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November 2023 by Melanie
Great customer service. I will not get tires (or brakes) from anyone else. Super helpful and calm and patient with all customers that they talk with face to face or over the phone. They always explain everything in detail and help you find the best cost effective resolution for you and your needs.
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October 2023 by Edward Smith
As usual, I was completely satisfied with my service experience at Gerald’s. I was seen as a walk-in for brakes and less than two hours later the work on front and rear was done. The quality of service, whether I need tires, brakes or just a check, is the main reason I trust Gerald’s so much, but it’s also the people there who keep me coming back. The staff is friendly, concerned and efficient. They absolutely make you feel that they are glad you came in.
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October 2023 by Brenda Dye
Thank you Jon Stephens. He is patient, polite, and honest. And the work on my car was "no surprises"...well, mostly. Thorough and priced as expected. Always a good experience at Gerald's. I have been a loyal customer for decades- literally! Clearly business is booming. Too much? It's rather chaotic! Please open another location in North Mt Pleasant. This location has become too busy!! Cannot get anyone on the phone! Hope the rose on the passenger seat doesn't stop...it's a little treat that somehow actually matters. ?
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October 2023 by Renee Peyrot
Thank you for your awesome service. Rarely have I found service providers with such great customer service!!! I would give all of your people a raise ?! From the first person answering my informational call, the person contacting me when my brakes were completed, and lovely persons at the reception desk, were professional, patient, and cheerful (definitely a bonus ?!). And to add to the A+ service, the cost was lower than competitors AND a had a lovely fresh rose ? on my car seat! WOW is the term. I will be a customer for life! Thank you again.
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October 2023 by AE Walker
Called this morning to price check on 4 new tires. Chris secured the type of tires I needed within an hour and installed them the same afternoon!The shop was very busy as usual with customers coming and going. However the front desk personnel were professional and courteous and treated you in an unhurried and genuine manner.Thank you! ⭐️Y’all are the Best!⭐️I love my new Tiger Paws, too!
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October 2023 by Lyn C.
I made appointment for 4 tires a week ago, confirmed yesterday, confirmed when dropped car, received email car was done only to find out no work done, tires never arrived to be put on. Total failure of this business do not use them! Reporting to BBB
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September 2023 by Kayla Gore
Thank you to the amazing and kind workers of Gerald’s tire! I caught a flat on the interstate and I had to be to work. They fit me in and had me back on the road by the time I was off work. I feel super confident when driving with my new tires. I appreciate them going over my tire care and making sure I understood what was going on! The people there are polite!
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September 2023 by Zoe Diggs
My husband called and asked about ordering a specific tire to which Matt said he would take care of it. They had a few people out on Saturday, so we assumed that we wouldn’t be able to get anything done until Monday. When Matt came in, he made sure to get everything got taken care of and done on Saturday. We also got new breaks to which he let us know we only needed back breaks! I appreciate all of Gerald’s and their honesty. Matt was awesome!!
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September 2023 by Robbie Harbin Monfort
Your staff, April, Christopher and Christian along with everyone else who helped me were amazing!! They we so busy but you were treated like you were the only one there ! I am from out of town and was in a difficult place trying to find a tire rim. They gave direction and support. Took wonderful care of me and got me back on the road very quickly! Can say enough about customer service felt more like family!
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August 2023 by Woody T.
I have been a loyal customer of Gerald's for over 25 years until today because of what happened to me the last two visits. 1st-On Wednesday 8/30/23, I leave my truck at their location on Rivers, checked my truck in with Gene and four hours later, they completed nothing, and I had appointments. I wanted a tire lug they cross threaded replaced, at this location, and it snapped at their Mount Pleasant location. I also wanted my tires rotated and a leaky tire checked. They called me after four hours and said it would be $153.00 to fix the lug. Nothing else was done! I picked my truck up and left. 2nd-Today, 9/1/23, I show up at their Mount Pleasant location, 7:45, to have my tires rotated and check my leaky tire. The lady at the counter said it would be an hour and a half, which was no problem because I had a way to get to my 9 am appointment. She said if I leave, it will go into the 24/48 hour arena. I have left my vehicles with them over a dozen times so I can take care of other business rather than sit on my ass and be unproductive. So, I have to remain hostage to get an hour and half service completed?!! I call BULLSHIT!!!!GOODBYE GERALDS FOREVER!!!!!!VERY SINCERELY 25 YEAR CUSTOMER GONE!!!!
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August 2023 by Julia Prince
Gerald’s is always exceptionally hospitable, polite, and motivated to get the job done. Living in a construction zone (full of lots of nails ?) as well as driving a ton for work has given me a fair-share of car issues. Luckily, Gerald’s always take my car and has it finished the same day- allowing me to keep doing the work I do! If it is ever not finished the same day, it would be because I royally messed up something… I truly couldn’t ask for better service, so thank you all!
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August 2023 by Edan Calderon
This location (Mount Pleasant) far exceeded my expectations. The staff was courteous and friendly, they made an appointment for my alignment and were prompt the day of the appointment. I got my car back in a timely manner and their work was done right the first time.Other shops couldn’t do the alignment since I had bigger tires and lift on my truck, but Gerald’s did it and also beat the prices at other shops. I appreciate the service.
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August 2023 by Bret Lee C
Please stop over torquing lug nuts with the impact guns, especially on wheel locks! We purchased a vehicle from my in-laws for my daughter. They just had tires put on at this location. Impact guns should never be used to tighten lug nuts. Use a torque wrench.
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August 2023 by Lisa Baston
After going to Ham's for a nail I found in my tire just as I was about to board a cruise later that morning. They were less than helpful and seemed to have no idea what was going on. Seemed like pure chaos over there. They said it would be days to fix. Obviously, boarding a cruise, I was in a bit of a time crunch. I called Gerald's Tires on recommendation of the guy at the front desk of the hotel.the guy at the front desk of the hotel. I spoke with Chris the manager and said to come over and bring it in and he will get it done ASAP.. they actually ended up putting a new tire on and finished it so fast. When I got in my car, I found a rose. Gerald's Tires is top notch!!!
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July 2023 by Tiffani Cottrell
This place is absolutely amazing!! My mother and I are visiting in the area for vacation, and while here, her splash guard under the car came loose. We went to another place first and they didn't even bother to get us in or help. After looking for other places, we stumbled on Geralds. They were super busy, but Cy worked us in so he could fix the splash guard. The front desk man was so friendly and took the time to get us worked in! Cy had us in and out in less than 5 minutes! If you have any auto needs, I heavily suggest going here and seeing Cy!!