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August 2023 by Gerald Bloom
Our salesperson, Tom Carns was extremely helpful in our purchase process, and was very knowledgeable.
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July 2023 by Dianne Parker
Good sale prices on mattresses! Delivery & set up was great!
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February 2023 by Tiffany Jennings
How is it that if someone calls and tell you that one they are not making payments on the stuff that it was put in your name for someone else that y'all don't come and pick the merchandise up y'all make the customer keep the merchandise after they are telling y'all they want their name off the account. This is crazy, that is why I always use rent a center bc one they understand your situation and if you tell them to come get the merchandise they come get it. Never will I ever get anything from Badcock
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November 2022 by Demi Taylor
Found exactly what my daughter wanted and Karina helped make it happen
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November 2022 by Marshall Mathers LP
THIS COMPANY SCAMS AND OVERCHARGES, ESPECIALLY IF YOURE MAKING MONTHLY PAYMENTS, KEEP AN EYE AND KEEP YOUR RECEIPTS
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October 2022 by Wayne Golden
Love that storeThey are so helpful
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July 2022 by lencher ngree
Dorothy in the myrtlebeach store is an example of an excellent representative she took her time with me explained my options and help me understand what I was signing she didn't rush me and I loved my experience I will definitely be back to purchase something else
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February 2022 by E. Fortune
Good experience. I've been there a few times before and it's usually pleasant.
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February 2022 by Don Robinson
Very friendly staff who were helpful and not pushy.
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October 2021 by Shiquita D.
I spent over 8k furnishing my new home last year in Badcock. I even got insurance on EVERYTHING!!! Less than a year my dining room table started peeling and my daughters bunk bed started coming apart at a junction that did not to be put together by their delivery crew. She's only 4 and weighs less than 100 lbs. I called Conway Badcock, which is where I purchased my bedroom set, my sons bed, my daughter's bunk bed, dining set, and mattresses for us all. I put insurance on everything. The young lady who helped me was nice and talked me into getting the insurance to be on safe side. She explained if daughter jumped on bed and it break the insurance would cover Or if the dining set has a water mark from your glass it would cover. So I called them to have them come out. I showed the young man the issues. He said that they would call. A week later no call. I called them. The manager took a while to come to the phone. She came to the phone and told me that the man told her it wasn't manufacturing damage. Oh yes it was, I only wipe my table off with water and rag and my daughter did not cause the bunk bed to start coming apart from the section that it was. So, the insurance is useless and their furniture is not of good quality. They're crooks. Go somewhere where they will value their customers and truly stand by their products and if you decide to go there...definitely do not buy their insurance. I spent almost 9k just to get a slap in the face when their furniture failed my family. Go somewhere else.
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September 2021 by Kama Howdyshell
Friday at 830 am they called said my bed set will be delivered to my house on Tuesday. I called today to see when they were coming the girl on thr phone was so rude and nasty and said that I was was lier and they didn't call. I gave her thr time and number where they called Friday morning and said that was their number. I said we'll I need to know because one I have a rare disease that causes for alot of doc appts and I had one Thursday she said well if you have any doc appts you might as well cancel them and we will come whenever wr feel like it this week. One I have brain tests that needs to be done on Thursday and I can't miss it she said well you still might want to cancel and we will probably come by this week. I spent over 800 dollars and not a le to get my furniture I have to have help with everything g and hubby works long hours to provide for us so I need to know when they are coming. She did not have to be rude o could've been u king in her different tone of voice and wordUpdate the driver forgot pieces when it was delivered but the lady on yhr phone took thr time to bring it to me after she got off work. I don't know what happened in the last few days but I hope they keep up the good work
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August 2021 by Kama Howdyshell
customer service was entirely rude told me my order would be delivered Tuesday scheduled the. called today and wad called a lier I have a rare disease that causes for alot of doc appts told me that I would have to cancel my appt for Thursday if they decided to bring it then when it was scheduled to be delivered from. the lady who called me Friday morning to my house on Tuesday. so who knows when I'll get my bedroom set
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August 2021 by Katja H.
I ordered a Bedroom night stand May 9th to pick up in store in Myrtle Beach since then mgr has called me several times post poning pick up date , with various excuses have not heard anything since June tried to call but mgr was too busy to talk to me the assistant on phone could not even locate my account even though I had bought a whole bedroom set a couple months earlier . I asked to be called back and give me an update or refund my money never heard from her. Now I am out of $356.00 and still no reply Kat H unhappy customer
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May 2021 by Livi Love
We purchased furniture and a insurance protection policy. Ever since 0ctober our sofa mechanism has been faulty/ the sofa recliner came with the issue the movers scratched the leather off our furniture while bringing it up, they told us months on months they would have a tech or repair man come service or replace the sofa. Then over the phone our policy doesn't cover the damage caused by the movers. So Im paying for a $900 sofa that only one side reclines and the fresh office look is gone entirely because the movers added a extra touch and scraped a bunch of leather off between moving it from the truck and into the apartment. My bed frame/ headboard came damaged they replaced it with another damaged headboard .
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March 2021 by Bob S.
I would like to thank Badcock & More Furniture and it's associate Leslie for everything that they have done to solve our problem. I highly recommend them. When we had a problem with a sofa and loveseat that we had purchased new there, and when the manufacturer and parent corporation refused to do anything to correct the situation, Leslie and the owner of the local store stepped up and made a very generous offer to help us out of the situation. Above and beyond the call. Leslie, especially was very concerned and helpful. Not giving up for us until it was resolved. The problem was not their fault, it was a manufacturing defect, and the responsibility of the manufacturer, but the store owner decided to solve the problem. He did not have to, he chose to, and we are very pleased with the solution.
