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July 2025 by Esther Bouie
The premiums are too high for customers who have no car accidents or tickets
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June 2025 by alicia seidel
Would give it less than one star if it allowed me. Thank God they are not my insurance but the way they do business is shady and treat you awful even when being kind.
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May 2025 by Dianna Madden
The gentleman I spoke with name was David I believe. I shared my issue and in a few minutes, the issue was resolved. Great service to say the least. Thanks so much
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April 2025 by Don Newbry Jr.
Khalila El went above and beyond taking care of my insurance needs. Her professionalism is something you don't find every day. I highly recommend you call her for your insurance needs. We bundled everything together and couldn't be more satisfied. Thanks again, Khalila!
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April 2025 by Ervin Crenshaw
You're in good hands with Allstate.
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March 2025 by David Luchin
This agency is sending me unsolicited quotes for a vehicle I sold in 2021, and another that I sold in 1999. The latter has never remotely been associated with the address these quotes are sent to.
If they're this sloppy when trying to drum up new business, they're unlikely to be as careful as they need to be with their customers' claims.
To the owner:
If you had sent generic marketing material, I wouldn't have noticed it.
If you'd sent accurate marketing material, I'd have noticed, but thrown it in recycling without a second thought.
But it takes effort to send marketing material based on information 26 years out of date.
That is sufficient knowledge of how you conduct business to write a review that is very clear that it is based entirely on this knowledge.
First impressions matter in business, and you made a very bad one. I wouldn't have thought a worse second impression was possible, but you've proven me wrong. Well done.
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March 2025 by Haley Gilmore
Michelle has the ability to know what our family needs and works to give us the 'bang for our buck' at each renewal. She customizers our service and her efficiency is unparalleled. We have our home and auto bundled with Allstate and very happy with their service and coverage options. Highly recommend!
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February 2025 by Acr_7
Really bad and unjust customer service and bad communication.
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November 2024 by Sam Spradling
all contact as been contours and with respect.
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August 2024 by Jauverrah Johnson
My experience as of late was extraordinary. My representative helped me by walking me through my plan and explaining everything to me that was easy for me to understand. she was patient and extremely kind. She was able to take care of me in no time and followed up with me afterwards. Thanks Allstate for being a great part of my life.
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July 2024 by Boss Lady Vera
My experience as of late was extraordinary. My representative helped me by walking me through my plan and explaining everything to me that was easy for me to understand. she was patient and extremely kind. She was able to take care of me in no time and followed up with me afterwards. Thanks Allstate for being a great part of my life.
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May 2024 by Jason Wallace
Rod and his team of professionals are amazing. Insurance is going bananas and they keep everything in perspective with good rates. Their service times are absolutely amazing and they seem to actually care.
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May 2024 by Bradley Roberts
Rod and his team are EXCEPTIONAL at what they do! I couldn’t recommend them enough!!
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April 2024 by Valerie Foster
The AllState office in Collierville has my homeowners and auto. They are the best because of Michelle Tracy. She is never too busy to answer questions and always has excellent suggestions that work best for me.
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January 2024 by P P
It's disappointing that we - with no accidents or claims of any type - ended up with a cost increase of $200/year in our auto insurance. I understand it's industry-wide, but maybe we need to look at how much the CEO/COO etc. are making. Maybe it's time to find a way to give your customers a break - and to let them know that Allstate is willing to shoulder some of the crushing rate hikes for their clients. Just a thought.I do appreciate the local agent reaching out to me to explain the cost increase and share that their own personal car insurance policies had increased as well. Great response from the local office.
