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March 2024 by Jourdan Jenkins
Nice selection of shoes. Great customer service!
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March 2024 by Steve Robinson
Asanti and Nevi I am so grateful for these two to come in all the way from Charlotte, needing a pair of shoes to match a particular outfit. These two went above and beyond, and even found the shoe that goes better than what I could’ve imagined. Thank you both for amazing service
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March 2024 by Bianca Anderson
I forgot to do this review last month.TLDR: The staff (Lillian, Max, and unknown phone customer service rep) were great, but the company's communication/ notification methods and refund /exchange policy was lacking.The refund procedure was frustrating because they only had the options of sending a check or going in store which may seem standard except for the fact that you can place orders via phone. So, why can't my refund be conducted the same way? The order was placed in store on January 19th, 2023. I was advised to expect my order within 7-10 days making the receiving date approximately the 26-29th, give or take 2 days because of the weekend. I checked online a few days after ordering and it showed my order was received and processing. I called the store about a week later and asked if they had an update. I hadn't received any notifications, and I was in the area but couldn't go online at the time. Lillian told me I have to go online or call customer service. I went online to check the order status on the 28th and the site showed my order was cancelled with no further explanation. I went back through my emails to see if I had missed a notification, but I hadn't received anything (nothing in the junk, spam, or trash either). I called customer service to get an explanation of what happened. They informed me the order was cancelled because they ran out of the shoe. I had asked why I hadn't gotten any form of notification and she discovered that none of my contact information was listed. This was odd because I distinctly remember the associate not being able to even input the order without inputting or verifying my information. The system wouldn't let her progress without it. I asked how I would have been notified or refunded if they didn't have this information, but I didn't get an answer. The representative then told me they had another size back in stock but when I asked if they could just supplement that size instead of refunding my order she said it couldn't be done that way. I would have to make a whole new purchase which I could do with her over the phone. Refunds were only available in store or in check format (mail). Purchases could be done in store, phone, or online. I opted to do the refund in person and the representative said they would reach out and inform the store manager that I would be coming within the next 2 days. I called the store on the next day and she advised she was not aware of anything and no one communicated that to her. She took my information and said she would call me back. She called me back but I advised her I couldn't make it that day. I called the next day and I went after work. Honestly, think I scared Max's coworker because of how tired and apathetic I sounded when she asked how I was. Though none of it was directed at Max I can understand how it came off. Her coworker asked if she would be ok and Max was very kind and said she was fine and acted like she didn't understand why they were asking. I appreciated Lillian for having the information ready and for passing it on to her coworker Max when I came to do the refund.Thank you, Max for being professional despite my outward appearance and disposition.Journeys had still sent me a check with my name completely misspelled, despite opting for the instore refund. I shredded it after I confirmed the instore refund had gone through.
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December 2023 by J Del Valle
Customer service was spot on, considering I was shopping on Black Friday! However, we did not find what we needed and therefore we did not purchase anything.
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February 2023 by Skye Ocean
I went to 4 stores looking for a pair of red high top Converse in my size. I needed them asap. A nice guy at the Converse store suggested Journey's and voila, they had one pair left in my size????The staff was super sweet ?
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December 2022 by Kim C.
We enjoy shopping in journey. They always have a great selection of stylish and unique shoes. New Balance. Dr Martens. Toms. Timberland. Vans. And many more. Prices are on the higher end but most of what they have you are going to find the same shoe close to the same price elsewhere because of the brand tends to control the price. Tonight I went in looking for some New Balance shoes and did find them but came back and returned them because the New Balance store was having a huge store wide sale. I was disappointed in the professionalism of the store associates. They were sitting on top of the display case and one had basically a tank bra on with a shirt to cover it but left completely unbuttoned. In my old fashioned opinion, not an outfit to come to work in. The store definitely appeared like just a 'hangout spot' that happens to sale shoes too. That being said they were very friendly and did their job.
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September 2022 by Marilyn Gallant
Found what I needed. Was better stocked than vans or Nike outlet.
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January 2022 by Grace N.
one of the best journeys i've ever walked into. The staff is super nice & the store looks clean. Employees held up great conversation the whole time my husband and I were in there. Everyone helped to assist me in the best way possible. They've got some great sales techniques in there! They definitely have a returning customer here.
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December 2021 by Jacqueline V
Friendly associates who greet you as soon as you walk in and are willing to help you find what you are looking for.
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November 2021 by Mel W.
This store seems to sell shoes primarily. I noticed a wide selection of athletic shoes as well as ankle boots and even some sandals. Everything was displayed neatly and the price was clearly visible which was nice. An employee offered to assist me as soon as I entered the store which I always appreciate. While many of the athletic shoes were cute/stylish after trying on a couple of pairs I noticed that I couldn't locate any shoes with the level of internal cushioning that I was seeking, but I would consider returning to make a purchase if I found something that provide me with adequate comfort. The interior appeared neat and organized and there was ample space to try on shoes.
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October 2021 by Ashley Middleton
If I could give a zero I would. I went and swapped out two pairs of shoes for my kids( bigger sizes) and the shoes I wanted they didn’t have the sizes I needed in the store. They ordered them for me right then and there. Fast forward to two weeks later and I still don’t have my shoes. When I called Friday October 8,2021 they told me I needed to call customer service so I did. The store ended up calling me back apologizing because they had my shoes that came in my name on display. I took the apology and told them that I would be in today October 9, 2021 to pick them up. Long story short I went into the store today and they sent my shoes to a completely different store and sold a pair. And refused to give me a refund. I swear I will never do business with them again and I will be speaking to someone higher than the three incompetent managers I spoke with today.
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October 2021 by Shianne J.
Porscha was extremely helpful and really made both my friend and I feel amazing with our shoe purchases.
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January 2021 by Gwen B.
Great customer service. I have always loved this store. The styles of fashion is not what you are going to usually find and that is what I like.
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October 2020 by Evan Guthrie
Journeys at Tanger Outlets in North Charleston is a great place to shop for the latest styles in casual clothing and shoes at a good value. I like the selection and discounts that they have here and I have been able to find some really good items here and have been happy with all of my purchases. This is a fun place to shop.
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May 2020 by Gwendolyn Belton
Great customer service. I have always loved this store. The styles of fashion is not what you are going to usually find and that is what I like.
