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December 2024 by Debbie Stelmach
always knowledgeable and friendly.
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July 2023 by Tim
Completely unorganized and no accountability.The escrow department mailed the annual premium to the wrong company and as a result the insurance was canceled on my property. I was forced to switch providers and pay a higher premium due to a break in coverage. The most outrageous part is that USB did not attempt to get the refund but instead increased my monthly payment to cover the second premium.
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April 2023 by Jamie Diaz
Just got approved! Very helpful, efficient and transparent. My parents have always used Union and as an adult, I did too!
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March 2023 by Jamie Diaz-Smith
Just got approved! Very helpful, efficient and transparent. My parents have always used Union and as an adult, I did too!
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October 2021 by Randy Reading
I highly recommend you contact Zach Steinmetz for your banking needs. Zach will get you set up with checking and savings products that earn some of the best rates around !
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September 2021 by Covey Wise
Ask for Zach Steinmetz!
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April 2021 by Addie Wlahofsky
Customer service is lacking, or rather non existent. There is no one to reach to when there are issues (like USB not paying your homeowners insurance in escrow). It takes way too long for anyone to respond to emails.
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December 2020 by Chris B
In the 2 years we've had a mortgage, I think have received..7 or 8 different booklets for changes to our payments, from random mistakes they have made. The last one we just got jumped $200+ with no one able to explain or correct how this happened. Save your time and go somewhere else.UPDATE: After Refinancing and going with a different company, we found out that they havent been paying our taxes and thats why our amount kept changing. They are based in Ohio so I guess they still dont understand how PA local taxes work.And long with not paying our taxes from escrow. They just reported to the credit bureau that we're more then 30 days late on our mortgage...that we no longer have with the company LOLAgain bank workers have always been nice and great, but no communication within the company, and escrow department is a joke
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October 2020 by Chris Bukoskey
In the 2 years we've had a mortgage, I think have received..7 or 8 different booklets for changes to our payments, from random mistakes they have made. The last one we just got jumped $200+ with no one able to explain or correct how this happened. Save your time and go somewhere else.
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June 2020 by Zachary Zern
USB staff is very helpful
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May 2020 by jsross8643
Great service and experience while refinancing my home. They made the process very simple and were extremely friendly and supportive throughout the process. I would definitely recommend them!
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April 2020 by Jay
I would recommend Union Savings Bank to anyone. I was a first time home buyer that had no understanding of how the purchasing process worked. They walked me through the process step by step, not just telling me what was going on but explaining it as well. My purchase took place during at the beginning of the Covid-19 pandemic. I'm sure this had to be one of the most uncertain times when purchasing a house in a long time. We had many obstacles; some self inflicted, others I was a victim of circumstances. Regardless of the issue Gary and his team went above and beyond everytime. I would tell my parents, my children, my closest friends, if you want to purchase a home, hands down go with Union Savings Bank.
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July 2019 by Sarah Mantella
Zach is super knowledgeable, helpful, and efficient! I’ve (as well as numerous family members) had a really great experience!
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October 2018 by Tyler Machovina
Luke and Justin were great to deal with. We had some unusual issues as we were buying a family home and had to change the closing date and location several times. Luke was able to offer several suggestions that ended up saving us thousands at closing. Easy to work with and everyone in the office was helpful.
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March 2018 by Clayton Cova
Applied for a mortgage, and was told they could get me a conventional loan. Thought the intrest rate was too high. Was told “we'll you can still rent†then they were not able to underwrite my loan, but offered me a more expensive fha loan. went somewhere else and got the conventional loan no problem. Very rude when I asked questions, always wanting to know where I got my information like I was stupid. Would NEVER recommend to anyone
