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August 2023 by Mylah O’Hanlon
I came here to get my passport renewed and the lady that was helping me was overly rude. She made multiple backhanded comments and every time I had a question she responded with attitude and a snarky reply. Get better staff.
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July 2023 by Lolas Marie
THE MOST IGNORANT STAFF EVER! I called to report a package missing out of the 5 i got. They took my tracking number took 10 minutes and looked it up. She asked me the color of my house. I tell her Blue. She looks at the picture the driver took and she says the house she left it at was brown!! So she calls the driver and gets back on the phone with me and says she left it at my house. I said no she did not you even said the color of the house was wrong and this happens A LOT. She said “ya she says you call a lot” i said excuse me?!? I HAVE NEVER CALLED!!! And is it not their job to deliver right and take calls??? This lady was so ignorant and rude. I will be filing a complaint!!!
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July 2023 by TM Rain
THE MOST IGNORANT STAFF EVER! I called to report a package missing out of the 5 i got. They took my tracking number took 10 minutes and looked it up. She asked me the color of my house. I tell her Blue. She looks at the picture the driver took and she says the house she left it at was brown!! So she calls the driver and gets back on the phone with me and says she left it at my house. I said no she did not you even said the color of the house was wrong and this happens A LOT. She said “ya she says you call a lot” i said excuse me?!? I HAVE NEVER CALLED!!! And is it not their job to deliver right and take calls??? This lady was so ignorant and rude. I will be filing a complaint!!!
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June 2023 by dresten van
They have consistently delivered my packages "down the road" every single time I order something. I have pirvate mail and personal information getting handed over to strangers because these guys cant do their jobs.
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May 2023 by Ashley
If I have no incoming mail, they will not take my outgoing mail. Constantly receiving neighbors mail and my mail goes missing all the time.
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March 2023 by C Kaperak
why do they handle packages if they are too big? we got a note from the mail carrier saying the package was too big for the mailbox. I thought the carrier was supposed to get out of the truck and put it on your doorstep. Or is that how it USED to be. Other times I have seen peoples packages placed on top of the row of mailboxes in the wind and rain. USPS is not what it once was. Get some carriers who actually want to do their job, not half of it.
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September 2022 by mario hurtado
I Filed a complaint on Supervisor Colin at the Latrobe Post office. They won’t deliver my mail to my home because I have a new home on a new street. Colin could not provide any regulation or policy on why they won’t drive on my street. The mail courier can drive down my neighbors street but not mine?
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April 2022 by marioh8719
I Filed a complaint on Supervisor Colin at the Latrobe Post office. They won’t deliver my mail to my home because I have a new home on a new street. Colin could not provide any regulation or policy on why they won’t drive on my street. The mail courier can drive down my neighbors street but not mine?
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May 2021 by Basil Fawlty
Chantel said I’m so Pleasant I made Her day, But She was so kind, absolutely Fabulous and made Mine (by the way, Best Highlights and Low-lights ever girl!) ....Super Friendly Postal Employee made this out of Towners trip into The City of Latrobe Wonderful, Left Feeling Happy, Speedy Service, I wish every postal employee was as wonderful and kind as this, I Hope you promote this kindhearted Customer service persons career to the highest levels, she deserves it!
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August 2020 by JAG
Awful..they could not access an empty driveway!! What is so difficult about that?Is there anyone there who is smart enoughto be responsible? What a shame.
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July 2020 by Debbie Donnelly
Always had friendly service. Usually the lady. I can't remember her name?
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June 2020 by Lynn Reform
No shortage of laziness here! Been made aware of no mail pick up several times and still fail to do so. Bunch of liberals must work here,
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March 2020 by Michelle Klim
Worst customer service. EXTREMELY RUDE! Third time in 2 months that a package wasn’t delivered on the day it was out for delivery supposedly because my porch was inaccessible. Well that was a lie all 3 times as I live on street with street access to my porch/driveway. Also there’s an empty parking lot directly across the street to park in & could easily walk it over. When I called the supervisor said it was a 2oz package & prob got lost in the truck & when was found he scanned it & there’s only so many codes/reasons they can put in. Sorry if I don’t feel that’s acceptable. She actually hung up on me when I suggested they should deliver my package today. When I called back they tried to not answer the phone so I called back. Then they picked up & hung up on me. Or answered & when I asked what the supervisor name was hung up again. So Chantel, Jamie,( or Amy) Mercedes, and Sarah apparently like to play games when the customer calls.
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March 2020 by Matt Z
Sometimes the Latrobe post office just doesn’t deliver when people are home and say no one was home, or driveway blocked when the house is right at the street and the driveway isn’t blocked. They just decide to not deliver packages some days.
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February 2020 by Rebecca Hamilton
I had an issue with a package delivery and went to the Latrobe Post Office to ask for help in solving it. Postal worker Janet was unpleasant to me and became rude and curt when I asked questions cause I didn't quite understand. I just wanted some assistance and don't know why I was met with such rudeness. I rarely use this P.O. cause Loyalhanna is closer but I hope customer service is nicer next time.