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March 2024 by Lyndsie Yamrus
Two stars because the employees are always nice. But they are always out of food. They were out of donuts today, nearly every kind even munchkins at 1 PM.
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February 2024 by Frazier Shannon
This is by far the worst customer service experience I've ever had. While my family and I waited for someone to assist us, they were just ignoring us like we were not there. I finally got frustrated and used the self check out while they helped the people that walked in behind us. Also, they got my coffees wrong. Normally, I love Dunkin but I feel that you lost a customer because of this locations customer service. Here we come Krispy Cream.
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February 2024 by Friday Friday
I went in this morning for a sandwich and tea. I used the kiosk because the young lady was getting donuts for another customer and didn’t seem to be in a good mood. Him and I were the only two in the store at the time. She made my sandwich didn’t tell me it was ready and put it on the rack. I asked her if I could get my tea as she fiddled with the cash register. Her response was I’m trying to fix this ( the receipt paper on the register) I didn’t need a receipt I used the Kiosk so why did I have to wait? So I asked the gentleman at the drive through but he was getting slammed with cars. So finally she came over to where I was standing slammed my Tea down and walked away. My only question was can I have my tea please. I asked for a refund I will not spend my money in a place that allows the employees to be so disrespectful to customers. The gentleman at the drive in is always friendly and professional to bad his coworker running off customers.
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January 2024 by Kenneth Calcutt
Ordered a dozen donuts through door dash and they were out of over half of what was ordered. What they gave was stale and not edible
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December 2023 by Joanna Wenger
I don't come to Dunkin often but I am very glad I did today :) The employee was SO kind and gave me 6 free donuts instead of 1! Made my day!! and they are
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December 2023 by Takari Smith
It wasn't my first time here but this was my first time having a bad experience. Came in after having a good experience in drive thru to come place some orders for co workers. Got to the kiosk and didn't see what i was looking for so I asked the young lady did they even have it. She said yes. I still didn't see so she said ill be with you in a minute.I stepped to the other side to let other customers order. 5 minutes went by. She stops a customers from ordering on the kiosk and takes his order then goes back to what she was doing. Side note I'm still standing there waiting for her to take my order and she never does so I decided to leave.
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November 2023 by Laura Scott
Had to assist another customer not one employee even looked our way. I asked for liquid sugar in my iced coffee and I feel the grains of sugar they don't melt in iced
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October 2023 by Alexandra O.
This Dunkin has gotten my order wrong 4/5 times. I've given them the benefit of the doubt, but today I ordered a hot chocolate and was given a black coffee - yuck. It even says hot chocolate on the label...
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September 2023 by Based Moves
The morning manager is such a nice guy.
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September 2023 by colten c.
I just wanted a sausage egg and cheese breakfast sandwich on sourdough bread.What I received was absolutely pathetic.Not only was the bread completely un-toasted and soggy, but they completely left out the sausage. What a pathetic showing. I can see exactly why this location has under two stars on this app. I wish I could give it zero.PATHETIC!
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July 2023 by Nikii Joli
The young woman with the color braids that works there has a very nasty attitude. I asked her if she could add more syrup to my strawberry coolata because it was very sour. She gives me sugar packages instead. I tell her can I have it remade for it to be more sweeter. She said she's not going to do that because it's going taste the same. I asked her repeatedly if she could do it because it didn't taste right and that the customer is always right. She tells me no the customer is NOT always right and begins arguing with me about it. I asked to speak to her manager she tells me she is the manager. I ended up just asking for my money back. I have never experienced this bad of service in my life. That "manager" should be fired!
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July 2023 by Kevin S.
Solid food and it was prepared very well. Service was very good and it was convenient
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April 2023 by Tabitha James
love love i stop at any dunkin i see when i’m down here. all of them are amazing.ps. please put one in lancaster ohio ☺️
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April 2023 by Leslie Deetman
LESLIE. My name twin! She is my morning hero. I placed a door dash order, I wasn’t able to add certain items to my coffee on the app, so I called and she gladly added it for me. A few moments after getting off the phone, she calls back and let me know something else from my order is missing and if I would like a replacement. I have never had such great customer service experience through a door dash order. Leslie was so sweet and helpful. Thank you so much!
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March 2023 by Sophia Ravenel
Fast friendly service asked store associate about a particular drink he did a well job explaining. Drink and donuts were delicious
