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August 2023 by Jim Kirby
This season winding down makes 2 perfect seasons of the pool. Not one problem, thank you, S&S.
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June 2023 by RAYMOND SERGE
I HAVE USED THEM FOR YEARS, GREAT SERVICE & PRODUCTS
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December 2022 by Jaded Optimist
S&S delivered our new hot tub last week. The entire process from purchase to delivery went very smoothly. Highly recommend!
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December 2022 by Steve Kelczewski
Untimely service for my situation - would not recommend S&S for anything time-sensitive or beyond what is considered routine work.Contacted S&S Pools late-Summer 2022 seeking assistance with both chemically treating the water of an in-ground pool and repairing suspected leaks in the liner. S&S first came on-site and stated that the water level was too low to shock/treat the pool, and that a significant amount of water would need to be hauled in. S&S left chemical treatment products and instructed to notify them once the water level was raised and the pool was shocked so they could proceed with the work to repair the leaks in the liner.Hauled in several thousand gallons of water at an out of pocket cost to raise the water level high enough to operate the filtration system. Chemically treated the pool and after a few days passed the once swampy water was looking crystal clear. Notified S&S that the pool was clean and ready for them to investigate and repair the leaks. S&S did not return in a timely manner. Weeks elapsed before S&S was back on-site and by that time the leaks had dropped the water level back down too low to operate the filter and the pool became swampy again. S&S was unable to investigate/repair the leaks and the pool was back at square one.Prior to commencing work, there Appeared to be an understanding that this work would need to be completed promptly once started given that the pool was actively leaking. But when S&S did finally return for what would be the last service call it was clear that they were disinterested in continuing to work these repairs given the time sensitive predicament of this situation.This review was marked with "Not Professional" due to the staff attitude and dialogue during the last service call. The tech offered plenty of excuses as to why timely service could not be conducted, did not offer to make anything right by a customer, and showed no remorse for the sunk costs incurred from trucking in water and his service calls that in the end were all done for naught.Had high hopes prior to contacting S&S with this work, but will be more diligent in the future. Looks like most of the customers who left exceptionally rated reviews had scopes of work comprised of pool opening/closing and a little bit of maintenance. Would recommend you avoid this pool contractor if you need anything beyond basic/routine pool work.Services: Swimming pool equipment repair
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December 2022 by Julie Kirby
So glad S&S is close. We take our water in one a week to get tested and with their recommendations our pool was perfect all summer long. They recently closed our pool and are anxiously awaiting summer. Can't wait to have them come to open it and get it ready for swimming. Thanks Tony and Jan, see you soon ;-)
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November 2022 by Jewls Kirby
So glad S&S is close. We take our water in one a week to get tested and with their recommendations our pool was perfect all summer long. They recently closed our pool and are anxiously awaiting summer. Can't wait to have them come to open it and get it ready for swimming. Thanks Tony and Jan, see you soon ;-)
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September 2022 by Robbie Calpino
Great people that will always be willing to help!
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August 2022 by Eric Ottaviani
S&S has sold me an above ground pool that we absolutely love, all of my chemicals to keep it maintained and a beautiful hot tub that we can’t wait to break in over the winter. Friendly and they have everything you need. Highly recommended.
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July 2022 by Lori Bittenbender
Great service. Very helpful.
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May 2022 by Alyssa Perry
Made an appointment for them to open and close our pool annually. I’ve used them since I bought my house in 2020 since they were local. The first year, they pushed our appointment after I had to call to confirm they were coming. To open the second year, the same thing, I had to call and they pushed our appointment. Here we are on year 3 and they not only didn’t show but I called at 0900 this morning to check if they were coming (as I didn’t receive the confirmation call they claimed they would do the day before) and the lady I spoke with called the owner and said he would be out weather pending (it was a beautiful day with no rain). The lack of communication between us and them is unprofessional and I gave them the benefit of the doubt. I understand that things happen but our appointments are made months in advance, this one in particular was scheduled in end of feb, early March for it to be done middle of may what’s the point of an appointment if you don’t show up time after time. Very disappointed and I do not recommend unless you don’t care that you’re paying hundreds of dollars to be stood up. My husband is currently opening our pool himself instead of paying 300+ for them to not show. Only good thing is that we saved $$
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October 2021 by Susan Newman
Very poor proposal process. Refused to quote with reduced job after I turned down a fall start leaving my pool empty over the winter. Any damages would have been my problem! Also tried to push left over materials as a free upgrade rather than my ordering what I wanted. Very unprofessional. Would rather pay more for a more professionally run company.
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September 2021 by Kathie Lockwood
Best pool store ever
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June 2021 by Patty Miller
Can't say enough positive regarding them. We have been dealing with s&s since the year 2000 and wouldn't have anyone else assisting us. Recommend their chemicals of prestine Blue. Professional and very courteous both in the store and onsite always top notch. We have a fiberglass pool and were unsure how it would work for us, but with their expertise it calmed our anxietyServices: Winterisation
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June 2021 by Joe Walsh
Great people with super knowledge A+++
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May 2021 by Daniel DeVivo
Called them to open our pool. We just purchased the home but they have been servicing the pool for years. The owner never bothered to call us when there were issues with opening the pool. I had to keep reaching out to the woman at the shop. They were not helpful in the least. I will use Minella pool service in the future. At least you get to speak with the owner who does the work
