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October 2025 by Patrick Black
No hassle, always patient especially if I was late on a payment. Facility and grounds always felt secure leaving me the comfort of leaving my belongings there without any concern. Easy checking in and also checking out.
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October 2025 by Nicole Bozza
Very clean units customer service was outstanding
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October 2025 by Benita Solomon
Everyone at Storage Sense made our experience easy. From making sure that we understood what kind of truck would fit into the storage facility so we would be prepared ahead of time to helping with any questions we had. Check out was also very easy. I have never used a storage facility before - and if needed I would definitely come back to Storage Sense.
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September 2025 by Dennis Abdul-Jihad
I paid my storage bill by auto-payment. When my credit card was used, the staff at Storage Sense were kind and helpful until I resolved the issue.
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September 2025 by Monica Bainum
Pottstown Pike location
Icon was wonderful
Great customer service
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August 2025 by Tammi LoGrasso
Easy and super helpful when I literally needed a storage unit the day my son was coming home from college in May - they quickly got him a unit the same day. When he went back a few weeks ago the process to empty it was just as easy. He definitely will be using this location in May when school ends again!
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August 2024 by Carlos Lopez
Very easy process for reserving online and getting set up. Friendly staff around during operating hours ready to help and answer questions. Clean ready to move in units! Excellent online specials make getting started affordable
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August 2024 by Amy Fazler
Would use again...very clean and secure..nice staff people
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July 2024 by Alynn Reed
Constantly increasing prices without notification. New ownership does not care about their customers belongings. They have been rat infested, bug infested climate controlled units have had damage, but nothing is done to compensate customers. They say they don't have rodents but their property is lined with rat traps every 3 feet. They say they spray for bugs, but our unit has been spider infested, moths have eaten at our property, insects throughout our storage boxes. It's absolutely horrid. We will be searching for new storage options.
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July 2024 by Lin
We've been here for 5 years, and prices keep going up. Under new ownership and upped the price again without notifying us. Refused any leniency or discussion of the cost stating they sent an email. When we were in to complain about it, there was another customer complaining about the same thing. They also told them they sent an email, but the customer never got one either.
They have lost our business. When we inquired about our deposit, we were informed there was no record of one. Don't go here. Shady, underhanded, sneaking, and price gouging.
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July 2024 by Toria Good
Weird office hours but when we ment up they were great and every helpful
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June 2024 by B
I had to move items in a hurry and Storage Sense made it super easy to get one more thing off of my to-do list. The Storage Sense agent was super sweet and prioritized me to get my items moved into a unit when I had trouble accessing the companies lock on the unit.
I have never rented a storage unit and was unsure of what to expect, but this experience was quick, affordable and I received great customer care.
As of now, I'm very happy with my decision of using this company to store items while I'm in between properties. I would recommend them and it's nice that they span cities.
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May 2024 by Lauryn Longacre
East to get in and out of. However, I was told they sprayed for bugs and that my mattress would be fine in the unit. My mattress, and a lot of other items, are infested with spiders and wood eating insects. It's pretty clear they don't spray or do any sort of insect control. I'd have no issue if they were up front about it. Now I have to get a new mattress.
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May 2024 by Misty Raffer
I was completely satisfied they were all very helpful and kind and if i were to ever rent a storage unit again this is where i would rent i also took cards w me to give to anybody else i know in need of a storage rental
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May 2024 by Rick Perfect
Helpful personnel
