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July 2023 by Sarah “SarahT” Tinch
My shipment of perishable food item “rush” delivery shipped from New York, NY on 7/5/23 and arrived at the Cookeville Tn fedex facility at 8:34 am on 7/6/23 - one day’s time! It was supposed to be delivered by end of day (8 pm) on 7/6/23 to Grimsley TN (1 hour drive time). It never made it. It is now 10am on 7/7/23 and fedex lists the status as unknown. Customer service advises it is still on the truck for delivery. What a joke! A shipment can make it from Ny to Coojeville TN within 24 hours, but Cookeville TN is taking two days to deliver a package to a location that is one hour away. Pathetic.
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June 2023 by Edwin Adkins
Lost my package marked it as delivered I never received it.
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April 2023 by Billy Gray
Guy behind counter went out of his way to help me ship a small item. Helped me pack it and ship it. Was very nice. I'll definitely use this for FedEx shipments.
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April 2023 by dennis bynum
Service was fast and excellent. The young lady behind the counter was very professional
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October 2022 by Joe Jones
So so reliable, but very hard to contact our communicate with. I had a missing delivery. I could reach a live person. Started at case with the automated system. After a week, the automated system told me my case was closed and that I need to contact the shipper. Never did find it where the shipment went, and now I can't even ask.
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October 2022 by Misti Reynolds
Deliver wouldn’t leave package with a family friend even though I left a note to do so. Next attempt they left a tag and my husband ran outside while they were backing out and the driver looked over himHow do I get this package??? No address left where to pick up just a 1800 # which is a foreigner not having any details other than the obvious.
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October 2022 by zachary taylor
Had a delivery that was signature required driver never even pulled into the driveway (was working in the yard) got a Message saying that we were not home and that they would try again tomorrow really needed that package I’m very disappointed in the fact that effort was not even made. If I could put 0 stars I would
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October 2022 by Joe Wilmoth (slack_J)
Great staff and always willing to help. Absolutely love doing business here.
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October 2022 by L M
Fedex miss delivered my package, took a picture of another home with it, I showed it to the driver, she said she would go get it and bring it back to me, got in her van, have not seen her sense, I try and call and its just a 800 number with push buttons no real people.
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September 2022 by Shawn Cole
Slow delivery time and always very late in the afternoon with no specific time frame Isaiah, everyone can just sit at home all day long if it's a delivery confirmation or a signature required
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July 2022 by Lenora J Towery
Very polite helped me quickly, took my package before the gentleman ahead of me. As he had several and mine was easy.
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May 2022 by John Lapp
Repeatedly delays packages (customer not available or business closed) instead of leaving them by the mailbox as instructed. (we have a steep driveway) And yes, we were home.. UPS is so much better, they always leave the packages by the mailbox in a plastic bag.
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January 2022 by Esmeralda
FedEx guy actually knocked my door and I was asleep and I got up in 30 seconds to open the door. He said he was making sure someone was home because a package was stolen up the street. He went to the truck and brought down my package at my door. I live within the city limits so Not sure if that plays a part in having a good experience with FedEx.
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January 2022 by Karen Rabbitt
Let me say very plainly - FedEx gets paid to do 1 job. 1 job. They fail miserably at this.
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December 2021 by Joe Graff
Several local drivers have a bad tendency to check the web to see if a business is open (at 5am) and then say they attempted to deliver the package but the business was closed. Yes, at 5am we are closed but they didn't attempt to deliver it at that time. They need someone that is willing to do their job. I will and I recommend others to use the big brown truck, at least they're honest. Just for confirmation, I watched our cctv video from 5am to 5:40am and never did a truck pull through.
