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January 2024 by Ashley C.
The receptionist Vanessa is rude and will over charge you then raise her vice and argue with you when you ask about the charge. I wasn't allowed to speak with a manager. We asked for late checkout and was given a 12pm checkout time at 12:30 I came down to the front desk and told her we need a little more time and we'll pay the $30 late checkout fee. I specifically asked Vanessa if it was per hour and she said "no". I told her we would be out around 1:30. At 1:44 I come down to checkout after we packed the car, I ask for a receipt and at that time I'm told I was charged 2 $30 late fees 1 for 12-1 and another from 1-2. After disputing the extra charge and being argued at by Vanessa, I asked to speak with the manager I was told "no". Even then I tried to work with Vanessa I checked the hotel rate it was $70 I booked another night and asked her to apply the late fee to the new night and we can stay in the same room. She said I would still be charged the $100 deposit for the new night sarcastically like she was trying to discourage me from staying. When I said sure I don't mind paying the deposit. She got visibly upset and said she refused to rent to us, when I said this seems like an underhanded way to do business and bad customer service she laughed and started mopping the lobby. There's other much nicer places in the area for the same price save yourself the hassle and don't stay at Baymont. I usually love Wyndham properties but this place does not deserve the Wyndham name.
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December 2023 by Successful One
There's no mini fridge or microwave, there was a leaky crack in the ceiling, the phone line was literally snatched from the wall and the smoke detector was not even attached and was sitting behind the television. The door is not sealed underneath and rain water was coming in. There was also blood stains on the mattress pad. I asked for another room, they refused. I asked for a refund, they refused. I asked them to at least change the bedding and it took them 4 and a half hours to get someone up and even then they didn't come to do it until I flagged them down after they had already bypassed my room. I will NEVER stay at this location again and I don't recommend it to anyone. The only thing they have is audacity. I took pictures of everyone but it will only let me post the two for some reason.Rooms: Terribly over priced for what they have to offer
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November 2023 by Lori Wain
If I could give a negative score I would but based upon the location it deserves a 1. This place is FILTHY. I originally planned a two night stay but that quickly changed to one night. The beds are advertised as being queen which they are not, perhaps full but seems more like twin sized. The room had a strong odor that was either must or mold and caused this reviewer to become ill. The second night was cancelled but there are still pending charges for both nights. There were dirty marks all over the bathroom so either no one cleans it properly or it has never been cleaned. The photos posted online are not representative of the motel (yes this is a motel and not a hotel) so beware. You are informed that you will receive a hot breakfast and there is nothing hot about it. I was informed that the General Manager would reach out to me but it has been a week and still being overcharged for a night that we choose to stay elsewhere. I would suggest staying as far away from this place as possible. It is so dirty that I will be thankful not to have caught scabies or something else.
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November 2023 by Tukisha Verdell
So my family and I been staying here over a month or so with no problems like the one I had on yesterday, we are currently displaced and have paid to stay here nonetheless the Manager at this property is one of the most insensitive and disrespectful people I have ever met, she don’t know how to talk to anyone she is a very nasty disposition about herself, a true definition of a Narcissist she will gas light guest and call the police on them to justify her behavior. The Owner and CEO needs to find someone more professional and qualified to work at this location. She is a piece of work, she is evil. I know we all go through changes but to be treated like this was degrading and disgusting…
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November 2023 by C T
If you like watching roaches try to carry the TV out the door, this is the place to stay! I think the carpet has been there since the 70s based on the smell of it. Not worth the price at all.
