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February 2024 by Rachel Wattts
The service is always fast and friendly.
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February 2024 by Kevin 08 Smathers
Enterprise has really stepped up their customer service - especially at the Farragut, TN location. I usually take their 'we'll pick you up" advantage and both customer service and drivers are extremely courteous and willing to help out!
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February 2024 by Allison Huskey
Dale went above and beyond to help me! Highly recommend working with him!!
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February 2024 by Monica R
The staff was wonderful during car pickup and drop-off. I would definitely recommend and will use them again!
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January 2024 by Emily Littleton
really friendly, helpful, and efficient!
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December 2023 by William Robins
Wanted to rent a smaller SUV for a trip to Florida so I proceeded with the Nissan Rogue side vehicle. After discussing with my wife, we decided that we would need a larger vehicle, so I went online and changed my reservation to a Tahoe sized SUV. The day I was supposed to pickup my vehicle, I got a call from the Enterprise location I was renting from starting they didn't have any Tahoe sized vehicles but that they would upgrade me to an Expedition sized SUV at no additional charge. I picked up the Expedition at the appointment time without issues. I returned the vehicle after hours without any issues at all and got a call the next day letting me know that everything was great on the check in. I have never had an issue with Enterprise, either for my personal use or whenever I've had to use them for work and will continue to use Enterprise due to their amazing customer service.
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December 2023 by Carl Coval
Enterprise is close to my house and convenient. The Malibu was clean and was a nice size. The service at the Farragut Enterprise is fast and you are in and out in less than 5 minutes.
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November 2023 by A & B Automotive Detail
Had to rent a vehicle every other week for about a month. Our personal truck needed engine work the lifters went out. Ian and Richard(van driver) I belive if I'm not mistaken. Both deserve a raise! Phenomenal customer service ? answered all the questions I had and very professional. They picked me up all the way to Loudon and their office is in Farragut. I'm grateful for you all who work there at Enterprise. I will definitely use their services in the future! Thank you.
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November 2023 by John G
We needed a long-term rental after our car was totaled in an accident. Enterprise worked with our insurance smoothly and answered all of our questions. We needed the rental two months while we awaited delivery for a new car. Enterprise gave us the car we needed in a timely fashion and let us keep it as long as needed and return it at a different location, all without a hassle. Well done!
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November 2023 by Steve M
Very friendly, sincere, and prompt workers here make Enterprise stand out from the majority of other rental companies, especially others on Kingston Pike and the airport.
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October 2023 by John Goddard
Picked up a little early with no complaints. Returned a little early with no complaints. The Horne girl was terrific at the Farragut location!
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October 2023 by Sofia Stringfellow
I could not be more repulsed by the organization and behavior of my local Enterprise. I rented through my insurance after an accident and was told I could keep the car after insurance coverage ended if I paid out of pocket. When I kept the car, Dale called me and told me I could have another week without another deposit or contract renewal. Then, I was bombarded with calls and unauthorized charges, UNTIL MY DEBIT CARD DECLINED. After telling me I could keep the car another week, another employee told me I was actually not allowed to rent with them because of my age. They told me I could move the contract to my mothers name if I’d bring the car in for maintenance. In truth, they had barred myself and all of my family from renting just for…. keeping the car a week like I was told I could. The lack of management, organization, and communication from this office is deplorable. I’d rather walk.
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October 2023 by fuzzyguitar54
Branch Manager Dale Wampler went above and beyond to satisfy my issue and demonstrated excellent customer service. Having been an owner of freight transportation logistics company, I recognize quality and decision making skills. Dale gets it! I highly recommend.
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September 2023 by matt gathagan
Great staff and always a great experience! I really like the pick-up feature they offer to their customers. It is very easy to call and request and everyone there is willing to help and answer questions.
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September 2023 by Bill Oen
Enterprise sent someone to pick me up from my home and drive me to the Enterprise location to pick up the rental car. When I returned the vehicle after a week, an Enterprise employee shuttled me back to my home. First class chauffeur service by Enterprise!
