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March 2024 by Karen Melber
Kid-friendliness: Very friendly
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March 2024 by Kona Rodriguez
I have been going here for years the new young man they have at the window is atrocious NOT THE ONE WITH THE BEARD AND RED HAIR. The one I’m referring too has his ears pierced and looks related to the establishment, he always has an issue and every time he’s at the window the order is wrong. Everyone else in this establishment is great, I know that might be a cousin, brother whatever but stick him in the back the kid can’t work with customers he gave me a coffee that spilled immediately because the top wasn’t closed I told him so and he said what do you want me to do!? like sir what!? Give me napkins, ask to replace it make sure it’s closed, I don’t know. Prior to this I give him a coupon the ones they have been dispersing all throughout this side of town and he goes oh you got a medium coffee not an espresso okay cool here is the one for the medium coffee and now he can’t scan the code, I told him to figure it the hell out at that point. Not a good experience lack customer service.
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March 2024 by susan huffman
Great
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March 2024 by Luz Ali
The people who serve are super friendly, everything is clean and a cozy atmosphere.
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February 2024 by Madison Stallard
I came through drive-thru to pick up my mobile order today 2/21 at around noon and stated my name through the intercom. The man taking orders said “ok” and nothing else and I heard laughing on the intercom. I waited because I was unsure if that meant I could pull forward or if he was looking for my order and etc. I didn’t want to pull forward as I work at starbucks and it’s customary to wait until directed to do so. He then after a minute says “do you want me to hand you your drink or not?” which was really rude considering all I got was an “ok” and was waiting. I then pull around to the window and he’s sitting on the counter near the window and hands me my drink very unfriendly. I kindly explain to him that I didn’t pull forward because typically they state they have the order and that I can pull forward and then I apologized even though the customer service was very informal and disrespectful while he doesn’t say anything return. Just hands me the drinks and ignores me.
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February 2024 by Jason
Best Dunkin' in the Lehigh Valley by far. Iced coffee is always good never watered down like it is at other locations around here. They're fast, have a huge lobby with lots of seating and is always clean.
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January 2024 by Sue Dauscher
Clerk did not say one word to me, not even the total I owed. Got a sandwich, not one napkin. So much for customer service.
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January 2024 by Staycie Dee
Parking: There is very limited parking at this dunkin' donut shop. I'd say there's approximately 7 to 8 if that.
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January 2024 by Razan Younes
They don’t use gloves when they do
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January 2024 by Lore
Good location with easy access and ample parking. Staff seem friendly with good service. Good coffee and donuts with fair prices.
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November 2023 by Mari Mar
They are greedy ask for extra pumpkin got charged for it an nothing in my coffee ?
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November 2023 by Dan
Nice Shop, very friendly service!
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October 2023 by Anna Trzaska
Your employee named John gave us outstanding service at the drive thru today! Give this man a raise. :).
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October 2023 by Donna Dauernheim
I love the dunkin donuts on American parkway allentown pa. They are so nice and polite, friendly and pretty quick with my orders.
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October 2023 by Katrina M.
So slowwwwwwww every time we come here. It's unbelievable. I don't know if they are incredibly short staffed or what is going on!
