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December 2023 by steven dougherty
Had ordered a dishwasher and install. Wife took a day off work on the scheduled date. Tech got to store to pickup and they couldn't find it so install was postponed. An hour later it was found. Had to re-schedule, go another week without one, and take another day off due to their inability to locate a dishwasher....not exactly a small appliance. They didn't seem to care about this impact on me. Doubt i return to lowes for my next appliance need.
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December 2023 by chuck
I bought a dryer and they helped me load onto my car and was very respectful
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November 2023 by Jean Marie
Convenient for a quick pick up & location. Usually have to go to Home Depot for this store doesn’t carry certain items or Royobi products. Otherwise, the store is clean. They just need to hire people who have EXPERIENCE in many departments. Plumbing, electrical, hardware etc. not college students who have no idea what is needed for home improvement repairs. Basically the reason for 3 stars.
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October 2023 by Patricia Kempfer
Second time doing curbside pick up, order not complete again. Then had toilet delivered which came from Delaware. USED TOILET! 45 minutes on hold and disconnected 3 times. Manager explained someone probably used toilet put back in box and returned. So Lowe’s does not do any quality checks on return merchandise!
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September 2023 by Elizabeth Prochniak
Heather is the best! Recently wanted to buy a grill for the yard, and thanks to Heather we are enjoying it immensely. Thought I'd have to have it delivered, but she explained I could get a boxed one and assemble at home. She then located one in the store, got a machine to help her retrieve it from a very hight spot (which she did totally on her own). She the proceeded to help me get it in my vehicle. I couldn't believe how many areas she has expertise in! Thanks again to Heather and Lowe's.Elizabeth
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September 2023 by Jack Dempsey
Purchased a washer-dryer combo.Wanted to pay with Lowes credit card.I have the written offer for 10% discount when I use the Lowes credit card.Somehow, "the system won't let us do it," so I have ~5 cashier attempt to "help."ONE HOUR LATER, store manager says to just discount the price by 10%, then I complete purchase.Customer Service is dismal.
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September 2023 by JENNIFER C BISHOP
I received great customer care from Sirenda with assistance from Josh in the Brookhaven, PA store last Thursday evening. Sirenda assisted me with purchasing a new top load washer & dryer set. The model on the floor (champagne color) that I initially wanted didn't have any dryers in stock, she called 2 other stores to see if the gas dryer was there. When that didn't work, Sirenda found another set different color (Black) available with all the bells, whistles, and large capacity size that I was looking for. Very pleasant the entire time I was in the store.
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August 2023 by Wendy Dangelo
Five stars for customer service: this is one of the few places you can still go to and get great customer service. Four stars for selection and pricing. Of course, prices are subject to inflation ( I get it) but Lowes is falling into the internet shopping trap of stocking fewer goods in the brick and mortar stores. Still and all, a great place to have in my neighborhood when I need something for the house.
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August 2023 by Cleatus Vandamme
I was shocked at how nice the customer service at this location was. Usually corporate policy doesn't match up with customer service. We had a specific case that required the store manager. I thought it was hopeless, but he didn't give us any trouble and fulfilled vendor agreements. The staff under him were very pleasant when unable to assist. I wish more stores were like this.
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July 2023 by Bob Seiple
Today I received a refrigerator. Everything went well. Refrigerator is running. I’m giving them five stars for showing up on time. Installation was good. Thank you Lowe’s.
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July 2023 by Tom Renninger
Got my first grill! They were very helpful with making sure I went home with the grill I wanted (I went to another Lowe's before this one and they were out but sent me to this one). They helped get it to my car and made sure I was taken care of.
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June 2023 by L Hill (Vader TRBRC)
If you looking to a big renovation or a small home improvement, LOWE'S, is your place !Top grade brands, and great staff, to assist with any thing that you can think to ask.Also close to many great places to have a family outing, and plenty of supermarkets in the very local vicinity ! Definitely an area, to cover all of your shopping needs.
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May 2023 by Nanci Harris
Jose’ -the Manager of Window Treatments is amazing! He was so helpful and attentive to us yesterday as we decided on the right blinds. Could not have asked for better Customer Service!
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May 2023 by Keith Bailey
Just had lunch with my mom today.The food and service were very good. My only complaint was the music was so loud that it felt like I had to yell to talk to my mom, and the lyrics of the songs that were playing were not appropriate for a public place.
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May 2023 by Neet Neet
Yes...I love it here. I just didn't like how I had to go to another location for my Scotts Chestnut Brown Mulch because they only carry the black one. This is silly. Other than that. I love the place.
