July 2023 by Alison MacLeod
Lino and Dave were very professional and helpful. They got me a first responder discount and also a good amt back on my old phone to make my monthly rate very good. I was very pleased with their customer service
July 2023 by Austin Price
I never leave Google reviews, but had to do this one after what is one of the the worst customer experiences I’ve ever had.I came into the store with my wife to transfer our lines into a new account (from our parents accounts). The associates were somewhat helpful directing us on a process that involved calling AT&T customer support (they said they couldn’t do anything in the store until that happened). We had to wait until the next day to call since customer service lines were closed (it was a Sunday).The account holders on our current plans (our parents) had to call customer service first thing the next day, and they followed instructions exactly how they were described to us. They confirmed a transfer of billing responsibility had been noted on the account. We went back into the store to complete the transfer, and were told they didn’t have what they needed and gave us the same instructions as the day before.Sparing the details, the store associate was completely unhelpful in getting us through the process as my wife and I each sat on long (30+) calls with customer service and our parents (the account holders). I was able to get my line fully handled over the phone, but my wife was not. The whole time, our associate was not offering any help, not answering any of the questions directed our way by the customer service reps on the phone, and was often wandering away from us. After my wife ended a very frustrating call with customer service and trying to confirm everything was taken care of, the associate said something to the degree of “we’ll see if that works” implying we didn’t actually do part of the process. Even though he was standing there the whole time saying nothing.At the end of the day, the store made this process so much more difficult than if we had just done it over the phone. Terrible service all around. I walked in having no issues with AT&T and walked out literally googling the best phone carrier to switch to.Tip: if you are transferring a line to a new account, do not come into this store. They can’t and won’t do anything to make the process easier.
June 2023 by brian delfino
I went in to the store in august of last year to do a transfer of billing responsibility to get someone off my account. Management had a new rep handle this and messed it up creating a sub account that I didn’t have access to or know about. I’ve reached out to the store and corporate over ten times in the last year to get this resolved. I’m always told this is sent up the ladder to Tony their area manager to be fixed. Now I’m getting calls from debt collectors because of this mistake on ATTs part. I have records of management at their store admitting it was totally the fault of ATT. I went in with a simple request and after they messed it up I was patient and understanding. Now almost a year later it’s not resolved and I’m at risk of hurting my credit due to their mistake. I need someone to help me out with this before I escalate it in a major way. Thanks I’ve been more than reasonable with this joke of a situation.
May 2023 by Ashly Dennis
I have been here 3 times in the past year and a half to have them help me upgrade and replace broken phones. There is little to no wait for someone to help you. They are knowledgeable and easy to talk with. I have a hard time explaining what I want but they we patient and very helpful. I enjoy visiting the store even if a broken phone is bringing me in.
May 2023 by Heather Graber
Super nice staff, but the simple item I desperately needed (Apple Watch charger) was not stocked. Special trip made for no reason.
March 2023 by Tyler Hartsell
I walked in and was greeted by Ana. I wanted to see how much it would be to get a new iPhone. During that process she realized I wasn’t getting my correct first responder discount, so she corrected my discount on the spot and ended up saving me money as well as getting my new phone at a lesser amount than I originally thought. Also shout out to the managers that stepped in and supported Ana when needed. They clearly have a great team there, and I definitely won’t be going into any other att stores other than this location. Bravo!P.s To the other first responders and government employees, they have wonderful discounts and are ready and willing to hook y’all up!
March 2023 by caitlin brady
Ana & Curt helped me out so much today! They took their time and handled all of the issues I had setting up my phone for activation! They were great & patient and it would not have happened with out then!
March 2023 by Sherry Bryden Morgan
Cereta was awesome! So helpful and patient. Best experience we have had buying a phone.
February 2023 by Evans Bennett
I had originally attempted to process my phone upgrade online, but was given an error from the AT&T website. David G processed the upgrade professionally and quickly, I was impressed to be out the door with my new phone in ~10 minutes!
January 2023 by Betty Roberson
Your Rep. LINO was knowledgeable,patience & very helpful! He resolved all of our outstanding issues. I would recommend him to all your customers.
January 2023 by Laura Vail
Went to switch from Verizon to AT&T. 5 lines and 2 new phones. Worked with Crystal and her customer service skills, knowledge and patience are outstanding! This woman exudes customer service and AT&T is lucky to have her! Thank you Crystal so much!
December 2022 by Thomas Kamenicky
It was great. I had an unusual situation and Samantha and Stan were great. They were patient and gave us the best deal possible.
November 2022 by Reid Reynolds
Walked in expecting the process to be very laborious with issues and complications every step of the way - none to report here! Tyler greeted me as soon as I walked in, and within 10 minutes I was walking out with my iPhone working correctly again. He even went the extra mile and changed my caller ID I've been meaning to do.
November 2022 by Abe Saunders
The store rep I worked with, Ana W., was very helpful, knowledgeable and patient. She took time to answer questions and give helpful advice.
November 2022 by Brian Shields
Anna was not only a wealth of knowledge but, professional, courteous, kind, and helpful. By far the best experience I’ve ever had at AT&T or any where else for that matter.Thank you so much Anna.
