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December 2023 by Carlmichael H.
Very disappointed in the current service at Precision Tune Auto Care. Apparently they are under new management and the service has gone way downhill. Do yourself a favor and go elsewhere for your car repairs.
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November 2023 by Crystal Gartman
If you are a woman, don’t go here. They take advantage when someone doesn’t understand what is needed. My family is out of town and my au pair went here to have a headlight replaced. They told her it would be $500 + to take off her bumper to determine if it was a light or ballast. She declined but they still charged her $110. We called and asked what that was for since they didn’t even diagnose the issue and we were told they had to open the hood to take a look. Wow. So they charged a women who’s first language isn’t English $110 to pop the hood. Do not do business with this establishment.I actually did call…and was told that you all popped the hood and that was worth $110. To make this right, you need to refund the money and discontinue to charge for ridiculous “services”.
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November 2023 by RON F
After front head light repair, which they did a good job. Was told we need CV joint/axle for my son’s car. $1600. We took it to another shop for 2nd opinion and was told there is nothing wrong. I don’t want to guess as to the reason for the recommendation to replace so I will leave it at that
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September 2023 by Jonathan Tuggle
They stripped and cross threaded oil drain plug. At next oil change interval was informed it could not be removed therefore drain pan had to be replaced. Unwilling to compensate for the damages upon speaking with district manager. Admitted they should have discussed with us at prior service but had some “new young guys working”. Told them not to perform repairs and we would take it elsewhere. Another shop quoted price 20%+ less for now needed repairs. God speed to whoever trusts them with their vehicle.
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September 2023 by Whitney
Been a customer for 20+ years and during last visit was taken advantage of by fixing all recommended repairs and suggestions of Precision Tune. $3,000 later, upon completion car was still not functioning. Took it to dealership and learned Precision took advantage of me by recommending costly repairs that were not needed. Informed Precision Tune, they admitted to error and I have received not a penny back. Sad to see the decline of this business and will never take any of my vehicles again. As a resident of Mount Pleasant for the past 20+ years trust me when I say, this place just sucks and will mess up your car. DONT TAKE YOUR CAR HERE!
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September 2023 by Bobby Bean
To reinforce some of the more recent reviews, I suspect this location has gone downhill since the departure of Tom within the last year. New District Manager and they're all about the money. I stopped by to ask a few questions about work I need done and didn't proceed with them based on what I heard. Asked pointed questions about various options for my vehicle, and got wishy washy answers. Labor indication was expensive. I will still give 3 stars as they did not work on the vehicle, but wanted to note the management change...TLDR - Tom is gone so proceed with caution - the older, more positive reviews may no longer apply.
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August 2023 by Pali Spruill Suranyi MD PhD
We’ve been using Precision Tune for all the cars in the family and have always been satisfied by the courteous professional and timely service. Emily Poole was an exceptionally good communicator over the phone and in person, which I really appreciated. Ubaldo, was extremely knowledgeable and was very helpful in navigating the tough issue of needing a new engine for my Kia. Also the gentleman who accepted the car when it broke down suddenly,( don’t remember his name), as I pulled in after store hours with the vehicle barely moving , he unlocked the doors rushed out to help, and listened to my concerns and saved me the trouble of having to write things down and drop off the keys in the night drop box. A truly excellent team overall .Service: Auto engine diagnostic
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August 2023 by Shannon W.
I went in for an oil change service and they did a great job. Emily Poole the store manager made my whole experience enjoyable. She was personable, patient, and knowledgeable. 10/10 recommend!
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August 2023 by Robert D.
Great shop ,, Emily is the best most honest person in the business Thank you for always taking care of my families cars !!! 100 stars !!!!
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July 2023 by K W.
The most dishonest manager and assistant manager ever! Quote one price and then tell it is substantially more (thousands) after they did the work! They did work that we specifically said not to do.Then told us they would put the old parts back on but then the next day they refused. Told us to pay to get the car back or leave the car and take them to small claims court. Lesson learned! Do not go here!! Still waiting on the owner to call me. 3 weeks and waiting.
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July 2023 by Minh Nguyen
They charged us almost $2000, they didn’t fix my car. They were guessing the works which are not related to the car problem. We took the car back 3 times and they said they don’t know what wrong with it. They still took $2000 from us. What a nice people. I hope you sleep well with the money you stole from me.Service: Transmission
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July 2023 by Kate Wenger
The most dishonest manager and assistant manager ever! Quote one price and then tell it is substantially more (thousands) after they did the work! Then told us they would put the old parts back on but then the next day they refused. Told us to pay to get the car back or leave the car and take them to small claims court. Lesson learned! Do not go here!!
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June 2023 by Layla Luna
This is an amazing place to come. Very professional and honest employees. I had a problem with my car and they were so helpful. Don’t go anywhere else. I’m very grateful and happy with their work. Highly recommend Precision Tune Auto Care.Service: General repairs & maintenance
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June 2023 by Kane Howe
The crew at Precision were very friendly and helpful. We were traveling and had some issues and they were able to help. We felt they were honest about what needed to be done and not, that's a good feeling when being far from home.
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May 2023 by Jenn B
We have been using this Precision Tune for many years for our vehicles - everything from replacing an engine to oil changes. They offer quality work for reasonable prices. I especially like working with Tim and Cody. They are very knowledgeable and professional. We trust them for our car needs.Service: General repairs & maintenance
