-
July 2025 by Mullerzilla
where is my halloween drop
-
June 2025 by S\u0026L Extreme Cleaning Co.
I love home depot. They have all of my favorite brands and products.
-
June 2025 by Iggy M
Major home improvement store closed due to a limited power.
-
June 2025 by William J Higgins
Extremely disappointed in Home Depot. This experience includes three different locations. I purchased a brand new $3000 Murray Cruz Zero Point mower that was delivered to my house and the mower arrived with no key, no battery, no manual, and was old peeling, and rusted. It was delivered from the Willow Grove, Pennsylvania location, and it was clearly their outdoor floor model with all of the labels peeling off whoever thought that was a good one to send needs glasses. After finally speaking to three different customer service representatives over the phone they’re only solution for me. Was to attempt to take the mower back to Home Depot, Return it, and pay for a new one. I was unable to physically tow the assembled mower on a shipping pallet back to Home Depot in my midsize SUV. I called back to arrange for it to be picked up and told them in the meantime, I’m going to a store in person to rep purchase a new one because they couldn’t exchange it. After I purchased the new mower, the store manager offered me a discount of $250 for the inconvenience of this whole thing which was kind of him. So now I had two $3000 mowers on my Home Depot credit card account. The mower was picked up the same day. The new one was dropped off, which was great. It was the only thing that was great. I got the return completed email but still no refund three weeks later and I still was not given the 250 credit of the new mower. I even called the store to follow up about the $250 credit and the manager remembered me and said he would apply it right away. Yet three weeks later still no refund still no credit and the Home Depot credit card company told me I have to contact Home Depot. I to the Home Depot store in person, wait 30 minutes for a store manager or the equivalent to show up to help me. Yes, that’s correct. It took that man 30 minutes from being paged to show up at the helpdesk. He finally arrived, I gave him a brief explanation, and he looks at both of my orders and informed me that the refund while being initiated was never processed, he said, for some reason, the refund was pending at a store that I never even went to or involved in this purchase. He was thankfully able to initiate the refund finally after three weeks through his register, which I’m still waiting to see reflected in my credit card. He also applied the $250 credit that the first manager told me he was applying twice now. Both these managers were kind but this whole system is extremely incompetent. Every facet of this order from start to finish has been the most annoying retail shopping experience I’ve ever had in my life. Once all of this is reflected on my credit card account I plan to pay it off immediately forgetting the 24 month interest free for the sake of closing this Home Depot credit card account because of how absolutely ridiculous this whole thing has been. There is zero communication between Home Depot stores, warehouses, and even managers and employees. Every person I spoke to should’ve had records of everything I talked about online yet I still had to re-explain this situation every time I talk to someone new. The store manager’s Brian, and Thomas at the Oxford Valley, Pennsylvania store were both kind and helpful, as was the associate Fran, who rang me up for the second purchase of the mower. But kindness aside, no one offered me the solution of bringing a replacement mower and picking up the old one without me having to pay, again for a new mower. If I was offered the ability of an exchange without having to re-purchase it, this whole scenario wouldn’t exist..
I have spent probably over $50,000 at Home Depot remodeling my home from 2021 to 2025. I honestly don’t ever plan to buy any major appliance, or any big ticket item ever again from Home Depot.
-
August 2024 by Daniel Lang
I ordered a custom door through this location which cost nearly $5,000. The order was delayed numerous times. Instead of calling me to let me know I had to contact the store and fight through automated systems over and over to get an answer. Finally, one day I called and the door was there (they didn't call me to say it arrived). I sent my contractor over and when he arrived he instantly knew the order was wrong. They just shipped a couple loose doors and the side lights and frame were missing. They wasted half a day of my contractors time which I am paying for. Since then I still have to call every day to check in, they never call me with updates. They still don't know where my order is and have no projected date for delivery. My contractor will now move onto other jobs. This has gone on for months. Terrible customer service. Go to Lowe's instead!
-
July 2024 by Katherine Tohanczyn
Ron was amazing down in rentals he truly helped get thru everything we needed!
-
July 2024 by phil
changing to 1 star as my dad bought a mower here and they sold it so someone else. management is supposed to be finding my father one but just stopped calling him. will change once my father receives riding mower at promised price.
-
July 2024 by Camara Wilson
It is a quality home improvement store.
-
July 2024 by Chickym
As other reviewers have shared, this stores management clearly does not train their customer service staff well. Both my husband and I have gone several times these past few months, and we are always met with miserable faces, minimal conversation and very unhappy employees. It's not a good look for the chain.
-
July 2024 by Michael Hegele
Giving 1 star to rental department because went to rent a pickup truck he said there was none left and instead of helping me find out where one was located he sent me on my way. Spend tons of money here as a contractor that kind of customer service is unacceptable. This happen at 745am .
-
July 2024 by Shawn Parks
Credit card rate at 29.99 percent after record high lumber costs
Recipes for a disaster.
-
July 2024 by Kitchen Search
I shop here pretty often, clean store, usually plenty of things in stock that I needed
-
June 2024 by Drbladerunner
Employees are friendly & knowledgeable. Shout-out to the Self Checkout Attendent. She was extremely helpful ?
-
June 2024 by Doggy Treat
Real nice looking store, great atmosphere
-
June 2024 by Paw Daniel
Home Depot is soo much better than Lowe’s… everyone is more helpful and knowledgeable.
