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March 2022 by Rindy Martin
I walk into this bank which was open bc I was directed by customer service. I needed to close my account due to fraud and open up another one by my house need oil both tellers where saying that I had to come back the next day bc they where gonna be late getting home. I was so passed! How you who depend on customers to have a job to be able to go how 2 going to not render service when you still on the clock! Worst customer service ever!
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January 2021 by Eric T
Stay away from BB&T! They keep changing their name because they have such a bad reputation. Worst bank I’ve ever experienced. Horrible customer service. Held my deposits for days at a time, then charged me overdrafts for charges that were made after the deposits. Makes no sense and is predatory. Was on the phone for over three hours and everyone I talked to either didn’t know anything or couldn’t do anything about it. They charged me three back to back overdrafts when my account shouldn’t even have been negative.
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January 2020 by Panhead Kicker
Horrible bank. nothing nice to say
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October 2018 by Chris Young
Staff are courteous. The hours of operation could be better ie: closed at 5pm weekdays, most people work till 5p not convenient. The corp changes proceedures and requirements regularly, this causes confusion to customers and slows transactions.
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August 2016 by Annie Duncan
After years I being unhappy with Susquehanna, then BB&T, I finally switched to Halifax Bank (called Riverview now) and am so happy I did!! I recommend banking at Halifax, and recommend staying away from BB&T.
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March 2016 by Toby Hoffman
I was a little hesitant when Susquehanna Bank switched to BB&T but everything was a smooth transition. Very friendly staff and and banking with them has been a pleasant experience. Only complaint so far is they aren't on Android pay or Samsung pay yet.
