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February 2024 by Pam
They have everything you need for crafting EXCEPT helpful employees. These ladies won't even speak to you or be cordial.
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December 2023 by Melanie Phillips
They do have a lot of crafting things but not much in the category I was shopping for. I went in looking for paint by numbers, and their selection wasn't great. I also went in looking for diamond paintings. However, they only sell round drill paintings, which I don't do; I do the square drills. I did pick up 2 diamond dots pens but didn't buy them because they only had one person working the cash registers with at least 6 people in front of me. Staffing is an issue, and I couldn't find anyone to help me with questions or with ringing people up to move the line along, which was frustrating... especially during this time of the year. I wish I had a better experience!
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December 2023 by Chris Stavar
Lots to see. Coupon system not easy to use on phone.
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August 2023 by Callie Bedell
This review is to commend the customer service I had received from a particular associate on 08/22/2023. I had called ahead to ask if they were pet friendly as I was doing some errands with my dog, Moose. Tara had picked up the phone and said they were, and myself and my dog were on our way.Upon arriving, I was greeting promptly by who else but Tara. She had asked if I was the one who had called in about being pet friendly and asked to pet my dog, which I obliged. Once she was done, she had asked if I needed help with anything (I.e finding an item, inspiration/ideas for Halloween, etc) we had chatted a little bit and she was overall just very pleasant. She had great customer service and she seemed like a really great asset to the Joann Fabric and Crafts store.The store was well supplied and was very organized and neat (prices were still higher than Michaels so I didn’t purchase anything but I’ll think twice next time due to the level of customer service I had received). Thanks for making a great experience, Tara!!
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July 2023 by Debbie Chriest
Got a bunch of great items from their 80% off summer selection. Love this place. I don't even sew but I shop for the seasonal merchandise.
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July 2023 by Dilip Naik
We were returning an item that we did not need, and we did not have a receipt. Apparently, they can only return with a receipt, and if not, its going to be a 50% reduced price for the item and paid back as a gift card!! I'm sure the item will go back on the store rack cuz it was unopened! They couldn't just paid back as a gift card for the full price I paid or lookup using my credit card. Never returning again!
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July 2023 by Lisa Kinnamon
It was fine not everything I needed nobody around to ask but ok visit
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March 2023 by lorraine klinge
The store was very organized and clean. The employees were all very nice and helpful!
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March 2023 by janet lamanna
No real nice Easter ribbon. Found some nice ribbon at Michaels and Dollar Tree for Easter.
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January 2023 by Christopher Rosenthal
I had a wonderful experience with an associate the other day. They helped me and my friend out with fabric and gave me awesome tips about sewing, which is something that I have no experience with. They even gave us some different art ideas for future projects. Thanks Taryn!
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January 2023 by Janelle Wahlstrom
The woman who helped me at the cutting counter was so kind and gave great advice when I said I was stumped on an aspect of my project.This Joann was very tidy and had a wide selection with most things in stock. Including lots of after holiday sale itemz!
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January 2023 by Lisa Cravits
I love joann fabrics because yarn and fabric are my favorite crafts to make all types of things. The possibilities are endless when you walk in and start thinking about what you can make next.
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December 2022 by Wanda Shelley
A crafters paradise, I am a junkies and will always go here.
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December 2022 by Dave Gross
My wife needed a dowel rod and they sold out rods so it was a match made in heaven.Also everything was 60% off and bring your coupons.
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November 2022 by Ronald Snyder
I asked for help and got a reply, pointing in a general direction. The words were back in that corner. This was the Cranderry store. The Butler store could not have been more helpful. In fact they said Cranberry has that and listed the colors available. Everyone should take lessons from Lux at the Butler store. Courteous, helpful and even made recommendations I had not thought of.
