-
June 2025 by bryce botelho
Nope! ... sad this location has just gone down hill, no tellers, customer service meh. Not coming back here....
-
April 2025 by j - schnab
After a decade of banking with them the day I need Keybank to come through for me to pick up just $80 for my grandma's meds they made it clear they were not on my side. Because my check was held through mobile deposit (for 7 days!) they refused to help because the manager didn't want the liability if the check bounced. Which all he had to do was call to verify there were funds available.
5 stars to Kyle for his honesty. A true gentleman which is sad because he has to work under a manager that disregards a good decade long client like me. Time to look into a credit union. I'm done with Keybank.
-
November 2024 by David Berg
The branch on Morrison is run down and feels like they’re going out of business. I came in to cash a check as a non-customer. Apparently tellers are no longer a thing here, and I had to wait ten minutes just to have a live person appear and greet me. It took another ten minutes to be seen, even though there was only one other customer in the building.
-
July 2024 by C BRISTOL
This location used to have some very friendly workers, but they are all gone. I waited for 35 minutes. The manager knew I was there first, but he helped a guy that came in after me. I don't understand why he did that. That is really not professional. After waited for another 5 minutes, I left the bank because I dont know how long I still need to wait.
-
April 2024 by Farid M
High quality service
-
March 2023 by Christian Saint
ATM doesn't work
-
March 2023 by BeD HeD
Closed on friday 2/24/23
-
September 2022 by Loren C.
My elderly father has an account with Key Bank. He wanted to pay off his mortgage. Once he indicated that to the bank, it took them several months to "process" the request. In the meantime they continued charging him interest. He was given a complete run around, with lots of conflicting explanations. I'm imagining this is not just their policy with this one client and that it is an intentional business practice for generating even more revenue.
-
August 2022 by Vern Gray
Great service. I have cashed my checks the last three months and helped a lot.
-
February 2022 by Natural T
Stay away from this bank!!! They will screw you over like they screwed us over. Our account was closed for no reason at all. This was after confirming multiple times the account was properly setup and setting up direct deposit and transferring into the account. Do not trust this bank. They will steal your money and close your accounts. I have never in my life seen a bank as unprofessional and ill intentioned as Key Bank. The worst!!!!!
-
January 2022 by Cait Kelley
Ok, I never imagined I would write a review for a bank, but this is really for the customer service. On NYE, I was in need of help, and was sent to two different Key Banks for a wire transfer. At the Morrison Branch, Thomas and the other guy working were SO helpful. I was so upset and they were super professional and just made it happen. Thank you x1000.
-
January 2022 by Eric D
Tam is one of the best bankers I’ve ever had the pleasure of working with in my 23 years in business. He responds to calls and emails instantly, walked me through a few things I needed help with and more. By far the bear experience I’ve had with Key Bank. Thank you Tam!
-
September 2021 by Charles Tiller
Tam the bank manager is a complete and total waste of air. The guy makes promises he can’t keep, then after he flat out lies to your face, he will screen your calls after, and avoid you to no end. He completely 100% dropped the ball on a commercial real estate loan for us, then flat out avoided us after because he’s a coward and couldn’t even apologize for screwing the whole deal up and dragging me out for 2 weeks waiting for a solution that he very well knew he had no intentions on following through with. He should be a used car salesman since all he can do is talk the talk, and isn’t capable of walking the walk. Everyone else in this branch is totally decent, and gets the job done. TAM is the problem.
-
July 2021 by Kay
I went to this branch because they have drive up. It was closed. I called the bank to discuss charges issued to me that I had been previously promised, by phone, would be resolved. I was told I had to go to the branch.
In the branch the only teller was not wearing her mask, and I had to go within six feet of her to be heard. She said I had to talk to a banker. The only banker present was not wearing a mask.
The manager came in, not wearing a mask. He offered to help me, and I said no, since he wasn't wearing a mask. He went and got one, and claimed they only wear a mask if they will be within 6 feet of a customer.
As if, putting on a mask makes the droplets already in the air magically disappear.
The manager also told me he would not be able to help me, because I was sent to collection. Even though all charges occurred after I closed the account. I left.
After further research, the account had been cleared of all past due charges, which the manager could probably see, but lied about.
-
June 2021 by Judy Cazier
Very unhelpful during the PPP loan process. Couldn't get my small business " relationship manager" to call me back so I could complete the application. So now my small business is in jeopardy. I have 4 accounts with this bank and have banked here for decades. Very disappointed.Update: I did get a message from key bank about this review but was never able to connect even after several tries. However, my branch did finally contact me regarding my PPP loan which has been completed.
