October 2021 by angela marra
Our business has been coming here for many years to buy produce, flowers, and pumpkins to sell to our customers. We spend thousands of dollars at this auction every year. We've always been satisfied with their products, the growers, and their customer service. About a month ago, we went to the auction and bought mums, pumpkins, and plenty of other fall decorations. Long story short, we were missing 6 of the mums that we had already paid for. When we went to tell the office that we were missing our flowers, they laughed it off, and offered no assistance in trying to find out where they had gone. The next time we went to buy, the same thing happened. This time, we were missing 12 mums. The office had explained to us that someone "accidentally" mixed up our buyer numbers. The office manager told us that if we wanted to get our mums, we had to drive 1.5 hours away to pick them up from the person that took them. They did not make him come back to give us what we paid for. We ended up having to pay for mums that we never received, for the second time. Today, we went to buy more mums. We went to the office to pay for what we bought, and were immediately accused of stealing 2 mums from another buyer, who bought a row of flowers next to the ones we bought. I told the manger multiple times that we did not take any flowers that were not ours. She went to the extent of making us show her our vehicle to prove we did not steal the flowers. When we had mums missing, no one bothered to help us. This auction has a MAJOR theft problem. There are no security cameras. Buyers are aware of this and take advantage. Many people we have spoken to have had the same issue with theft. We will not do business with this auction any longer.