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August 2023 by Jessy Tallant
Truly terrible experience. Use literally any other moving company, because it couldn’t be worse than Budget. We dropped off at this location in Charleston. The location’s hours online do not reflect the Sunday hours on the door at its store. (9-11 online, 10-2 at the store). The location is inside the mall but there is no signage or communication otherwise from Budget as to how drop off works and where one should go to do it. Though it has nothing to do with this location, because it reflects on the low quality of service provided by budget, it should be mentioned that the Budget location we picked up from in Georgia notified us five hours before we were to pick up that the truck we reserved was in fact not available and that our only option was a smaller truck. The truck was also in poor shape and felt unsafe, but that is something I will express in more detail in my review of the location we picked up from. Horrible experience. DO NOT use this company.
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August 2023 by Gary Marshall
We are located inside the Mall at the South East Entrance by Planet Fitness. Please go inside, and our office is located on the left.
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July 2023 by Barbara Jordan
No problem until I returned the truck same day same location. 3 days later still no return of the remainder of deposit or email with receipt. Can't get a straight answer from them.
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June 2023 by Rachel M.
I booked a rental truck with this location before I saw the reviews and was a little nervous about the experience I might have but I had absolutely no issues getting my rental. The lady at the desk was nice and worked quickly. I can see why many people leave low ratings just for the fact the "reservation" is not actually guaranteed, but that is the fault of the company and it sets the service personnel up for failure. My main issue with this specific location is it difficult to find. It is located inside the Citadel Mall but there is no signage outside to tell you where to go, I just went in the closest entrance to where I saw a bunch of Budget trucks parked and found it that way. They could definitely make it easier to find. I was also concerned that there is no official review of the truck's condition once it is in your possession. Personnel did not review it with me and there is no online portal to post pictures of the condition you received it in, which is an unnecessary liability for the customer, they could blame damage you for damage you did not cause.
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June 2023 by Rachel Millan
I booked a rental truck with this location before I saw the reviews and was a little nervous about the experience I might have but I had absolutely no issues getting my rental. The lady at the desk was nice and worked quickly. I can see why many people leave low ratings just for the fact the "reservation" is not actually guaranteed, but that is the fault of the company and it sets the service personnel up for failure. My main issue with this specific location is it difficult to find. It is located inside the Citadel Mall but there is no signage outside to tell you where to go, I just went in the closest entrance to where I saw a bunch of Budget trucks parked and found it that way. They could definitely make it easier to find. I was also concerned that there is no official review of the truck's condition once it is in your possession. Personnel did not review it with me and there is no online portal to post pictures of the condition you received it in, which is an unnecessary liability for the customer, they could blame damage you for damage you did not cause.
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May 2023 by Dave B.
Budget Rental Location at Citadel Mall in Charleston SC charged me for an extra day!I rented a van on April 14 and returned the van two days later per the contract. The line for service was out the door when returning so the agent asked for rental returns so I gave her the keys and contract. Next thing I know they didn't record the return until the next day and charged me for nearly $200. I have attempted to have this changed but to no avail. Use another rental company as this is a very dishonest practice. At the very least have a photo or written proof of time and day of return.
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April 2023 by Todd M.
So where do I begin? Reserved a car weeks ahead. We get to the airport and the wait is an hour, ok we suck it up and go to get our car. When we get there the line is so long because the don't have enough cars to go around that are ready for rental. It's hot, people are mad since they already waited an hour. Mind you your are being charged if you bring it back late but this is ok. The attendant with the nose ring was just flat snotty and rude. Saying she's waiting too and she works there. Never ever again. I ask for an SUV and got a crappy Kia as well. Bad Bad Bad!
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October 2022 by Shonna M.
We were supposed to go to Charelston, SC for my husband's military reunion. I reserved car through the budget website several weeks prior to the event not knowing that a hurricane was going to form. I opted to pay for the reservation in advance to "save" a little money. Well, we were at our airport in Denver, CO when United Airlines informed us that all the flights were canceled due to hurricane Ian. Budget refused to refund our money. LET ME SAY ONE MORE TIME...IT WAS NOT OUR FAULT. Budget could care less about their customers. It's all about their money. I can promise you this...we will NEVER use or recommend Budget to anyone.
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August 2022 by Jacqueline Corcoran
Absolutely the WORST customer service ever! Booked a cargo van and received a confirmation e-mail. Called to confirm pickup and the woman who answered the phone was abrupt, insulting, would not look up reservation, and yelled that they had no reservation & no cargo vans. She then says that I am yelling at her?? This woman is absolutely the worst company representative for Budget corp.She then said we were welcome to come in and try to get a van, but even if she had one she wouldn't rent it to us because... "you are rude". Honestly do not know why this person is employed ANYWHERE. She is truly unhinged.I am not one to post reviews - but after trying to contact Budget management about this situation (to no avail) I believe it's important for others to know the situation before scrambling to rent a vehicle elsewhere. ZERO STARS. Buyers / renters beware!
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June 2022 by Grant Wylie
Do not rent from here or any other Budget Truck Rental. Reservations are not a guarantee the truck will actually be there when you arrive. I was unaware until they texted me two days before my rental that it would not be available. After looking closer at the confirmation email in fine print it lists this at the bottom."A reservation is not a contract. Reservation only guarantees the rate quoted and shows a customer’s preferences for a pickup location, dropoff location, time of rental, date of rental and equipment type.The pickup location, drop-off location, time of rental and date of rental selected in a reservation is a preference only and if a preference selected is not available, Budget reserves the right to offer a customer alternatives."
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June 2022 by Ron F.
the worse counter person (Lisa, I think was her name). First, I got a call the night before that the vehicle I reserved, and was confirmed, was not going to be available. The message was garbled and could not be understood. So the next morning I go there and there is another vehicle available (which is fine). I rented a hand truck for moving and when I attempted to put boxes on it, it was obvious the tires were flat. They didnt bother to check it out before renting. So when I returned the truck and hand truck, I mentioned that the tires were flat. Lisa tells me she cant take if off the bill and I should have check it. I did not ask her for a refund but she become very nasty and proceeded to yell and tell me I think I am better than her. All I was looking for was an apology and some respect as a customer. I walked out and later called and asked for a receipt. She hung up on me. My guess is she feels she is protected from being fired for whatever reason. The worst place I have ever rented a truck/car from
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November 2021 by Liam Becker
Still advertises it’s the Uhaul drop off location, but they no longer take them in. No signage at all to inform confused customers.
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October 2021 by Nick M.
If I could give less than a star I would. I rented a 26' truck and a hand truck. The hand truck didn't come with the rental, the truck was on a 1/4 tank of gas, the bed/cargo area of the truck was full of trash and clearly smelt like it had been used for multiple dump runs. You can never reach them on the phone. Absolutely horrible.
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July 2021 by Bob Haley
I wish we had read the earlier reviews we rented a truck for June 25th and received a confirmation email. When we called this morning we’re told they had no truck, and no confirmation number. They had the confirmation number but unilaterally cancelled our reservation WITH NO NOTICE. As someone posted the manager was extremely rude. Indeed her customer service was despicable. Never do business with Budget.
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June 2021 by Bob Haley
Horrible. Made a reservation and reserved a confirmation number, and the day before we were to pick up the truck received another email confirming the reservation. On the morning we were to pick up the truck was told they had no reservation and no record of a confirmation number. After several calls to their customer service department were told our reservation had been cancelled by them. When confronted the manager denied cancelling reservation and said their “inventory department” had cancelled our reservation. We were never informed and we were treated despicably by the manager. DO NOT DO BUSINESS WITH THIS ESTABLISHMENT!