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December 2023 by Kelly Davis
They updated their hours incorrectly. They are not open til 2pm on Saturday.
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November 2023 by Susan B
I love the service and the help I received when I needed to figure out how to raise my credit score.I always thought saving for purchases was better than credit cards. Unfortunately we must have a credit card to increase that score. I use it and pay the balance each week. It raised my score 203 points in a very short time!Now if I need a loan for something in an emergency such as when my heating/ AC and hot water tank needed replaced, I was able to get the loan at a reasonable rate.Thank you Members First!
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December 2022 by Edward Bowers
Came into Members 1st FCU this morning and talked to Brittany about a debt consolidation loan. Later in the morning I was called by a loan officer, as Member of this Credit union I will not tolerate being insulted, slapped in the face and have my integrity and ability questioned to whether or not I can pay back the loan you don't do that this needs to be resolved.
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December 2022 by Aysha Barner
Always super kind and courteous. My time in is always quick!
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September 2022 by Savanna Collins
Brittany is one of the sweetest workers there! I’ve been with MF for about 6 years and Brittany helped me whenever I had issues/ questions. MF is truly one of the best banks I’ve been with.
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September 2022 by Liam Lappley
Hundreds of dollars was stolen from my account and this bank told me they could do nothing. Account closed will never bank with members first again. Goodbye
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August 2022 by Amy C.
After 13+ years and three separate but equally frustrating issues with Member's 1st, I am DEEPLY regretting our time with y'all. I have spent no less than 14 HOURS trying to resolve what appear to be some VERY SIMPLE issues. And instead of someone taking ANY accountability and following up with me when they say they will, I am forced into a vicious cycle of starting over at the Customer Service level, having to explain some very complicated scenarios over and over and over again, only to have things escalate as far as the next supervisor who "notifies the e-commerce or IT department" and will "get back with me in 24-48 hours." This has been going on for a solid two YEARS. And, has the ability to effect both our finances and our credit. When I ask, in the moment, to just please transfer me to someone in IT, I've been flat out refuse, despite the fact that one of the issues has been ongoing for more than two years and our records should indicate the HOURS I've spent trying to rectify a situation that Members 1st doesn't seem to give a hootenanny about. I literally sat in one of your branches with Niki Zink, for THREE HOURS last month, trying to get things resolved. And left there with the same "waiting to hear back from our e-commerce/IT department," and "I'll call you in the next day or two." AND NEVER HEARD BACK FROM HER. I called the number on "Niki's" business card, two days ago. When the automated system asked if I had an extension for the person I wanted reach I said yes. Then, the automated system asks me for the name of the person I want to reach. Me, "Niki Zink." System: We have three people your search could match. Are you looking for ____________.Me: NoSystem: Are you looking for _____________. Me: No. System: Are you looking for _____________. Me (screaming in my head: I HAVE AN EXTENSION!!!)Me to the system: No System: TRANSFERS ME BACK TO THE SAME CUSTOMER SERVICE DEPARTMENT WHO CANNOT HELP ME. I'm now forced YET AGAIN, to explain the EXTREMELY CONVOLUTED situations to a CS rep who PREDICTABLY CANNOT HELP. Who then transfers me to a Supervisor, who I AGAIN HAVE TO EXPLAIN A VERY CONVOLUTED scenario to, WHO ALSO CANNOT HELP ME. Who then tries to find "Niki Zink" in your system AND CAN'T because she is in their system as NICOLE. But her business card says Niki. But, I mean, WHY BOTHER PUTTING THINGS ON A BUSINESS CARD - like the name your company uses to locate you, OR YOUR EXTENSION when your automated systems ask if you have an extension AND THEN NEVER GIVE YOU THE OPTION TO INPUT SAID EXTENSION?You people are utterly ridiculous. So now, the Supervisor "finds" Niki, but not really, because she is gone for the day. But sends a messsge to the Branch Manager, Jimmy. Who is supposed to be free after 1PM. Jimmy calls and leaves me a message at 4:54PM saying that he will talk to Niki tomorrow (yesterday) and will find out where she's at with my inquiries, and one of them will get back to me. News flash: I know EXACTLY where Niki is (or isn't) with my inquiries. I heard nothing from Jimmy or Niki yesterday. I received a phone call this morning from Niki, clearly needing a refresher on the issues at hand. And guess what? She is "still waiting to hear from the e-commerce/IT department, from our conversation 3+ WEEKS ago! Shocker, I know. Two best parts: 1. One of the major issues that has caused such a TREMENDOUS problem is that Member's 1st ILLEGALLY granted me access, on my e-commerce login, to a Visa Card THAT DID NOT BELONG TO ME. AND, AFTER DISCOVERING THE PROBLEM, THEY NEVER REMOVED THAT ACCESS. FOR TWO YEARS. It wasn't until the Visa Account was closed that my access to it was also removed. Niki told me on the phone today, that it is a glitch in their system they are aware of. Um. WHAT? So, you're aware that the glitch exists - and have been for TWO YEARS. But, your customers' confidentiality and privacy just isn't too high on your priority li
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July 2022 by Terry Neubaum
As a senior citizen there used to be one close to my house then they closed it up. My opinion all they care about is people that have money
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May 2022 by Andy J
You get billed for two months if you're just 1 day late on an auto loan. I set up auto pay and for some reason I was being billed twice a month. If you schedule a payment it won't transfer for 5 days forcing you to be late on your payment. Why can't I just do same day transfer?
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May 2022 by Andy
You get billed for two months if you're just 1 day late on an auto loan. I set up auto pay and for some reason I was being billed twice a month. If you schedule a payment it won't transfer for 5 days forcing you to be late on your payment. Why can't I just do same day transfer?
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June 2021 by Michael Marks
Extremely friendly staff, excellent rates definitely glad I switch my banking to here
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March 2020 by Grant Hagenberger
Most convenient feature of this credit union is that it's only down the street from PA Central Credit Union- so when Members 1st ATM is broken (as it seems to always be) you can just drive down the road to a serviced working one!
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February 2020 by Jalell Kressler
Showed up at 8:45 on a Tuesday and it said the drive through was open. Had to wait till 9. Still a good bank but need to fix their hours.
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July 2017 by Joyce Wambui
The customer service is great.
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July 2017 by Denise Girts
Great financial institution!
