July 2023 by Abdulraziq Ahmadi
I hate ? T Mobile they are lying about everything I have four lines on T Mobile the internet is very slow sometimes during the day my internet connection is going off and the internet on Samsung is zero
May 2023 by Hannah Silver
I visited this location once to open a business phone line and didn't have a good experience- I ended up getting a line and a phone from Verizon instead. The guy who was helping me was rude and seemed bothered that I was there and that he couldn't just relax. He also wasn't knowledgeable about anything at all which was surprising. Anyways, won't be recommending this store to anyone that's for sure!
April 2023 by Tyler Dupee
If you are looking to add T-Mobile Home Internet to your plan, don’t. Just don’t. We have had the T-Mobile internet for just about a year now and we are on our 4th internet gateway. Device after device continues to fail, the service is terrible and when you try to get help, they push you off and keep sending you defective gateways. Stay far away from their internet service. I will be looking for a different service as soon as possible.
January 2023 by Mike Webb
Shay and Marc are the best. Literally so helpful and knowledgeable. They even entertained my crazy father and his 1000 questions.
November 2022 by Yesi Fiandanese
I came to buy a screen protector for my S21 plus phone and they put a glass one that does not read the biometric data, I came to have the problem solved and they did absolutely nothing. As a client of T mobile I feel cheated apart from the fact that the treatment they gave me at this time was really bad. It should be noted that the girl who attended me at the time of the purchase was very kind but the one who attended me today was hateful. So I just lost almost $44
November 2022 by Thaddeus Smith
The employees are very helpful and patient. I had witnessed some rude costumers they handled well.
October 2022 by Quahog
Wireless phone stores are one of my least favorite places to visit since they are always understaffed and waiting times are onerous. Fortunately I was first in the door and had an excellent staff member. I needed it since the transfer of phone service from Verizon to T-Mobile was anything but smooth. Overall, however, they navigated through the roadblocks imposed by Verizon and we were able to set up new service. The deal they had on over 55 clients was excellent snd we were able to cut our monthly phone bill in half and obtained a new iPhone at no cost in the process. If you can try to get Kristin to wait on you. She was exceptional. We give this store snd staff four clams on the coveted Five Quahog Rating Scale. That’s an unbelievably high rating for a phone store.
October 2022 by Lolly Gagg
Store stinks. Feel like I'm in a bad 80s movie. Except the guys working there aren't the status quo, cool 80s bullies, that pick on people because they're stronger and tougher. They're bullies that just make you feel uncomfortable because you might catch something if you touch something they touched. Than you walk out double spraying sanitizer on yourself, even the bottom of your shoes. Because you just got pfffttt by someone that works at a Tmobile. Boost is essentially better. Or Suncom.... remember them? Yea?? If BAD tattoos and rude attitudes makes a great company than this T-Mobile is the bees knees. I probably could do a better job working there, with my eyes closed, dancing to MmmBoop ??half asleep, then those guys do daily. Oh, just a PSA, no bully is cool and neither is this place.
October 2022 by PUNXof 81
First off it's not enough that the customers had to deal with a store that was being renovated and a mess, but then you add unhelpful rude employees on top of that and you're left wondering why you didn't just stay with Verizon. Hey Owner of this store, get rid of these terrible employees and hire some adults. Can you hear me now? Good.
August 2022 by Mary Catherine Rogers
Krystin was extremely helpful! I came in looking to upgrade my phone and was out in half a hour. She answered all of my questions, was very polite, knowledgeable, and exuded confidence in her skills. While we were waiting on the system to process, she was able to assist other customers efficiently. She had a full understanding of my Apple device and of T-Mobile's pricing terms.The whole team is great!
August 2022 by Haley Hobeika
This location has been so helpful. After several hickups with a replacement phone not only were they patient despite my stress but they helped me find creative solutions to my phone issues. Highly recommend this store.
August 2022 by Douglas Crawford
This place is okay lots of attitude from managers and assistant managers for some reason but otherwise okay I don't think they like their job too much
March 2022 by Anne H.
Jason and Joanne were very patient and helpful with me today and made my experience run smoothly. They did everything possible to get me what I needed and set me up. It was the best phone purchase / service that I've ever had. There was no stress during what is normally a very stressful experience. I will definitely return to this location.
February 2022 by LittleMiss Cyncleptica
BEST TMOBILE STORE IN CHARLESTON. Everyone on the team is super helpful and friendly. Even when I had complicated problems with my device they took the time to resolve it. The manager is doing a great job leading his team. Would definitely recommend!
February 2022 by Karen Kugblenu
Quick and excellent service from the young associate. He helped my husband and I with problem of our phones. Great experience with Bryan.
