles, boot wrenches... More than a shoe store, this is a full service establishment!
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May 2019 by April Bryant
Awesome people and socks. Boot and shoe repair too.best place to go
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January 2019 by Sue C.
I finally invested in a brand new pair of tap shoes, and I do mean "invested" -- Capezio K360, top of the line tap shoes. I brought them in to Jim the Shoe Doctor to have a half-sole added and the taps fitted. I was a little disappointed to pick them up with the taps installed but no half sole, but they took the shoes right back with profuse apologies for missing that detail, and within 24 hours my shoes were finished and returned. My new tap shoes looked perfect, but it was suggested to me by another tapper that the taps I'd purchased were too small to get the best sound, so I brought them back with what I thought were larger size taps (at least that's how they were sold to me). Jim personally showed me that the profile of the toe taps were exactly the same as the "smaller" ones, and on his recommendation we agreed to keep the original set in place. He did replace the heel taps with the larger set, as they did appear to be a better fit. I'm so happy with my new tap shoes -- they look and sound GREAT! Even though it took me 3 tries, one of which was of my own making, Jim only charged me once for the original installation of the taps and addition of the half-sole, and replaced the heel taps for free. He and his staff all provided me with very personalized service and I was very pleased with the entire experience, and am very happy to support an artisan repair service in my new community. I've since brought in a pair of boots for some minor sole and scuff repair, and look forward to returning whenever I have a pair of shoes that can be fixed instead of tossed!
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December 2018 by Kathleen Gage
Excellent job on shoe repair. Very customercentric.
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November 2018 by Carl H.
These guys are great! They repaired a split sole on my Doc Martens for 10 bucks and had it done in a day or two (not the two weeks they quoted.) When I came to pick me up I mentioned my belt needing new holes and they did it on the spot for free! If you have some moderately or very expensive shoes you think are worn out, bring them here first before you get rid of them. And they will *always* give you a time quote of "two to three weeks" on *anything* but my shoes were done in 36 hours. I used to work at a dry cleaner - you always overestimate how long it will take so you can get stuff on order and still call back early.
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September 2018 by Megan W.
It's taken me awhile to write this review because I was so traumatized by my experience with this "business." I would give them zero stars if I could. This is what happened to me: Last fall I took my beloved boots in for repair. I was told the proverbial "3 weeks" that other reviewers have already documented, so I won't go into all that. Suffice it to say it took months, not weeks. Another customer had brought in a similar pair of boots for repair as well, in a different size. Jim the shoe "doctor" mixed our boots up, resulting in permanent holes being punched in the leather down the front of ONE of my boots. When I went to finally pick them up (after several calls and visits and boots that couldn't be found by staff) I received one of my boots and one of the other customers. Their solution? They made ME call the other customer. Meet her in a parking lot and exchange the wrong boot. Then I had one boot that was fixed according to my specifications given to Jim the Shoe "doctor" and one boot with permanent holes down the front. I was angry and upset and tried to get them to at the very least refund me the cost of the repair. They flat out refused. It was such a terrible experience. I was treated with disdain. Every single employee there was rude and dismissive to me at every interaction, including the scene where I went in person to ask for a refund. I have quite literally never had such a terrible customer experience, except from maybe United Airlines, but it's close. This is not a business. In no sense of the definition do they provide what a business provides its customers. They are, like another reviewer mentioned, an absurd version of a Seinfeld episode. Run, do not walk away from this place. Go literally anywhere else. Or just buy a new pair of shoes or boots. You will be way better off.
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September 2018 by Buster M.
Brought some boots in to ask what size they were. Trying to get them to help me was like pulling teeth. They didn't want to help me because I said I wanted to sell them online. They said they do that too. Said they were probably around a certain size and acted like they wanted me to leave. Wouldn't answer any more questions. It was they lady with the braids and another gentleman who were acting huffy. Have spent money there before. Won't be returning. Thanks.
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April 2018 by Richard R.
They went the extra mile for me and did great work. I will certainly go back when needed!