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October 2023 by Gabriel “Gabo” Lopez VII
Run! Fast! In any direction away from here.The first room was not somewhere I would ever want to be much less sleep.After the manager offered and performed a quality check of the second room, we were relieved.Upon entering, many noticible stains and debris on highly touched surfaces. A roach in the entrance and in bathroom. There was a used condom next to the bed, balls of artificial hair on the carpet. Long black and some long silver grey Hair on the toilet seat and in shower, hair on the table used for dining. The smell of regret was undeniable and forced us to leave.I asked the front desk to borrow the vacuum cleaning supplies etc. It was before 4:30 however they have No Access to cleaning supplies.We spent a total of 45 min in this room. Did not receive refund.My puppy threw up a large amount after leaving this property, I can only imagine what she may have licked off her paws or sniffed off the floor.Rooms: 1 trash bin. Smelly ac. Recked dangerous and uninhabitableSafety: We are otw to the vet because the throwing incident.Long sharp screws in the parking spaces and walkways.Noteworthy details: Pray for anyone who must stay here
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September 2023 by Daniel Fesler
All around great service, great staff, the listed amenities are better then expectations, the exterior could be a Lil off putting due to the weathered paint yet the interiors are fresh, clean, & comfortable, not to mention the pool is well maintained for a outside unit. This Baymont is truly worth the stay my only complaint or consideration if your here for a few day stay the median on the main street won't allow you to turn in coming from the west so you'll have to go a stoplight down and u turn to have access to the entrance which isn't wyndham s fault just something to keep in mind but it isn't a hassle and I say that having to do so in my 26 ft. Commercial vehicleRooms: The wifi is decent even at the end of the building the closer you are to the front desk the stronger the connection and was able to stream my xbox games to my PC without issueNearby activities: There's a bar & grill right behind the hotel and is close enough you could stumble back if one felt inclined to do soSafety: Seems to be a nice quiet safe areaWalkability: There's literally everything within a 5 to 13 minute walk even a shopping center and mall plaza, 98% of food services deliver and will come right to your door so you don't have to meet them at the lobbyFood & drinks: The lobby has most of any thing one could ask for including name brand personal pizzas yet there are tons of places even a convince store on the opposite corner of the hotel which is well stocked
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September 2023 by Jenn Paul
Booked the room for six nights but couldn't stay. This was the worst room ever nothing worked. No phone the tub didn't drain. It was like a big mildewed smelly room. Very dirty. If you go outside you only smell weed. Very dangerous. Do not stay here!!Safety: Not safe for anyone!!
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September 2023 by Brianna Buffalo
The rooms were concerning. There were bugs, and my coworkers mentioned having bed bugs. My room didn't even have a fridge or microwave, and the front desk mentioned a fee to move our room to another with them. The phone in our room didnt work, as the wires were ripped out and frayed, which would be a possible fire hazard.I will give the staff credit, they cleaned the room well, and restocked what we needed without hassle, and front desk staff was friendly.Nearby activities: It's near several shopping centers and restaurants.
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September 2023 by Christopher Lainhart (Blain)
This was the best hotel stay from checking to check out that I have ever experienced. The front desk staff were amazing and helpful, the cleaning lady is the sweetest lady ever! Everyone, including other guests were kind, they don't both you. The location is great. Would most definitely recommend this place to anyone and would stay again!!
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September 2023 by James Green
From the front niceBut once you move to the outside room area I was worriedThe room however was wonderful. Clean, updated, and roomy.Outside to inside was like night and day.
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June 2023 by Adam Ondrajka
1st room had someone already in it sleeping on the bed when I walked in. 2nd room college deadbolt was busted & swing latch deal was broke off the door. Exhaust fan was running & sounded like it was about to come apart. Room smelled of smoke. Worst Baymont facility I’ve been too so far, staff was nice though.
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January 2023 by Philip Lee
The good: Clean room, comfortable bed , and friendly staff. The bad: No hot water, only slightly above lukewarm, no microwave or fridge, outside starting to look rundown, a $100 deposit required that is not known till check-in. The deposit I am sure is because of people who are living in the motel. Not enough outlets, smelled like smoke even though was supposed to be a non-smoking room. Multiple responses to reviews by ownership yet the same issues persist. Don't trust that they are making it better, they just trying to scam you into giving them another try even tho nothing changes. Overall, we won't be staying here again.
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December 2022 by Josie Hulett
They cancel reservations even if you call to confirm. I called and confirmed I was coming in after midnight. They said I had a guaranteed check in until 7am. Sounded great. I arrive at 3:30 am to find out it was canceled because my card declined. Instead of calling back, after telling me I’m guaranteed, they canceled it. Leaving me stranded in Greenville.
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December 2022 by Nicole A.
Worst hotel I have ever stayed in. If I could give it zero stars I would. Shabby room with worn out interior, 3 lamps missing light bulbs, filthy bathtub, and the heater didn't work while outside it was freezing. Also right next to a very business freeway intersection. Several other families who initially stayed there in our group checked out the same night due to bathrooms being dirty, cigarette butt burns in various places, holes in doors, stains on walls, beds not clean... beyond unacceptable
