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January 2024 by Sylvia Gibson
Easy transition from previous cellular company with a fantastic customer service. The young man who assisted us was very knowledgable and helped us get a great program for new phones and nice rewards. We are pleased with T-Mobile.
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January 2024 by Lynn Mizell
Awesome. I locked myself out of my phone. The first T Mobile person sent me to Best Buy. They couldn't help and then Cory saved the day. Excellent employee deserving of a big fat raise and promotion!
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January 2024 by Sandra Young
I love friendliness and that's what I got upon walking in.I love this place and will do my future dealings.Ms Tiffany gave good service and looked out for my well being in that I'm trying to save money every way possible.I wasn't aware that all the time I had my phone I didn't have a discount but she looked out for me
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December 2023 by Jason Thigpen (Halftime with Coach)
Great, airy store, friendly staff, easy parking, deep inventory.
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November 2023 by Al Wil
Great service and great prices, get your WiFi service thru t mobile
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October 2023 by Isaiah E
Vincent was a huge help and very knowledgeable on everything T-Mobile. Was quick to answer all the questions I had with a good attitude
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August 2023 by Katherine Jones
I had to take some time out of my day to shout out this awesome store and this amazing staff!From the minute I walked in, I was treated with some of the best customer service I've ever experienced! Justin greeted me immediately and started the fastest, most seamless cell phone store experience I've ever had. He was SO kind, incredibly knowledgeable and so worked so quickly to get done what I needed--new phone and new watch. He was so thorough in explaining all of my options and what was available in store and by shipping, the plusses and minuses of each option as well as the numbers in the differences in the monthly bill. I was floored by his knowledge and his speed in all of it! I was in and out so quickly but felt like everyone there was taking their time in providing such great customer care.Ja'Quis was also so helpful and supportive! I could tell that the staff got along so well and helped each other which creates such a great atmosphere in the store from a customer perspective.Tammy is such a great manager and allowed such a great experience to happen! It's really important to me to say all of these because I know how hard it is to keep not only a full staff these days, but to have such a great team providing this level of service. Customers tend to be less patient and want more for less and blame staff for things out of their control, but whole team was so great from start to finish.Again, thank you so much. Keep up the good work!! T-Mobile West Ashley on Ashley River Rd is the best
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August 2023 by Jennifer Hoyt
My husband and I went in there a few times today to deal with an account and phones purchased with his identity. Joseph used it as a sales opportunity and said that it would hard for the fraud department to prove it so we might as well take over that account, pay the insurance deductibles on the devices that were fraudulently purchased, and upgrade our phones. These people are smoking crack. We will be in touch with an attorney as well as report how this was handled to the FTC.
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July 2023 by Jorge Medina
Customer service was subpar!Non business mentioned when inquiring over phone call
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May 2023 by Mia S.
This T-Mobile location deserves -0 Review! First of all, the only reason I stopped by this location is because it's closer to my home. The 1 Star Reviews speaks volume for this store and the staff can care less. Especially, the big dark bear-y man whom the Associates call "The Manager." I saw a few customers enter the store and the "Manager" and one of his Associates were busy watching Tik-Tok in their cell phone. One customer cordially interrupted them, and the "Manager" looked up at the customer and said, "someone will be with you" in an egregious tone. II would like to hear from the T-Mobile "District Manager" regarding my issue. They need to clean that store up and start with removing the "Managers."
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March 2023 by Bree P.
Boy when I tell you you can't even get good customer service here at this store. The ONLY person working with no customers inside chilling on his phone until I walked in first and let the beautiful lady behind me go ahead of me, the employee wants to catch an attitude all over me asking for the wifi being that I am a veteran with PTSD and suffer with anxiety and my phone is completely out of service and I needed the wifi right away to get things together prior to being assisted rudely by the employee it blew my mind. The seconds it would've taken to give the wifi password over catching an attitude complaining about how you're busy with the customer and telling me this with a belittling look on his face was astonishing. I came here to get my service connected with T-Mobile and instead I went right back to a better carrier with better customer service. Don't work somewhere where you're in a crappy mood and push it onto customers.
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February 2023 by Jeanette Burton
Usually you have to wait so long to be helped. But they are very nice.
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January 2023 by Monique Shaw
The manager approached me. I had a return or exchange for a phone case. She checked in the back to see if the case was available. She returned and said the case was not available. I was told I needed to wait to make a return. 30 to 40 minutes later, she started my return. I told her that she made me wait when she could have just made the return in the beginning. She walked off and went in the back. Never came out. The other employee did my return with another customer's name and cell # on my return receipt. I made sure to report her and her employee to the corporate office.
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November 2022 by Andrew Hodges
Terrible customer service. I’m trying to cancel an order because they won’t let me authorize my brother to pick it up. We live in different states but are on the same family plan, he’s even an authorized user on the account. I was told by Terry, who was very rude and even laughed at me on the phone when I called the store, that I’d have to drive to South Carolina to cancel the order in person. Why do I have to come to South Carolina to cancel in person when I ordered the phone online? Why is there no option to cancel online? I spoke to T-Mobile customer service by chat and they told me the store could cancel the order, this store is telling me they can’t over the phone. If nobody can cancel the order, what am I supposed to do?
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November 2022 by Rai Applebee-Hall
Just left here! Finally after literally 12 phone calls, 5 days, countless hours and two stores Matthew was able to fix my issue in about 20 minutes! I'm grateful for Matthew! He saved my opinion of T-Mobile. Thank you Matthew!
