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September 2023 by luvenia BROWN
I love this store . I have never came into tht store . An their isn't a smile on their face they make you feel so comfortable. An always willing to help you as soon as you walk through the door . If I could rate it higher I would. This is the friendly store . I
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March 2023 by Matthew Smith
This is a very well run store. The employees are friendly, efficient, and professional. I always have a good experience here.
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February 2023 by Gabby Gomez
This UPS location has THE best staff. I’ve been going here for about a year now and everyone has always been so friendly and helpful. A few months ago, UPS lost a $160 package I sent out for my business, but this store was so quick to help me out with my claim form. They reimbursed me really quickly. I have come in with seven packages to send out for orders and there’s always a member who is really happy to help. I always look forward to going there when I have something to send out or return because it’s so seamless!
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December 2022 by Bettina Obst
Best UPS ever! Easy access, good location, very friendly and efficient staff/management!
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November 2022 by Nathan Benton
I never thought I’d share a review of something like this, but here I go: this location is awesome. Great staff, everything is clean/organized, and efficient. Cheers.
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October 2022 by Josh G
The staff are so welcoming and have been since the day they opened! It's always a pleasure to stop by. Will always make a point to give this location my business - these people deserve it
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September 2022 by Carley Waters
I can't say enough good things about this UPS Store and Michael, the awesome owner of this location! I always leave this UPS Store in a better mood than when I came in - thanks to his and his team's highly positive and encouraging attitudes.They have helped our business with a variety of needs - sending packages, printing labels, working through International shipments, returns, helping us appropriately size boxes to save on shipping rates, quick turnaround printing business cards and marketing materials, and most recently - printing passport photos for our baby! They can do it all here and do it with style and grace! Thank you team for always making it a stellar experience!
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September 2022 by Kimberly Madison
I came to town to plan a funeral for my beloved Aunt. Since I do not live in Charleston, among her friends, I wanted to do a special tribute for them. Michael and the UPS team focused on me individually, pushed the request ahead of other time sensitive jobs, and created a collage of pictures and thank you cards. It was beautiful and her friends enjoyed seeing shared memories. Thank you Michael. Your customer service and caring approach was needed and so appreciated!!
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August 2022 by Garrett Lemelin
I've never met a better store manager and staff in my life. I walk into the building and they take my struggles/asks off my hand before I even tell them what I need. I've never spent more than 5 minutes in the store because my problems are taken care of so quickly. They WANT to help and are so damn good at what they do.
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May 2022 by CiaraMaris
This stuff makes it so easy! Everyone working today was very kind, very quick and I felt welcomed! Thank you!!
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September 2021 by Jason Rosenberg
I came into the ups store simply needing a notary which was a breeze and surprisingly cheap. My company also had a fairly complex printing project that Michael, the store owner was able to help me piece together visually. We agreed on the scope and price, and within a day, he called me to notify that it was ready for pick up. We used the printing job to market my company’s services which led to a higher conversion of leads and sales. Can’t recommend this store and its’ staff enough. Thank you for the great experience. You’ve made a partner for life
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September 2021 by Elizabeth Kato
Michael at the Charleston location was amazing! I can’t speak highly enough of his customer service, quick response time and follow up. I had a large canvas that need freight shipping and his prices significantly out beat many others. Michael was professional and very prompt to pick up at my location the next day and ship it out. The shipment got there in reasonable time and arrived in great condition. He was a gem to work with and will do so in the future!
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September 2021 by Morgan Murphy
I would give this review absolutely 0 starts if I could, but to make this post public apparently they need to be awarded the bare minimum of 1 star.Absolutely do NOT entrust this place with your packages- you will be left disappointed, conned into spending more money to rush your package, the deadline given not being met, and ultimately met with lackluster "customer service" if you can even call it that. I will never provide UPS with my business ever again. I paid for overnight shipping to make sure my mother in Texas's birthday present would arrive days in advance of her big day. Not only did the package not get there on the date it was supposed to- it did not get there the next day, or the next day with absolutely NO explanation from UPS. Not only did they not give me an explanation, they tried to lie to cover up the fact the package had not been sent out BY THEM the day I dropped it off to them (Yes, I even dropped it off to their facility myself) in order to make the plane (thank you third-party tracking system that they didn't even bother to check to make sure their lie was plausible). Absolutely no attempt was made to assist me in helping make sure my package would even get there at a reasonable date when I called THEM to let them know of the discrepancy. I am sure no effort would hav been made to reimburse me for my overnight shipping payment if I had not contacted them asking what had happened.I cannot express what a disappointing, horrible, and upsetting experience this was. Please save yourself the effort, money, and emotional disappointment and avoid this store at all costs. For your convenience- there is a FedEx a few block away downtown.
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August 2021 by Leslie Donovan
I just had literally THE best UPS store experience I’ve had to date. Eve and Scott helped me with two crazy huge & awkward packages without even having to ask. Clearly happy in their workplace & it shows. Good job store owner! ??
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August 2021 by Christopher Lam
Michael and company are fantastic! They provide the best service. I can't believe I'm writing a review of the UPS store on a Saturday BUT they are worth it!
