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December 2023 by Ajmir Hossain
I went this location last week for regarding deposit my check. The employee was very helpful and professional.I enjoyed their professionalism.
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September 2023 by Lulu Subecz
I love this bank. I drive 80miles round trip to come here as there isn't one closer (none in Lancaster, Pa), and the tellers are all so kind.
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May 2023 by William Mongan
Please stop opening accounts under my name without my consent, boa. Also, stop fighting with me when I seek to close these accounts upon learning about them. If you want my business, earn it.
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April 2023 by scott frey
Worst banking experience ever , unprofessional, rude & flat out disrespectful. No care for the customers , they act like they own your money . I told a teller off so they placed a hold on my check for over a week than tried to return it .
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March 2023 by Rachael Grahame
I have been a Bank of America customer for the last 5+ years and have never received better service than I did at this location. My husband and I traveled from Maryland to the area to purchase a vehicle, and was blindsided by the dealership telling us at the last minute that they do not accept personal checks for out of state customers. We traveled to this location to see what our money-moving options are, and the team responded with so much empathy and compassion, ultimately helping us get cash for the majority of the down payment. Going above and beyond, a few days later, we received a follow-up call from the teller who helped us, Randy, who just called to make sure that it all worked out in the end; it did, but we couldn't have done it without this kind team! We are so grateful to this branch for saving the day and preventing what could have been a devastating situation.
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March 2023 by Ty Zerby
Very good service friendly staff I had an issue arise due to not being from the area the issue was resolved quickly thank you
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February 2023 by Myla Rabano
Horrible customer service,one of the teller telling me info and they they only look good outside appearance. No good service .
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August 2022 by Shibi Gangadharan
I would definitely recommend to avoid this branch for any banking service or explore other banks in and around this area. It was so difficult to get an appointment for a wire transfer at this location as all the staffs were neck deep engaged with work and the issue is with their attitude; not the busy schedule. We finally received an appointment for the next day; and today we realized that they cancelled the appointment without even informing us. Unbelievable!Latest update:Recent appointment with BofA was really great and appreciate all the help I received. Updating the rating.
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July 2022 by Joel Rudolfo
The manager and the teller don’t convey professional and appears to have a lack of understanding and knowledge of customers services. I try to withdraw from my checking account using my driving license but the teller insisted in getting a text messageVery aggravating is Bank of America
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February 2022 by Luna R
The lack of training for stuff at this location is worrisome. When I went in person and tried to exchange some foreign currency at this location, the teller simply told me "no we do not take foreign currency here". When I said it's shown on BOA website that it can be exchanged at any financial center, she insisted "no we don't do that here". So I asked help to find where I can do the exchange at any nearby branch of BOA, she just said "just look up on the website" and then tried to get rid of me by signaling the next customer to come up to the window.
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January 2022 by S G
I would definitely recommend to avoid this branch for any banking service or explore other banks in and around this area. It was so difficult to get an appointment for a wire transfer at this location as all the staffs were neck deep engaged with work and the issue is with their attitude; not the busy schedule. We finally received an appointment for the next day; and today we realized that they cancelled the appointment without even informing us. Unbelievable!
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December 2021 by Kaitlin Jackson
Without going into too much detail, I will just say that I think double checking one's work is always a good idea, especially before submitting any changes to a customer's bank account on their behalf. Tip: attention to detail coupled with good customer service will go a long way and might resonate with your consumers... not with me, but maybe the next person.
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December 2021 by Lyda Ramirez
I will fill complainManager!!! Really so rude this guy Mathew Hilderliter he thinks is a teacher with kind of bad attitudeI have been banking my business and personal for almost 2 Y today I wanted take money out from my CD I have been doing before maybe he doesn’t know how to do itBut the attitude was very impoliteI decided close my account because of HIS bad attention!!!Miss NY customer service Bank AmericaTerrible this guyI will do direct complain to Bank America!!
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August 2021 by Jack4nd1
I spoke to a very rude banker over the phone. I was asking simple questions trying to understand one of their policies and he HUNG UP ON ME mid conversation.Don’t bother with this location. If they can be this petty and unprofessional over the phone when I was asking questions, who knows how much worse they’ll behave concerning more serious banking matters.Stay away.
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June 2021 by RAB YAH
I’ve been experiencing bad services from the managers of this location, not the tellers !!!Every time I am trying to get some informations they are either rude or not helping at all !!
