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June 2020 by Sue Lever
Well they have closed for good.Food is always good...when you get it. The servers behave like they have no training. Last time I ate there, the waitress didn't remember if she had taken our order, which she hadn't; got my order wrong and never corrected it; and we never got a drink refill. We had to beg for napkins and our check.
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March 2020 by Maria Brown
my mom and i decided to have steak and shake for lunch, when we arrived it took about 5 mins to be seated, then it took about 10 more mins for our server to come to our table. We then ordered our food, drinks, and milkshakes, we received our drinks and milkshakes and we waited and waited for our food. people were constantly coming in complaint about the food. After 51 minutes of waiting for our food one of the servers said they never received our order, so our server lost our order, keep in mind she kept telling us our food would be out shortly. never received our food. Not to mention that the bathroom was disgusting, there was a door hanging by a thread, a toilet that was not working that lead to water being all over the floor, and it smelled horrible. Terrible service. Wouldn’t even give them 1 star
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March 2020 by Jordan Lusk
Our group of 4 went in and waited 5 minutes to be seated. Waited 10-15 minutes and finally we all decided to leave. Service horrible wouldn’t even rate it 1 star for service. Wish I could have eaten to review the food
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March 2020 by marietv gaming
Good service ? ? they're food is amazing and the best burgers ? and they have different seasoning options for ? fries really nice place
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March 2020 by Nicole Harmon
Poor service. Staff could careless if you are there or not. Arrived at 12:45 and didnt leave until 2:15. yes it took that long for them to just walk around like they had all the time in the world. No it was not crowded and no not a lot of tables seated. I have waited tables before so I have patience. Manager brought our food after asking twice about and yep cold fries. No drink refills no napkins waitress never came to the table after getting food. salt shake empty. More people left then stayed. Lost tons of money today. I could keep going. Hey they are hiring and need major help.
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March 2020 by David Harley
horriable service wanted 25 mins on drinks all the tables were dirty we were there for an hour and a half no refills wrong drinks. need new waitstaff
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January 2020 by Cecil Vaughn
Love the burgers. Fresh an to order! Need more of you around here
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January 2020 by Bryan Creel
This Steak n Shake is great! You get a wide selection of great burgers, 2 options for seasoned fries, and table service at a fast food price. Try the garlic steakburger (if you like garlic) - you will thank me.
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January 2020 by David Head
This place is worth giving a shot. They have big portions for fair rates. Consistently clean and with awesome ambience. I highly recommend this place.
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January 2020 by Dee Gladney
Good food. Glad they made the burgers a little bigger. Great change from the other burger places.
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January 2020 by Andreas Hoemann
Do yourself a favor and go somewhere else or bring a lot of time. The place was pretty good in the beginning but they changed the crew. The employees are not interested in serving customers and it is almost sickening to see them work at this slow pace. Went there a few times now but ended up leaving every time after nobody was serving after 15 min. Freddy's is just down the road and has awesome and quick service.
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January 2020 by Chelsi P.
DO NOT WASTE YOUR TIME! That's all we did, waste a whole hour and drink water. We were seated instantly, it was empty. Literally only one other couple and 1 person as the bar. It took about 10 minutes for someone to come acknowledge us and we went ahead and ordered waters and meals. The waters came about 10 minutes later and then..... nothing. Nobody came to check. No food came. We literally waited and hour and then just got up and left. For it to be as empty as it was: 1) I know they saw us just sitting there annoyed, 2) a burger does not take 45 minutes to prepare, 3) NOBODY checked on us for 45 minutes after we got our waters. We just wasted time that Sunday. Point blank. Never again will I come back to this location.
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December 2019 by Janice A.
Believe it or not I've never been to steak 'n Shake. Eating by myself today so stopped in. The friendliest staff at any fast food restaurant besides Chick-fil-A that I've ever seen. Burgers were really good chocolate shake was great. Overall a great experience
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December 2019 by Kendra D. Martin
The food is excellent. Friendly staff.
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December 2019 by Vickey Toole
Love ruth at Royal burger with fried onions add barbecue sauce and onions rings ..cherry limeade drink...best burgers and awesome service...
