July 2023 by Jorge Medina
Customer service was subpar!Non business mentioned when inquiring over phone call
February 2023 by Jeanette Burton
Usually you have to wait so long to be helped. But they are very nice.
January 2023 by Monique Shaw
The manager approached me. I had a return or exchange for a phone case. She checked in the back to see if the case was available. She returned and said the case was not available. I was told I needed to wait to make a return. 30 to 40 minutes later, she started my return. I told her that she made me wait when she could have just made the return in the beginning. She walked off and went in the back. Never came out. The other employee did my return with another customer's name and cell # on my return receipt. I made sure to report her and her employee to the corporate office.
November 2022 by Andrew Hodges
Terrible customer service. I’m trying to cancel an order because they won’t let me authorize my brother to pick it up. We live in different states but are on the same family plan, he’s even an authorized user on the account. I was told by Terry, who was very rude and even laughed at me on the phone when I called the store, that I’d have to drive to South Carolina to cancel the order in person. Why do I have to come to South Carolina to cancel in person when I ordered the phone online? Why is there no option to cancel online? I spoke to T-Mobile customer service by chat and they told me the store could cancel the order, this store is telling me they can’t over the phone. If nobody can cancel the order, what am I supposed to do?
November 2022 by Rai Applebee-Hall
Just left here! Finally after literally 12 phone calls, 5 days, countless hours and two stores Matthew was able to fix my issue in about 20 minutes! I'm grateful for Matthew! He saved my opinion of T-Mobile. Thank you Matthew!
October 2022 by C ROBINSON
Not the best management. Most of the staff seems friendly. But they aren't really on the same page when it comes to products, services and solutions to problems.I had an issue with a phone that was not easily resolved. I bought insurance on the phone but things got pretty confusing. They couldn't agree on how to solve my problem. Manager obviously doesn't like me and made me feel like a criminal on my last visit. I kind of felt like she should have taken a more active role in solving my problem. Instead she talked down to me and managed to make me really uncomfortable.. Ended up having to buy a Cricket phone and a pay as you go plan because my T-moble phone wasn't charging and I couldn't get the issue resolved. . (They ( the T-Moble technicians and sales staff) have replaced the phone twice now and have sent me to 'Ubreak I fix'. The problem is the charging system on an A series phone that they don't carry anymore.) I haven't been with them a year yet. Probably just a bad design. U break I fix said it was the phone itself. Not the charging system. My second replacement phone doesn't have a screen protector. They were out. I kind of felt like they should have ordered it when they ordered the phone I have to wait two weeks and if I break it, it's on me. Thank God I bought the Cricket phone and plan. So my T-mobile phone just sits because I'm afraid it will break. If the screen breaks I'm told my insurance won't cover a new phone if the 3rd phone also stops charging. . I can't bare another visit in there. Too uncomfortable. And I don't want to buy a different phone. They are too expensive at T-Mobile. The only reason I didn't just switch over to Cricket was because I would have to immediately pay off the $500 or $600 phone that I didn't realize I bought when I switched over from Sprint 4g. The move from Sprint to T-Moble hasn't been the best experience. I was with Sprint for over 15 years. (I think it was actually around 17) I bought my first cell phone from Sprint and never even tried another carrier. I was content with them and felt no need to shop around. If T-Moble would have treated me better I probably would have been a customer for life. If the manager had a working knowledge of her phones and a desire to actually help customers resolve issues she probably would respond differently. My impression is she just wants me to go away.
October 2022 by Drew Castelhano
Bought an apple watch 8 online with the T mobile store. I was told by online customer service to go to the store for a return and the store told me they could not help me. The store refused to take the return, and even told me I need to pay a restocking fee (incorrect). Ended up returning my order for free with online help. I bought a new device on the same day through Apple, by going to the downtown location. Save yourself the hassle and do everything online or go through the manufacture .
October 2022 by Marina Taylor
Richard was very helpful and informative. He got us a great deal! Thank you so much!
September 2022 by Cynthia Rathbun
This review is actually for my entire T-Mobile ops. Lousy service all way round!!!!!!
August 2022 by Susan Wilkins
Terrible service. My daughter and I both wanted new phones and the Manager said they didn't have time to upload our data on the new phones. It was 5:00 and they close at 6:00. Our phones were backed up already. I've never had it take over an hour to transfer to a new phone. She said it would take 2 hours. Never has it before!
August 2022 by david tallent
It took two visits but the staff was very helpful. I really like the new phone they suggested.??
June 2022 by Lynn Maher
The ONLY reason I gave them a 1 star is because 0 stars was not an option. I do not do reviews as i know things happen, but this was too much!Went there for a scheduled repair appointment. The gentleman tells me that it can't be repaired and that I would have to transfer my warranty to get a new phone and that I would have to talk to the rep at that store. So, after waiting and hour or so, Tiffany called me to her desk. I told her what the tech said and was explaining what was wrong with my Zflip3, the screen was cracked where it folds. She was rude and proceeded to tell me that I didn't have insurance nor did I have a warranty on it. I asked her what was she talking about? I bought a $1500 phone and and didn't add insurance! She proceeded to tell me, that I wasn't an authorized person on the account as I was showing her my account. She then started telling me that it was dropped and that she could see the point of impact. I told her that it had not been dropped and that she could clearly tell that the crack was in the fold and the screen is lifting. She just wanted to continue to tell me what she didn't want to hear.Point is... customer service is lacking from her! I realize that no one wants to work, but d(#!, tmobile needs to step up!,
June 2022 by Shawn Rodriguez
Went there because my son had a problem with his phone. They told us to come back on Thursday for the technician to check it out and they didn't even put us on the list.
April 2022 by Chideya Osong
Definitely recommend going elsewhere...if at all possible. Came here to get assistance for my mom's phone which is under T-mobile unfortunately. After being ignored for 45 minutes I eventually ended up going to Wal-Mart which kind of says it all...
March 2022 by Jan Burleigh
Drove specifically to this location in West Ashley from Mount Pleasant for the tech service. Charger was not staying in phone port. He looked at it, took the case off, tried another charger and literally as that charger was falling out he said the charger is old and we should buy a new charger. Don't waste your time, just call the 800 number.
