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October 2023 by Sarah Treece
Worst experience of our life. The customer service is awful. We were doing a move with the military on a time crunch. They showed up HOURS late upon arrival they didn’t have enough supplies then cancelled the move. Spoke to the supervisor over days of having an issue and his response was “it’s no longer their problem. Have the military deal with it”
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September 2022 by Tom Stockdale
Would not recommend this moving coordination company. Nilson outsources the labor to local groups. We had four men move our 3K sf house. They made us feel comfortable and responded to some of my questions with "we got this, we are professionals". I backed off. Well, actions speak louder than words. We moved to Houston, so a different group unloaded the PODS. The two of them were very professional and showed us errors in Nilson's contractors packing. Before unloading, they pointed out a flat screen TV was on its side, fishing poles snapped in half, and our best painting had a hole from leaning against the corner of wrapped furniture. TV works, painting ruined. After unpacking we realized they spent much effort wrapping less quality photos/prints and furniture than the items we had specifically called out. I have not mentioned to the owner of the company but would imagine a similar response to what others are saying in reviews. This group was very busy somehow. Also, we paid wayyyyy too much. We were ok with paying for the best possible movers, but this was not the case.
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August 2022 by C H
I am telling you, if you value your household possession do not use this company. They will trash your stuff and then just tell you to file an insurance claim. They will ignore all instructions regarding packing items and do whatever they feel like. They do not care about your items or your time. Completely worthless - do yourself a favor and look elsewhere for moving services.
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August 2022 by Erika S.
We had over $300,000 of damages due to neglect and theft from Nilson employees. We spoke to the owner, Amy Nilson, who promised us we would taken care of and our personal property would be fully covered only to have her rescind this promise. Every call with us she would tell us that she is "praying for us", only to go back on her word and cause pain and suffering. The company moved some of our property to another truck without checking the inventory and somehow lost all of our high value items including electronics, leather furniture, clothing- I believe these items were stolen as they cannot locate them. An overflow shipment was forgotten and took over 6 weeks to arrive to us. The pattern of disregard for your life and blatant lies is too much to even begin to describe. They should lose their military contract and I surely hope they are investigated and pursued over this.
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April 2022 by Pat Christiansen
Our coordinator, Theresa, was terrific. Very responsive and caring. She answered all of our questions promptly. She is a credit to the company!Our estimator, Rob, and driver Patrick were also terrific.Overall, a very positive experience with this company.
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January 2022 by David Porton
My new neighbors moving in hired them.. Watching them work, they do a great job.
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October 2021 by Reggie Wilson
great experience
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June 2021 by denise mansheim
Nilson moving and storage is the best! They packed our entire house and stored our items for 2 years. Our packing, pick up and delivery crew were on time, professional and efficient. We recently had our things removed from storage and returned to us. Special thanks to Matthew, “Q” and Tomy (he helped with our move out as well). Everything was returned in great shape.I’m a very happy customer.
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March 2021 by James McFadden
Crew was professional from start to finish!!
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January 2021 by Autumn Townsend
David from Nilson Van and Storage was the absolute best! He moved our Guild Mortgage office from N. Charleston to Mount Pleasant and was so amazing even with move date changes, junk removal, cubicle moving, and so much more! Everyone who was a part of the move was phenomenal! I would recommend Nilson to anyone in need of top notch service and the best in moving. Thank you guys so much, you were amazing!
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December 2020 by Aly Bolin
Can't say enough great things about my moving crew. I was lucky enough to work with Clark Porcher's team. They were friendly, helpful, and QUICK. This was my first move and they were so helpful and professional. We had a few damaged items from another moving company's packing team and Clark's team walked me through how to handle the claims process, even taking pictures themselves to help me document.
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December 2020 by Max St. Germain
Had Nilson pack and ship my household goods for an international move. Clark Porcher and his crew were fantastic.
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September 2020 by Keith Smith
Watch your stuff! They moved my roommate out and stole MY stuff and then was completely unprofessional and slightly hostile when confronted. Don’t use! They have a thief!
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August 2020 by MCKILLROY INC
The stress they just caused my wife after cancer and a very long recovery and move landed her in the hospital today. They are the most unprofessional, unfriendly and untrustworthy vindictive business I have ever dealt with and I am 72 years old and have moved many, many times to many cities. I do not recommend you involve yourselves with this company in anyway. They will run you over.
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July 2020 by L W
Incredible! I had an incredible experience with these guys while moving. This year (2020) as a busy physician completing fellowship training while facilitating a move from a major city, I was the victim of a moving scam which I am currently in the process of reporting / fighting to get my money back (>$1,000).After the company (Mayflower) moved all of my things to the destination movers (Nilson Van & Storage - also Mayflower). I was easily able to contact them and discuss / coordinate what to expect. They were incredibly patient and honest on the phone, even through my paranoia following the prior experience. Honestly, I can't give enough positive feedback about my experience with these guys. They really treated me like a human being, rather than a number on a page of necessary tasks...which feels rare these days in America.My advice / take (Take it for what it is worth):Their rates are completely reasonable, and you should tip the people who are moving your stuff.When it comes to moving your stuff...If something seems too good to be true, it is. Choose a reasonable rate, pay it, and be confident in that decision. These guys were reasonable, honest, professional, and human...which is exactly what you want from a moving company.Just incredible. Would definitely do again.Thank you guys, sincerely. Will keep in touch.
