-
May 2024 by Leslie Cerf
Dog snacks and pet accessories go to store in Chestnut Hill!
-
March 2024 by Adero Miwo
The Bon AppeptiteThis review is for the manager Demetrius Hogue of the Bone Appeptite 8517 Germantown Ave Philadelphia, PA 19118. I left my dog to get groomed on a Friday with groomer and Demetrius Hogue the manager.Ran a few errands and deposited a check unfortunately TD bank on Germantown Ave closed early that day as a result i was unable to pull funds as they were all on hold until the next day. When i went to retrieve my pure bred $3500 German shepherd i explained to Demetrius the bank was closed but i could leave my card on file to charge the $125. I also left the groomer a $20 tip.Demetrius Hogue did not agree to this and instead stated he would have to keep my dog overnight. I thought that was strange as the store doesn’t board dogs but i acquiesced bc i thought the manager who lied and said he was the owner was a relatively sane person. I also thought it strange that he was being highly anxious about $125 after me offering to leave my id and cc on file and i live in the neighborhood and my child also goes to school in the neighborhood. Im literally near the store daily either at weavers way or a coffee shop.When i returned the next morning when they opened at 9 am a different worker was there and was not informed about anything.2. Demetrius Hogue did not leave the staff any information rather they had to call him and he informed the staff worker that he put my dog in a shelter with ACCT Philly.3. Demetrius Hogue did not contact me to let me know he did this despite the store having my information on file as he called me when my dog was finished with her grooming appointment.4. I contacted police and reported theft bc Demetrius did not have the right or legal authority to place my chipped dog with ACCTPhilly5. I contacted 911 for a stolen dog and pressed charges against Demetrius Hogue and placed an ad in the chestnut hill local for him to be terminated from the store as his behavior was not pro dog.6. Demetrius Hogue traumatized a dog that is chipped cared for attends daycare and loved for $125 that the customer provided even AFTER learning her dog was given to a shelter.7. I’m local to the neighborhood so there was no reason to keep and essentially abuse my dog he’s dangerous and shouldn’t be allowed in a pet store or near anyone’s furry family member.8. For the above stated reasons i will not support nor do i recommend the community support this establishment while Demetrius Hogue is still employed as he does not understand what pets mean to family members and he should not be around people’s pets as he’s abusive. He needs to be terminated asap.
-
February 2024 by Adero M.
This review is for the manager Demetrius Hogue of the Bone Appeptite. I left my dog to get groomed on a Friday with groomer and Demetrius Hogue the manager. Tall brown skin black male with twisted/locced colored hair Ran a few errands and deposited a check unfortunately TD bank on Germantown Ave closed early that day as a result i was unable to pull funds as they were all on hold until the next day. When i went to retrieve my pure bred $3500 German shepherd i explained to Demetrius the bank was closed but i could leave my card on file to charge the $125. I also left the groomer a $20 tip. Demetrius Hogue did not agree to this and instead stated he would have to keep my dog overnight. I thought that was strange as the store doesn't board dogs but i acquiesced bc i thought the manager who lied and said he was the owner was a relatively sane person. I also thought it strange that he was being highly anxious about $125 after me offering to leave my id and cc on file and i live in the neighborhood and my child also goes to school in the neighborhood. Im literally near the store daily either at weavers way or a coffee shop. When i returned the next morning when they opened at 9 am a different worker was there and was not informed about anything. 2. Demetrius Hogue did not leave the staff any information rather they had to call him and he informed the staff worker that he put my dog in a shelter with ACCT Philly. 3. Demetrius Hogue did not contact me to let me know he did this despite the store having my information on file as he called me when my dog was finished with her grooming appointment. 4. I contacted police and reported theft bc Demetrius did not have the right or legal authority to place my chipped dog with ACCTPhilly 5. I contacted 911 for a stolen dog and pressed charges against Demetrius Hogue and placed an ad in the chestnut hill local for him to be terminated from the store as his behavior was not pro dog. 6. Demetrius Hogue traumatized a dog that is chipped cared for attends daycare and loved for $125 that the customer provided even AFTER learning her dog was given to a shelter. 7. I'm local to the neighborhood so there was no reason to keep and essentially abuse my dog he's dangerous and shouldn't be allowed in a pet store or near anyone's furry family member. 8. For the above stated reasons i will not support nor do i recommend the community support this establishment while Demetrius Hogue is still employed as he does not understand what pets mean to family members and he should not be around people's pets as he's abusive. He needs to be terminated asap.
-
December 2023 by AJ D.
They don't answer their phone, or return messages, or emails so the only way to make an appointment is to go in in person. Seems like this used to be a solid place but has faltered under new management. Shame.
-
October 2023 by Julie L.
This used to be a good spot for grooming, but seems to be under new ownership and service has been spotty at best. Three appointments in a row were cancelled due to their scheduling errors and other (less avoidable) issues, and the manager's attitude seems to be "the customer is always wrong." The groomers are good and kind, but I can't bring myself to go back after recent experiences there.
-
September 2023 by LaSandra T.
Recently dined at Bone Appetite in Lexington--truly delightful! The soothing ambiance is perfect for dates or girls' night. The food was delicious, and the attentive service made our evening special. Highly recommend visiting!
-
September 2023 by Dee Neal
I've been taking my dog here for 5 years - since it's under new owners the service is HORRIBLE! I was charged 96.00 including tip before it was 75.00 and they didn't cut my dog's nails - I was told that would be 18.00 extra - also it usually took 2 hours and now I had to wait 4 hours - because I told the owner I was unhappy with the wait time - he proceeded to go on a 15 minute rant - told me that he runs an upscale business and that he will no longer groom my dog - no problem -I will be taking my dog somewhere else!
-
June 2022 by Sharon E. Ransom
Visiting from out of state during the pandemic this was one of the few businesses that was open for grooming. Located in quaint Chestnut Hill. Staff are kind, helpful and were quick in their service for my dog.
-
June 2022 by Carol Durant
Took my baby for grooming. Very happy with the grooming done. Ladies at the front were very pleasant.
-
June 2022 by MIKE C
All kinds of treats, accessories, nice people!
-
April 2022 by James Nichols (blkbam)
Really nice store and the staff is very helpful. Not a huge selection of things but if you're going there for a specific thing it's good.
-
March 2022 by Samantha Green
I LOVE Bone Appetite! I ONLY gave them 4 out of 5 stars BECAUSE I am a proud doting MEOWMMY and this adorable little Pet Parent Boutique caters MORE to DogMas &DogDas, ??? But I ain't mad, lol. This store usually has a wonderful varied inventory offering seasonal clothes, bedding, gifts, toys, food, first aid supplies, toiletries, flea & tick prevention items and MORE. I think they offer some doggie salon services in the back too. The store is ALWAYS neat and clean! I've been patronizing them FOREVER. ? The cashiers and attendants are often quite friendly and helpful if you have questions. Plus, their prices are fair and reasonable. I LOVE being able to shop local and have a special shop to go to for my furbaby's needs. ????
-
August 2021 by mark cat
Lovable place / lovable staff!! Great treats!!
-
July 2021 by April Caldwell
I Love the care and service.The Staff is amazing. ❤️
-
February 2021 by Ellen J.
Great baths for my two large dogs! Easy to schedule even over the holidays. We've been back
