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February 2024 by Andy
We stopped by this morning as we were leaving town around 9:45am. No one in front of us. My drink was a coffee with 5 cream 5 splendas. I got a black coffee with so much regular sugar that I could not finish it.My wife had an ice Chai tea latte, got an ice coffee they had to remake it. Originally gave us the wrong food order, and then when it was corrected, my sandwich was essentially burned. Service was friendly and corrected the problems. Staff needs more training in order procedures.
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January 2024 by Lisa Hook
The muffin I purchased @10am and it was stale.
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January 2024 by Hunter Sweatt
Horrible customer service!!! The girl in the olive green jacket is constantly on her phone and terribly rude. I'll go farther out next time to a better dunkin that has better service.
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November 2023 by Sara C.
The manager on staff is always so helpful and knowledgeable about the drinks. I've had no problems with my orders and throughly enjoy coming in for the Dunkin ambiance :)
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November 2023 by Josh Chastain
Service today was terrible. Waited over 15 minutes for a medium coffee. The staff was rude extremely
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November 2023 by Brooke Gowder
Sat at the drive through window for 20 minutes waiting on two lattes and two bagels. which should be easy enough. took forever. got the drinks, tasted like spoiled milk, it is not consumable. the bagels barely have any cream cheese on them and they are burnt to a crisp. terrible service, took forever, and wasted 18 dollars, and thirty minutes of my life.
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November 2023 by Happiness04291925231
The drive thru menu has every kind of donut imaginable. But what they have is quite different. Did have anything with chocolate Al though they took my order for them and waited until I was paying and picking up at the window to tell me. Why have your fancy Madison Ave menu display but have nothing that’s on it? Don’t get me started about how I was treated for not just smiling and saying “great, just give me whatever you’d like to give me”. Terrible place!
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October 2023 by Bryan Burgess
I did not have a good experience here today 10/16/23. I ordered at the kiosk, two donuts ( once chocolate frosted with sprinkles and one double chocolate) and a bottle Pepsi. Went to order pick up and waited 5 mins. Lady behind the counter asked kinda rudely ( my opinion) can I help you sir? I said yes I’d like my two donuts and Pepsi please. She grabbed them and handed them to me. I didn’t open the donuts til about three miles down the road only to realize they didn’t even read my order and gave me two donuts I did not order. I don’t usually get good service or bad service at Dunkin just service but this was bad service all around.
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September 2023 by Stephenie Benes
Employee was nice, and service was quick, but the food was terrible. Got hashbrowns, they were somehow burnt and soggy, they were inedible. The other food was OK, but not good. I guess just stick to drinks and donuts from
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September 2023 by Josh Harley
W Dunkin’ Donuts, they employee deonta was a big ol sweetheart and served me with the best experience ever. Give that boy a
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September 2023 by Quinton Heck
Do not go here.Absolutely awful service and awful food prep. I promise you, you will regret going here.The cashier girl had AirPods in and was ignoring everyone that came in. Made us order on the kiosk when the kiosk had nothing to offer that was on the menu.We all left in the middle of ordering.
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August 2023 by Julie M
I love Dunkin but this one needs some help. We waited in the drive-thru for 15 minutes and no one spoke to us at all. So we parked and went to see if they were open. They were open... We thought maybe they couldn't tell we were in the drive-thu and brushed it off. We to the register to order and the workers didn't seem to know what they were doing. There were no donuts and it took another 15 minutes for them to make our coffee. Mind you, there is no one here besides us. The whole establishment looked abandoned.
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August 2023 by Anthony Sebastiani
The worst dunkin donuts i have ever been to. Takes 20-30min to get your order... understaffed and results in orders messed up.
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August 2023 by latasha ortiz-Rose
What a pleasure to have a cappuccino blast made correctlySophia & Kade were awesome. If only I could take them with us to
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July 2023 by Eric Betzhold
Interesting experience this morning. Went inside to order some donuts (has been a minute since I’ve been to this Dunkin’). Stood around waiting for one of the 4 folks working there to talk to me - one eventually did, letting me know to put in my order at the kiosk.I guess this is the way things are going now. Interact with devices, not people ?. After placing the order it took a little while to get the donuts, but not too bad. Meanwhile I redownloaded the Dunkin’ app (last time I tried to use it there were no nearby stores that would take an order from it). It seems like using the app and ordering ahead of time is the way to go these days.TLDR - IMO it’s not as bad as all the other recent reviews state.