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December 2023 by Marissa P.
Annette at the location by the hospital is a snob. After refusing to help me check into possibly opening an account, I went into cash my work check just like every month. she actually looks at me and asks if I have an account there. Nice dig. i won't say she acted this way just I am a brown person. She has issues with people who live paycheck to paycheck apparently. So for Annette to even allow you to fill out paperwork, she must not be too busy, and don't ask her any questions before asking for an application.
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November 2022 by Barbara McReal
I have been with this bank since 1973 and would never be lured away to another. They are a well-established institution in Salem.
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November 2021 by Mike McClelland
In-person experience has always been great. Recent experience with their online system for the first time leaves a little bit to be desired. System is clunky, and allowed payment checks to go out from a closed account, resulting in fees and hassle.
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September 2021 by Richard B.
People here are incredibly efficient and very friendly; I've had to open another account for a class reunion and they not only set it up w/ease, but I received plenty of checks and then due to Covid and cancellations had to give some refunds and they've been getting me extra checks/deposit slips when needed; not to mention taking care of my personal account and that of my wife who has been here for many years....The pens they have in the lobby work great, too,(I haven't taken any) and if you're old like me you may use the bathroom downstairs(haven't had to yet). The regular lady at drive thru is super attentive and remembers everyone....keep up the great service! This is the downtown branch; haven't been to the other one but its very nice that you can get "free" cash from all US Banks which there is one a mile from my house in Keizer, and many I've used in other cities.
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August 2021 by Vanessa Gonzalez
This place is wonderful! I needed a gift last minute and they saved the day!
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August 2021 by Joseph Allan
Pioneer trust has been my personal and business bank for over 30 years. I highly recommend this business.
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July 2021 by Jando S.
Pioneer Trust Bank is one of the city's well known banks and is a fixture in Salem's downtown scene. It feels remarkably old school and has a bit of a small town feel. My family and I have banked with them for years and while I wasn't so hot on them in the past, I think some recent developments have shown some serious improvements. The Good: * They now offer online banking. Welcome to the 21st century. * They offer drive through banking. It's not as common as people realize in this part of town. * They offer a no-fee checking account, as long as the opening balance is $100. Everything else that comes with it, including unlimited check writing and online services / telephone banking. * Their network of services of wealth management, property, and investments are solid. It's not just about account management here, they have plenty of resources. The Not-So-Great: * Customer service can be stuffy, but even worse, they're slow. Slow to respond to online inquiries (email) and in-person banking they take their sweet time. I've done plenty of waiting around. This could be because of Salem's pace in general, but I haven't experienced this much with other nearby banks. * They are even slower to adapt to things. Online banking was only offered recently and even then, their website is mad buggy. Inside the office, it feels more like a museum than an actual bank. On a side note: This would be an awesome place to film a scene in a movie. * Because they're a small time bank, there aren't a lot of locations to get help. Their hours are also limited, which means no calls are getting answered after 5pm. * They taught their ATM network which includes "ATMs at both offices" but also 23,000 surcharge free ATMs across the nation. This sounds great in theory, but it's drastically less than most of the mainstream banking services.
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June 2021 by Craig L
Absolutely amazed with the staff here!! Morgan has gone above and beyond with every transaction we have had there and with amazing speed and accuracy!! Can’t say enough good things about the entire staff!! Thank you all!
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December 2020 by Scott Woodward
I just recently moved by banking to Pioneer Trust and it has been a very smooth transition. Exceptional service and very easy to work with. Strongly recommend all local small businesses bank with them.
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November 2020 by Greg Conser
Excellent bank and staff. Clear communication and a well run establishment with a long history.
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July 2020 by Jill Cannefax
This has been my bank for over 30 years and I have always had fabulous service. The people are friendly and extremely helpful. I have literally never had any problems.
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May 2020 by David Rosen
These guys are absolutely amazing. I went to Pioneer after not getting any help from my current bank. It was a night and day experience. Great communication, excellent service, and incredibly efficient. These guys truly care about the folks in our communities. Thank you.
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May 2020 by Ben Flande
Great customer service! Definitely give them a try if you are considering, everything is simple and straight forward.
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January 2020 by Peggy Jackson
Whew. Not much shocks me at my age, however the posted reviews of pioneer trust just don’t line up with my personal banking experience of them over the last 40+ years. Not one to post personal financial business I must say that this is a financial institute people. It’s a banking relationship. I do my part and they have always done their part plus some. I have had to wait in line and I have run into an employee having ‘a day.’ They are not robots. When I have a question I always get a personal reply. Not directed to a red phone in the lobby to call customer service like another bank actually did.
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December 2019 by Ant Val
My family and I put in an application for a home last year (owned by Pioneer Trust Bank/Mike Compton), managed by NW Pacific property management we were told we were approved but only if we could come up with about 5k in less then a week or our approval would be denied.
