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February 2024 by Bill H.
Customer service fail. Returned a product with receipt, new and unopened within 3 month timeframe. Customer service supervisor and store manager refused to give cash refund as requested by the customer. Customer service representative attempted to give store credit. Failure to satisfy customer's request, huge disappointment.
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February 2024 by Susan C.
This location appears to be older and not well-organized. It was crowded when we visited. The staff were constantly blocking aisles and restocking. This should not be done midday on a Saturday in my opinion. Parking is limited and disappointing. The selection of products is reasonable, but nothing special. Everything is very expensive! I was shocked how much higher it was than our local Sam's Club. The location needs a makeover from the store layout to the bathrooms. The checkouts are so crowded and too close together. We always use scan and go at Sam's. The cashier assistant reprimanded us for unloading our cart. Not sure what the protocol is supposed to be. This appears to be an older, smaller store that has tried to cram more stock into the square footage and it's made it chaotic to shop there. Location is in a busy area of Knoxville.
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October 2023 by Jai R.
Standard Costco - super busy. Prices seemed equivalent to California and with many similar options. Friendly staff when they could be found.
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October 2023 by Kat mahn
Good pharmacy. Also you do not have to be a costco member to use the pharmacy
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August 2023 by William C.
Stick with Sam's Club. Costco has found a new way to Jab their customers. When your child turns 18, they can't use your card, they have to buy another membership. You lost this customer Costco
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August 2023 by Sylvia B.
Delivery of gas range a farce! The thing was left in the box and dropped in my kitchen. Delivery men said the don't unbox but an installer would come assume time to do that. After about 2 hours of 'contact' with Costco, it resolved that 'no installation' of gas included not unboxing! I ordered from Costco instead of Home Depot expecting great service. Fooled my once. Will never have an opportunity to do it again!! Costco needs to be WAY more detailed in explanations of what 'no installation' means.
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July 2023 by Katie M.
Moved to the area from out of state. We were frequent bj wholesale members because our local sams club closed and Costco was too far. Now we are closer to a Costco and we are missing our bjs we opted to get a membership. The employees were very nice and not pushy to upgrade which I found refreshing. She gave us all the information and let us decide. We saw they had furniture for sale this week.. so we decided to go check it out. We ended up buying a sectional for a really good price. My husband ended up lifting it, putting it on the cart and bringing it to the cashier. When he went to load said furniture into our truck we had an employee offer his help unprompted. Amazing customer service.
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April 2023 by Christine Chinchilla
Excellent experience. Staff nice, friendly and professional.
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April 2023 by Sue Hanks
Very helpful and patient. Helped get all my prescriptions transferred. Answered every question I had
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March 2023 by Day M.
If you buy in bulk and like a good product Costco is for you! The meat and seafood is really fresh and the tire service and price is wonderful!
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February 2023 by Wes Gross
Didn’t have the medicine I needed and said they couldn’t get it.
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October 2022 by Tiffany P. C.
Yes to everything! Great selection, quality (food), service and then the delish snack bar is out of this world good! I ditched my Sam's membership the day after shopping here. I couldn't love Costco more!
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October 2022 by Tiffany Cremeans
Costco pharmacy is so friendly. No need for a membership although it helps with the prices. You can also use GoodRx and get deals as well. Always helpful and full of knowledge which is a big plus! Wonderful group of pharmacists and techs
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September 2022 by Ashley L.
I covet Costco's and this one is great. They have well-stocked proteins, fresh produce, and plenty of wine and liquor in the store as well. They always have plenty of cashier lines open as well as friendly customer service. It's been a long time coming for Knoxville to finally get a Costco and I'm just glad that this Costco has everything.
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September 2022 by Elizabeth G.
The ready made dishes and bakery are wonderful Great selection Nice cashier Clothes are great quality too