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February 2024 by Mitch Gedid
Will never step foot into this store again. I understand now why Rite Aid is closing so many locations. Rite Aid is horrible at customer service. They refused to sell me Dayquil unless I showed them my identification, claiming that such is the law. That law actually states that "[a] person making a retail sale of a finished drug product containing any quantity of dextromethorphan shall obtain proof of age from the purchaser before completing the sale UNLESS THE PURCHASER'S OUTWARD APPEARANCE IS SUCH THAT A PERSON WOULD REASONABLY PRESUME THE PURCHASER TO BE AT LEAST 25 YEARS OF AGE" 18 PA Cons Stat § 6322 (2022). I am 53 years old and look every bit of 53 years of age. Went to Walmart and bought the Dayquil with no problem and no identification. Glad I did too because the product was less expensive there. Way to alienate your customers Rite Aid! Take your business to any other pharmacy.
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February 2024 by Shannon T
Shaita and the rest of the employees are awesome and so caring.. good job rite aid you got some 5 start workers..thank you
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February 2024 by Shaunna Taylor
All I'm trying to do is call and see if they have any at home covid tests during this spike right now and the woman answering the phone is picking up, hanging up and laughing about it while I keep trying to call back about a test for my kid. She says "hello" and immediately hangs up while I'm still trying to get my first word out of my mouth. My daughter's health is not a joke, do your job.
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August 2023 by Justin Amrhein
Horrendous pharmacy. South Fayette should push this business out and bring in a more competent pharmacy. I've never had a positive experience in 2 years going here. Just look at the reviews; all say the same. Finally transferred all my family's scripts out to the Giant Eagle down the street.Some personal highlights:1. Their bathrooms being out of service for several months. My daughter had to go to the bathroom and peed herself in their store. What do their employees do?!2. No one answering the drive-thru. Had to deal with bringing 2 kids inside (one with a 103 degree temp) to stand in a long line to learn that they didn't fill my daughter's antibiotic that was sent in several hours earlier.3. Never actually met the pharmacist.4. No one answering their phones in the pharmacy.5. Closing the pharmacy several minutes early at the end of the night.6. Terrible pharmacy hours.
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August 2023 by IDM
Extremely rude, and very poor customer service. This coming from a person who would NEVER leave a review. That is how poor my experience was with this store recently. They made me leave a review to warn others.
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May 2023 by MJ
Do not use this Rite Aid. I recently switched to another pharmacy after years of dealing with ridiculous issues with this Rite Aid. The final straw for me was when I was at a dr. appointment the other week--the nurse informed me that I had 3 prescriptions on my file that were not mine. We determined that rite aid had added these prescriptions onto my file a few months ago that were not mine. The nurse said this could've been a major issue as they would've prescribed me different medications depending on if I were on these other random medications or not. Also, there are clearly people who are unable to fill their prescriptions because their medication was randomly put on my file. Additionally, they told me they had filled my prescription a few weeks ago, but when I went to pick it up, they then informed me that my prescription was now at another pharmacy. They really didn't think to call me beforehand to let me know that they didn't have it, and then the pharmacist had an attitude when I questioned why they didn't think to let me know of this change. These people don't know what they're doing--you'll save yourself a lot of stress using another pharmacy.
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April 2023 by Carl Baumgart
I went in to pick up a prescription today and walked up to the counter at 129pm. They were closing it up for lunch? and I asked could I pick up my prescription. Someone yelled out NOOO! WERE CLOSED UNTIL 2! Something so easy to allow yet they were so rude about it. As I walked away surprised, I hear someone else chime in back there saying, "ohh he mad at you". Usually the people are so nice here at this location.
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February 2023 by Matt Shaner
This pharmacy has really went down hill the last year or two! It used to be really good! Sad
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January 2023 by Hiral Shah
I have been going to this pharmacy for the longest time, however, over the last few months I have been repeatedly experiencing the worst customer service. I am always waiting in line whether it’s the drive thru or inside the store for a minimum of 20 minutes. Being that every location is short staffed, the wait times are understood and respected. However, they never answer the phone call at the pharmacy and I had to drive down to the store just to make sure my medicine was being filled. I called numerous times in one day just to be greeted with an automated . When I did come to the store, the young pharmacist told me they were too busy and will talk to my doctor whenever available, meaning she refused to check for my medicine again. Coming to this pharmacy to collect prescriptions has been a tough task.
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November 2022 by Ashley Dickey
If you are looking for a pharmacy that treats you as an inconvenience then this is your place! If you are looking for a pharmacy that refuses to answer the phone, then this is the place! Every month I get a text your script will be filled on DATE and then magically on that date my script is never ready, crazy right? So, I wait a day, I get it they are busy and poorly managed, so I decide to call (2 days after it should have been filled) to see when it will be ready and guess what, no answers the phone!! I hope the District Manager who runs this area sees this message, you have a serious problem at this pharmacy. I recommend teaching your perfectly able-bodied team members behind that counter to pick up the phone! The fact I have to drive over bc no one answers the phone is a problem. Luckily for me I can drive and get over there to see what the deal is with my script that was due 2 days ago, but not everyone can. Once you train them to not be afraid to answer the phone, work on how they treat the customers. I should never feel like I am the problem or bothering them. I am guessing these employees at the pharmacy treat the customers the same way management treats them as employees? They are frustrated and understaffed (not the customers problem) so they take it out on the customer. Figure your stuff out! Last time I fill here!
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November 2022 by Mark Berton
The pharmacy here has sunken to deplorable levels. The pharmacists are nice, but it's so understaffed that you can't do walk-in COVID vaccination updates. Nor can you get an appointment for a COVID vaccination honored in time. The guy before me was waiting 20 minutes after his time and still hadn't been seen. I will simply walk in to Giant Eagle from now on, despite the drive. At least I know I can get in and out without spending a day in line.
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November 2022 by Gina Amrhein
Yesterday, I called the pharmacy around 3:30pm and no one answered after I called 4 times including the doctor line. Finally, when I got thru the technician said they were short staffed. I then asked if I could transfer my very sick daughter's script to their pharmacy for pick up around 530pm. She said she wasn't sure how long it would take. I asked if they could please do it because that's when my husband will be in the area to pick my son up. She said they'll be able to do it. Then around 6pm, my husband with two kids under 3 in the car pulled up in the drive thru, the drive thru was closed due to short staffing. So, my husband ran into the store quickly and waited behind 6 people. When he got to the counter, they said the transfer wasn't done. My husband was furious. What's wrong with health care? My daughter had a 105 fever and needed her nausea medicine and because this store was short staffed all urgent scripts didn't exist. I hope I don't come back for awhile until they get more people working there.
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November 2022 by Helen M
After yesterday's review, I looked at my receipt and see my total was rounded up for charity without my concent.I would actually have rounded up but not everyone is in a position to allow the register to fo this automatically.
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October 2022 by jmsbartnick
Pharmacy phone is off the hook again. In need of medication im supposed need to start today.This place is a joke and all the people who work there exemplify what bad service really is!
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October 2022 by Gladys Eleamos
They desperately need more than one pharmacist on duty if they can't fill a simple prescription that is escripted to them at 1 pm and at 5:30 you are told it's not ready and it will be awhile.And this happens everytime....
