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June 2025 by Carol Owens
We went in for a new pump, they didn't have one like we needed, so we had a price from another place for the pump and filter, this place beat their price hands down, so we will be using Nemo from now on, thank you
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September 2023 by Stephane Croteau
Please avoid this company. We have tried to have an inground pool installed and they were asking for all kind of information but never got back to us after almost 3 months of back and forth to try to finalize the contract. If it's so difficult to have a contract signed, I can't imagine the pain to have them install the pool. We had a really bad experience and frustrations with these people. We won't sign any contracts.
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September 2023 by Keith Clark
Great service
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June 2023 by Wanda Roberts
Good pool supply place
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June 2023 by Soraya Sina
Absolute outstanding service but most of all they go the extra mile. We have had our pool for 7 years and have felt that all of the employees are family. Their knowledge is spectacular but most of all is how they care and go that extra mile.
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June 2023 by Jeff Rosser
Very friendly and helpful staff!
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May 2023 by Laurie Howard
Nemo Pools always tells me exactly what I need for my pool and does not sell me a bunch of costly stuff that I don’t need. Other places sold me expensive buckets of things I didn’t need and it sat here until we threw it out. Wasted money.
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March 2023 by Debby Wise
Super disappointed with this place. I bought a pool years ago, then I bought a $8000.00 hot tub. I need a new line for my pool, but they won't do it because they didn't install it. Really??? I've been buying my pool supplies there for years. Not anymore.
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November 2022 by Michael P.
Wonderful service with helpful staff. Overpriced compared to online retailers on some things, but (it's a big one) you get people that are always helpful. I've been there dozens of times for products, water testing, and parts. Will keep going back.
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July 2022 by Lynne Daugherty
We recently had an above ground pool put in. From the time I bought the pool , to installation, Everyone was Fantastic! I totally would recommend this place to anyone!
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June 2022 by sandy wykle
Always get our pool supplies here and everyone is always nice and very helpful.
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October 2021 by Jim Toom
Friendly fast service, needed parts for spa, they had them in stock, great job!!
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October 2021 by Sharon Pullen
Very helpfuland straightforward. Answered all questions we had.
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July 2021 by Catherine Florendo
Nemo Pools is wonderful! I am so glad to find them. They are always so nice and patient with me when I come into the store. They fixed my filter and basically completely upgraded my pool. I am a new home owner and our new pool needed lots of work. They made my filtration system 10 times better by suggesting to do an alternate repair which i was not aware of. This cut my future repair bills drastically and completely upgraded and improved my pool filtration system. I rarely have to clean my pool. They just gave me such personalised service that I will never go anywhere else for my pool needs. Thank you Chuck and your co workers for helping me own a hassle free pool. You are all amazing!
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July 2021 by Timothy Brownson Sr
*UPDATE*One of the owners (Scott) has already contacted us and we look forward to getting the situation moving forward so we can start our pool season. Better late than next season.*END OF UPDATE*In April I stopped in to set up for someone to give us an estimate on replacing the liner on our 15x30 Esther Williams above ground we bought from Nemo approximately 19 years ago. The rep in store took our information and at the beginning of the week we were called by David to set up the visit for the estimate. He said he would probably not make it out until that Saturday, although he said it was possible he may make it earlier. He confirmed with us he could access the pool if we were not home (It is). He said the work would not get done until June, as he was booked until then. he was to call if there were going to be any delays. No calls were received.About a month later, we stopped at the store to see if the estimate was done. We were given his number and I called him that Monday. He had not been out to do the estimate, but he would make it out the by Saturday.Another month has passed and June (The month the work was going to be done) is over in three days.We have made a point of getting our supplies from Nemo since we got the pool. That's 19 years of chemicals, stairs, filters (both elements and entire housings), not to mention loads of hoses.Until this year we have been very pleased with Nemo. We made a point of buying our entire seasons chemicals in April when we requested the estimate on replacing the liner. It now appears that swimming will be out this season and we have our supplies for next season if we can find someone that can replace the liner next year.I am doubtful that we will be in the store in the future. Not happy with the drop in customer service.
