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March 2022 by Alexandra Verge
Well,I must say working with Theresa Ameden has been one of the best decisions I have made, you made trading worth trying and with good profit at that thank you for doing a good job kudos to you .
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June 2021 by Stefan
Great asset to the community. Friendly and helpful always.The hours are a little rough and the website isn't the greatest, but their core competency is exemplary. An honest and human financial institution, very rare these days.
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April 2021 by Mary Jane Stout
PSFCU will not cash in savings bonds bought through Penn State payroll option. Long time customer is hugely disappointed since US Treasury suggests cashing in at credit union or bank, 95% done locally.
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April 2020 by Dennis Noone
Awful operating hours, web page for online services is poorly designed
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October 2019 by Fran LeMay
Its security, and the friendliness of its customer service representatives.
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September 2019 by William Behun
You’re better off at a reputable bank. Credit Unions were once member friendly but certainly not here.
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December 2018 by Fortnight slayer A.k.a ninja
I love this place very helpful
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November 2017 by Brittany Walk
Business hours are terrible. Working people have a very difficult time getting to this branch. People that work there are not the friendless either. Always new faces so I never feel like a valued customer.
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March 2017 by Joseph Bloom
Love doing my banking here. Everyone is always so friendly and seems to genuinely care! That's hard to find these days! Also having a location at the Hub on campus is super convenient as I can stop in on breaks and take care of business!! Keep up the good work!!
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September 2015 by Erica H.
The Penn State Federal Credit Union has poor customer service and no rewards for customer loyalty. I was a loyal member for 5 years, and thought that a credit union would have great customer service, especially compared to banks. This is not the case here. I mismanaged my checking account and had 3 small overdrafts to it in one day, all totaling about $20 in the negative. They charged me $105, $35 for each one. I asked to have it combined into one $35 fee, which I deemed to be fair. They adamantly and rudely refused. I feel like they are worse sharks than big banks. I had to move all my finances to another institution - one that I hope will be fair, have good customer service, and reward customer loyalty. I would not recommend this financial institution to treat you fairly - they want to get as many fees out of you as they can. Trust your money somewhere else.
