June 2023 by Erin Gallahorn
Pretty much got the worst truck ever after having a reservation in for 2 weeks for them to know what we needed (26ft and a car trailer). Started with check in where they weren’t even sure they had what we needed. Then out of all the size requirement matching trucks they decided to give us one with a busted mirror which wasn’t safe the entire drive to Las Vegas. At one point it came off completely and we had to buy tape so we could have something. The truck engine lights came on and we could barely go over 35 on some inclines because of torque issues. (Yes the truck is weighed down but the engine wasn’t having it) Penske is meeting us at our unload which is super pushed back to tow the truck away. At least the roadside service people were nice.
August 2020 by Madelyne Adams
Super helpful staff at the counter, easiest rental I've ever gotten. 5 minutes in and out. Truck was easy to drive and very comfortable. Dropoff was simple and the prices were very reasonable. Will definitely rent from them again at Home Depot.
September 2019 by Brian Blazek
They rented me a truck that had been in a wreck. Once all my possessions were loaded, the ramp broke from the prior damage, and got stuck halfway out. I had to call their roadside assistance, who took 3 hours to repair it. In the meantime, the movers had to leave for the day. I was stuck without a bed to sleep on, clean clothes, toiletries, or access to my medications overnight. After I brought the truck back to Home Depot, not only did I have to fight to get them to return my entire deposit, they charged my credit card for an extra day without telling me. I will NEVER use this company again.
July 2019 by Robert Grimm
I rented a 16' truck and car hauler in Sioux falls sd to move to mount pleasant sc. I urge you to think through your move and use another company. My vehicle had a broken cruise control, squeaky belts and most importantly faulty brakes that vibrated and took 5 times the normal stopping distance to stop the vehicle. A 21 hour trip took 32 hours and Penske's response was to give half off the trip. I darn near died and they responded with half off. Shameful! Be safe and go elsewhere.
March 2019 by Al Young Cuda
Nice fast rental in the home depot store..
May 2018 by Andre Tolbert
Staff was very helpful and friendly, made the rental process easy.