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December 2023 by RAVEN WRIGHT
I used to shop at Express ALL THE TIME! Spent thousands of dollars. Now the clothes are mostly unwearable. The store is a hot mess and filthy. Everything is thrown all over the place, nothing is folded and the employees look like they just crawled out of bed. I used to work there and we had to dress in nice suits and have our hair and makeup looking good at all times. I went online and made sure they had the jeans I wanted in stock today and when I walked in they told me there are none in the entire country to even ship to me. Funny because I go online now and it still says available at this location for pickup same day. This place has dropped off 100%. I'm so sad...
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December 2023 by Melanie Goff
Great customer service!
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August 2023 by Tracie Ham
I had the displeasure of dealing with the manager Brianna today. Brought a couple of sale items online. I was trying to return them with the receipt. I return things at the store in the past with no problems. She said they do not do returns on clearance items. I explained Micheal just did one about a week ago in your store he wasn’t supposed to that was her response. She also gave me a bag and told me that I can mail it back. I think she could’ve handled this a little bit better considering that I’ve done it in the past with her employees. I called the one 800 number and they said it’s the managers discretion and I can mail it back with no problem. I’m wondering if I was a white woman would she have handled it the same way?
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June 2023 by Miriam Salters
Love the clothes, but never having your sizes, when it's the day the shipment comes in. Never, never ,never
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May 2023 by Eric Bencs (bencs71)
Keeping in style isn't ever a problem, with Express!
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December 2022 by Kenya Simpson
Had to do a return, Michael was great. I had several returns and didn't have all receipts he's was able to look me up in the system quickly.
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November 2022 by Oscar Castillo
These guys are awesome, they helped me out with my tire and had great customer services
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October 2022 by Demetrius Mills
Love thier selection and pricing of men's clothing
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October 2022 by Ana Neville
I do not recommend anyone shop here. I was shopping for a black dress and stopped by another store in the mall where my daughter works, she didn’t have anything for me there, so she recommended Express to me. I stood there while she called Express, told them that I was on my way to their store, a description of me, what I was looking for, and that I would need help when I arrived. I have very little experience shopping in store, so I appreciate help when doing so. I walked in and was not greeted, the only employee I saw was folding t-shirts. He had AirPods in his ears and did not even look up at me. I was not helped at all! It’s not hard to greet someone or ask if they need help finding anything. I am beyond disappointed.
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April 2022 by Lorrie Young
This is where I get my gas a lot of times the people that are in there are so nice and polite when you go there
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January 2022 by Anna Jarvis
I went in one time and the one manager was very rude. He didn’t even care to help me and was more concerned on when he was taking his break. However, I went back in the other day because some stuff I ordered didn’t fit. This time there was a different manager and she was AMAZING. She went out of her way to help me and make sure I could exchange all my stuff. As a former employee and manager of an Express and a current retail manager, I found my experience with her much more enjoyable. I am not a needy person by any means, but the few check-ins from her went a long way and changed my perspective on this location completely!
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November 2021 by Lauren S.
I just went into Xpress and had probably the best customer service I've ever received out of there or any establishment for that matter. Brandy and Cheyenne were so helpful throughout my experience in finding a suit for my cousins wedding. I highly recommend them to anybody that goes into the Xpress establishment at Columbiana Mall in Columbia South Carolina to ask for Brandy or Cheyenne they will make your shopping experience the best. I just wanted to give a big shout out to them for their grade a service and customer service thank you so much.
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August 2021 by Gabriel Gallman
Polo, pants, bracelet all from express. Easy place to find all the pieces you need to stay looking good.
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July 2021 by Anna Massey
I went in one time and the one manager was very rude. He didn’t even care to help me and was more concerned on when he was taking his break. However, I went back in the other day because some stuff I ordered didn’t fit. This time there was a different manager and she was AMAZING. She went out of her way to help me and make sure I could exchange all my stuff. As a former employee and manager of an Express and a current retail manager, I found my experience with her much more enjoyable. I am not a needy person by any means, but the few check-ins from her went a long way and changed my perspective on this location completely!
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July 2021 by Juan Hernandez
Like it here