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January 2024 by Ethan Taylor
So the only thing it was there for was to change out the tires they did and ever since it’s been awful the day. The day I picked it up the guy told me the door handle was getting stiff and when I tried to use it the dang thing didn’t even work so I had to fix that then the passenger tail light was busted and now the dang wheel has fell off and when I called he said he would email me so I could email them some pictures of the incident and now they still haven’t reached out and won’t answer the phone. I wouldn’t recommend them to change the windshield washer fluid. Do yourself a favor and find another shop so your not in the situation I’m in. Only reason I put a 1 star is because there isn’t a 0.
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December 2023 by Aaron R. Stewart
Very professional and fast service, they were able to replace my tire on the same day, and did not upsell anything. Will be coming to them in the future.
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November 2023 by tony shrum
These folks are by far the best auto shop in town. My introduction to them went like this. I took a coworker to pick up his truck there a few years ago. He called me and told me that Bo had said from the screeching noise my truck was making. If I didn't take care of the wheel bearing, the wheel would come off. This had happened twice before, and it was making those sounds when I took it to my former mechanic. They did nothing. I went back to Quality, and my coworker was still there . I left my truck and told Bo to fix it. He asked how long it had been since the previous work had been performed. I told him 4 months. He said they should still be under warranty. I told him to fix it anyway because I had had the oil changed a week before, and the other shop didn't say a word. We have used Quality ever since!
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November 2023 by Carol Schaffeld
My engine was running too hot, and I’m so glad it happened down the street from Quality Tire. I coasted in, and in no time at all I was on my way. Many thanks to Chris and Pickle for taking such good care of me!
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November 2023 by Laura Dotson
Janet was awesome and held my hand through the whole process. They are very close to where I live so I can walk home. I would certainly recommend.
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September 2023 by Roger Layne
Great staff. I completely trust Quality Tire for my tires, alignment and mechanical repairs. They even took care of my BMW Z3.
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September 2023 by Pierceton Mazell
I've found my tire pros. Chris took my call and provided me with a fair quote, hundreds less than what I was previously quoted at another shop, within less than a minute. My specifically requested tire was ordered and delivered in less than 3 buisness days. I was given a courtesy call the morning my tires arrived. No appointment or deposit required. No hidden fees at Checkout after installation. I'm driving away happily with my 4 new tires. Thanks, Chris and QTP.
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August 2023 by Garrett Johnson
Absolutely pleasant experience. My car was at another shop for over a month “waiting on parts”. I brought it over to Quality Tire Pros and they had it back to me within days, communicating every step of the way. They addressed the problem at hand, and gave me an honest outlook for other maintenance issues that I inquired about without trying to scare me into buying anything right away.
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August 2023 by Katelyn Boles
Highly recommend these guys! We are from out of town and had 2 flat tires. they helped us quickly and professionally and offered us coffee.
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July 2023 by Mason Sims
Very bad experience. The staff were short and non-personable. After having issues with another automobile mechanic for my Kia last January/February, I was recommended this place by someone at Autozone. I went in knowing that my vehicle was diagnosed with faulty ignition coils, and told the front desk about the report. They wanted to charge me the highest rate for a diagnostic check I've ever been given from a mechanic. I still went forward so that I could have my vehicle back after so many unsolved issues with it, but I wish I hadn't. As requested by Quality Tire Pros, I left my vehicle there for a day so that they could look at it when they had the time. I came back in the next day to hear that it was confirmed that the ignition coils were bad and had been replaced. I paid my extremely high bill despite my feelings about it. It had been less than a week before my car had the same issues, and I decided to go elsewhere as I couldn't afford another large bill from this place. To my dismay, the next place diagnosed my vehicle and noticed that the Ignition Coils were still bad. So Quality Tire didn't actually replace the ignition coils (or put in bad ones), but still charged me for new parts? I couldn't possibly recommend this place to anyone who is trying to make sure they get their vehicle back in working condition and that they paid a fair price.
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July 2023 by Joe Bob
Good shop that completes jobs well and in a timely manor. Mechanics are friendly and helpful too.My only complaint (reason for 4 stars) would be around communication between mechanics and front desk. I brought my car in for a timing belt and water pump change. I told the front desk that I just changed the oil myself the other day so didn’t need that done and have old engine oil in the back to be recycled. I got an OK. When I got my car back I was invoiced for an oil change and my old engine oil was still in the back. Yes, an oil change is cheap but I spent my own time/money on doing it myself and specifically told them not to do it. I was also told that they had to do it but from what I can gather this isn’t true. I will say they’re a very busy shop which makes it difficult to fulfill ALL customer requests, and they’ll still get my business in the future, but as a customer you need to make sure you make it very clear (maybe make them write it down) when you want something specific done (or not).In all very good shop but very busy all the time so make sure you communicate clearly to front desk and double check that what you are requesting will be done/not done.
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July 2023 by Diane Smith
My car broke down while visiting Chattanooga.Bo and the team diagnosed and fixed all the problems on my 2009 CRV.A stressful situation was met with compassion, professionalism and timely repairs so that I could return to Knoxville.Thank you! ❤️
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June 2023 by Kelly Mueller
I have had three very positive experiences with Quality Tire. They were extremely kind to me when my tires got slashed not one, but two times in the span of 1.5 months and honored a warranty that save me a significant amount of money. Today I had questions and the service provider came out to my car to check it out while being transparent that he felt there wasn't much they could do for me at this time. It saved me time, money and gave me the reassurance I was looking for. Highly recommend.
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May 2023 by cheryl hodges
Great service here.We take our Shuttles for work here and they're amazing.My hubby's company also uses Quality tire pros for their Company Truck's for years now and he's got no complaints either.
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March 2023 by Rick Watson
Took care of my ruined tire quickly. And most of all, they put the spare and accessories back in place and left the trunk spotless. Many others leave putting away the spare up to you. Many thanks.
