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November 2023 by Lisa Higgins
Carl was knowledgeable and efficient. We completed the paperwork and picked up 2 new phones in less than 30 minutes.
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August 2023 by Lauren Rolek
Came in to get a new charger and received excellent service. The staff were very kind, friendly, and helpful! Would highly recommend going to this store.
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July 2023 by Nathan Osborne
Been going to this store off and on for the past 10 years. Have always had great service until my last visit. Went to activate a new line for a temporary visit. Not only was I given wrong information from the sales associate, but later received letters in the mail informing me of the new addition of a Protect Advantage Plan, which we certainly did not ask for. I assume the employees of this store get some sort of compensation in the form of commissions. I understand the benefit of motivating employees, but this was obviously fraud on their part. They added Protect Advantage plan for 5 phone lines, when we only have 3 lines active on the account. Luckily AT&T compensated me for this obvious scam on part of this employee, but still it was a frustrating experience. Next time I will be sure to get the name and ID number of the person attending me to avoid any further incidents such as this. Hopefully ownership of this AT&T dealer looks into this.
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April 2023 by Jenna Dreger
Came in with wanting to upgrade my device employees were very helpful and helped me upgrade. Will definitely be returning.
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March 2023 by Danielle Robinson
I have been to a lot of AT&T stores, this I can say has the best customer service. Keep up the good work.
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December 2022 by Pravat Mishra
I am still unsure of these bricks and motor shops. With any issues I ever had, I was recommended dialing 611. The only thing they do is, delivering a sim. ATT can replace these shops with a Vending machine to ease customer experience
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November 2022 by A Mc
I’ve been in twice this year to replace a cracked screen protector. They were so kind and efficient both times. It was such a pleasant experience that I’m writing a review, which I rarely do.
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November 2022 by Tony Yates
I should say, my experience stopped at the front door. I am helping my sister with problems on her AT&T phone and roll up to the store across the street. Google says it's open until 8pm. I arrive at 6:05pm, and am greeted by a hand written sign that says "on break back at 7"I'm all about staff having breaks, work life balance, etc. But an hour long break ending an hour before you close is... not cool? If you need to eat dinner, smoke a cigarette, make a phone call, okay, but set aside a smaller time frame to do so with just an hour to two hours left until the store closed. You could have had a sale from me, and confidence in the brand.
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November 2022 by Vincent DiNardo
My experience from the moment walked into the Granite Run mall AT@T was outstanding multiple reps in the store helped me and my wife with our questions whick alliwed us to find the best way for me to get the best deal Which allowed me to make a final choice and I bought the phone most suited for Me, thank you staff
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July 2022 by JBJ
Manager was very knowledgable, sharp. Showed great support for the customer service technicians when needed, technicians were very helpful as well. Good team.
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July 2022 by Tom Walsh
Very helpful associates not too busy. Clean is a plus
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April 2022 by JBookerJ
Manager was very knowledgable, sharp. Showed great support for the customer service technicians when needed, technicians were very helpful as well. Good team.
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April 2022 by Blaze Fast
Manager was very knowledgable, sharp. Showed great support for the customer service technicians when needed, technicians were very helpful as well. Good team.
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March 2022 by Loretta Roberts
Shania, manager was very nice and knowledgeable. Would definitely recommend
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November 2021 by Vanessa Garcia
Love this store! I refuse to shop anywhere else! Thank you!
